Lazada SG

I would like to take this opportunity to report an unpleasant shopping experience at Lazada.
I purchased a set of Xreal AR glasses and Xreal Beam Pro at Lazada for $500.
Below are the details of the order:
Item Name: XREAL Air 2 Pro Electrochromic Intelligence AR
Glasses Portable Projection Screen Translation Glasses
Order Number: [protected] of the order:
(There is another order which is the Xreal Beam Pro)
However, I received two pairs of socks instead of the AR glasses. Please see the attached photos.
I therefore file for a refund because this is likely fraud. To my surprise, the Lazada team rejected my request, quoting the following reason:
“The AR glasses are fragile so the seller sent the socks first and will send the AR glasses three days later. “
But till now, I have not heard anything from the seller. Moreover, the reasoning given by the seller and agreed by the Lazada team is unfounded. First, why is that the seller cannot send the goods at first attempt especially when the parcel is delivered by Sinpost? Is this a common practice for all valuable parcels? Second, there is no info about the second shipment as it will not be tracked by the Lazada platform and hence who can assure that the goods will finally be shipped to me? Because there is no separate tracking in the Lazada platform. It is out of the radar system! And it potentially can be a loophole for the unscrupulous seller to take advantage.
I hope Lazada can investigate the matter as I am deeply upset by the Lazada team who rejected the refund request. It is shocking that the staff of Lazada is helping the seller to cover the fraud.
I hope something can be done to uphold the security and faith of Lazada, which is a common shopping platform for many Singaporeans.

This is the worst ecperience in Lazada. Never encounter this kind of delivery matter. Unacceptable. Almost 2 months but haven't reached me...

Supposed to reached by 9 October. But today already 19 November.

I tried to contact the seller but the seller was irresponsible. Just simply answered me that can't help me.

Please kindly look into this matter & refund me. Thank you.

I call lazada to cancel my order on June 2023, told me need 21 working day up to start cancel my order after cancellation has to wait 15 days then can get a refund so every month I call and they say they will help me to cancel and refund and still not cancel and refund, I have call again and again 4 or 5 time still cannot cancel and refund up to now already more than 6 month still not cancel my order.

Hi Lazada Customer Service,

I had been waited long time and never receive my purchased goods Teva sandals from Lazada junyuestore!

Ref:

Item ID: [protected]

Invoice No.: SGLVG202301241078106

Invoice Date: 06-01-2023

Order Number.: [protected]

Order Date: 06-01-2023

I had email to "[protected]@care.lazada.com" since dated 24 Jan 2023 to complaint since no response, and felt cheated.

Therefore I had requested for money refund because nothing was delivered to me. What is the point of generated Tax Invoice but no goods are delivered.

I am disappointed that Lazada did not reply to my request thus far. I doubt that the "junyuestore" is still active?

Please assist to refund my money and I do not want the sandals now.

Thank you have a nice day

Lee Foong Yan (Mr)

email: lee.foong [protected]@yahoo.com

I recently made a purchase on Lazada SG for the Apple AirPods Pro with Wireless Charging Case. The order number was ***9023614. When I received the product, I was disappointed to find out that it was a fake product. The serial number on the packaging and the device were different, and the device itself was malfunctioning worse than a locally made Bluetooth headphone.

I contacted the customer support team at Lazada SG, and after waiting for a week, I received a response. Unfortunately, they were unable to process my request for a return. They stated that they only accept returns for counterfeit items if they were purchased through Lazmall. They also mentioned that the product description stated that the item was OEM (Original Equipment Manufacturer), which means that it was not authentic.

I was frustrated because the mention of OEM was in small font and did not grab my attention. It was disappointing to find out that Lazada SG was selling fake products, and it was even more frustrating that they were not willing to process my request for a return.

In my opinion, Lazada SG is not a trustworthy online store. They are selling fake products, and their customer support team is not helpful. I would advise others to avoid buying from Lazada SG to avoid similar experiences.

I had a really bad experience with Lazada SG (lazada.sg) recently. I ordered an item and it has been three weeks since it was delivered to my place. I have been requesting for a return but nothing has happened yet.

Lazada initially told me that the item has been with their courier partner, Ninja Van. However, this was not true. I later found out that the item belongs to a product category that Ninja Van does not handle. Lazada was fully aware of this but still kept lying and refusing to refund.

Ninja Van came to my place three times to collect the item but each time, they had to return it as their warehouse cannot handle it. Lazada was aware of this restriction but still kept insisting that the item was with the courier.

The case status on Lazada's website shows that the item is "On its way to SELLER / with courier". However, the seller never came to collect the item and I never received a refund.

I am really disappointed with Lazada's service and their Chinese owner. It's completely shameless how they are treating their customers. It's just like how they spread the Wuhan virus across the globe!

I have attached a photo of the item that Lazada sent me. It's really $#*! and I would not recommend anyone to buy from them.

I used to be a big fan of Redmart - their website was so easy to use and I loved the weekly voucher code discounts. I've been shopping with them for over two years now and have always been impressed with their extensive inventory and great customer service. However, since the merger with Lazada, I've had a few bad experiences that have left me feeling frustrated and disappointed.

Firstly, the user flow on the website has become so confusing that I've accidentally placed orders that were later cancelled because payment wasn't received. It's an online credit card payment system, so I don't understand why this is happening. To make matters worse, I never received any notification that my order had been cancelled - no email, SMS or phone call. It's incredibly frustrating to think you've placed an order only to find out later that it's been cancelled without your knowledge.

More recently, I had an issue with a damaged product in the warehouse that meant over half of my order wasn't delivered. Again, I wasn't notified in any way and the refunds they issued only covered some of the products that hadn't been delivered. It's really difficult to find a phone number to call Redmart now and when I did manage to get through to customer service, they were basically helpless.

Overall, I'm really disappointed with the way things have gone since the merger with Lazada. I miss the simplicity and ease of use that Redmart used to offer and I'm not sure I'll be shopping with them again in the future. It's a shame because I used to love this website, but now it's just causing me more stress and frustration than it's worth.

It has been a whole week since I placed my order on Lazada SG and I am still waiting for my items to be delivered. The new delivery service, Ninjavan, which is also used by Zalora, is causing me a lot of inconvenience. They send me a message in the morning saying that they will deliver TODAY and I have to be at home the whole day. This is impossible and very bad customer service. It feels like they don't care about their customers at all. Is this going to be the norm every time I order from Lazada? If so, I will have to look for other options.

To make matters worse, I was not at home when they claimed to have delivered my items, even though they had not. They are liars and this is unacceptable. I also made a purchase of three items - a mouse, keyboard, and monitor - but they are all being delivered at different times. This is a terrible delivery experience and I have to be at home the whole day for just three items. It seems like I will have to go back to the old-fashioned way of shopping and buy the same articles from Challenger. It might even be cheaper and less time-consuming.

This was definitely the last time I purchased from Lazada. I hope they can deliver my items soon or just refund me so that I can go shopping at Challenger. Lazada, you should be ashamed of yourselves for providing such poor customer service.

I recently had an experience with Lazada SG (lazada.sg) that left me feeling frustrated and disappointed. Firstly, I was charged an extra $1 for no apparent reason. When I reached out to customer service, I asked if they could get back to me by the end of the day. However, the customer service agent avoided answering my question and instead tossed me around like a ball between three different agents.

Despite my explanations, I was transferred three times and had to repeat my request multiple times. I even asked the agents to listen first or please explain to their colleague so that I didn't have to explain for a third time, but both requests were ignored. To make matters worse, I was transferred without my consent and despite my protests. The third agent even ignored my question about getting back to me on the same day. Thanks for listening and transferring despite my protests, John!

On top of that, their system is laggy in processing payment. I was unable to process my payment and my order was cancelled. I was then tossed around like a ball between the merchant and agent, with no one seeming to care about my issue. The agents would just apologize and eventually hang up on me if I didn't take their response. Thanks for enhancing my experience, Muy! Even the merchant was more patient and nicer than their agent.

To add insult to injury, their agent's way of handling frustrated customers is by hanging up on them! There's no point in trying to give feedback because they don't even have an official email address for customers and claim that their hotline is full.

Overall, this was not the best customer service experience I've had. I was left feeling frustrated and disappointed with the way my issue was handled. I hope that Lazada SG can improve their customer service in the future to avoid similar experiences for other customers.

I recently had a less than satisfactory experience with Lazada SG (lazada.sg) and their customer service. I encountered a problem with their online purchase system and was disappointed with the way it was handled.

I had ordered several items and paid using a voucher worth $50 and my credit card. However, one of the items was unable to be delivered and Lazada refunded me with a voucher worth only $39. I tried to use the voucher to redeem and order again, but it was not successful. I called and wrote emails to Lazada, providing them with screenshots of the error message, but it took many calls and repeated explanations to their customer service staff before they finally re-issued another voucher code.

I tried to order again using the new voucher code, and this time it was successful. However, when I proceeded to order, the system replied with an error message saying "oops... order not successful". I was frustrated with this error on their online order platform, but when I contacted their customer service staff, they replied with a message saying "you will not be able to use any vouchers or coins during checkout" and "Lazada would not be allowing you to utilise any voucher on our platform with no appeal allowed".

I was disappointed with this response from their customer service staff as the error was from Lazada's side with their poor online system, yet they forbade me from utilizing the voucher. I requested for a refund of $39 to my credit card, but after waiting for a week, there was still no reply from Lazada. I had sent many emails and made numerous calls to them, but each time I was answered by different staff and the issue was escalated to nowhere. It was like a merry-go-round with no solution in sight.

Overall, my experience with Lazada SG was not a pleasant one. I encountered problems with their online purchase system and their customer service staff did not provide me with a satisfactory solution. I hope that Lazada SG can improve their online system and customer service in the future to prevent such issues from happening again.

I recently made a purchase from Super Value (W) on Lazada SG on the 3rd of June 2022. However, I have been facing some issues with my order. The status of my order has been showing "to ship" for quite some time now, and I decided to message the shop on the 22nd of June to inquire about the delay. The shop replied the next morning, stating that they needed to check on the status of my order. I waited until 6pm that day and messaged them again for an update. The next morning, they finally replied and asked me if I wanted to wait for my order or if I wanted a refund.

I asked them how much longer I would have to wait, but they only replied the next morning, stating that they had no idea when my order would be shipped. Frustrated with the delay, I decided to request a refund. The shop replied the next morning with a simple "sure", but then I heard nothing from them again. On the 28th of June, I messaged them again to ask how they would process my refund, and they replied that they would only refund me if the courier confirmed that my package was lost.

To my surprise, I received an email yesterday stating that my package had just been delivered. However, I did not receive any package at all. I immediately called the Lazada SG help line, but the operator's response was disappointing. They told me that Lazada SG could not do anything about it and that it was a matter between the shop and me. I find this very unacceptable, as I have shopped on other platforms before, and they always take responsibility for such issues and ensure that I receive a refund or a new package.

This experience has left me feeling very disappointed and frustrated with Lazada SG. I do not think I will ever shop there again, and I will also be warning my friends and relatives not to shop there either. The platform is too unreliable, and the customer service is not up to par.

In the middle of April 2020, I decided to purchase two blue Air units from Lazada. Unfortunately, when the delivery agent, Ninja Van, dropped off the box in front of my door, there was only one unit inside. I was shocked and confused as the paper attached to the box clearly stated that there were two items. To make matters worse, the delivery agent did not ask for my signature before leaving. I tried to spot him, but he was already gone.

I immediately contacted Lazada's online chat customer service to complain about the missing item. I also reached out to the blue air official store, which was the seller on Lazada. However, they claimed that the delivery agent had picked up two items as per my order, so it was not their problem anymore. I was left with no choice but to rely on Lazada to resolve the issue.

I contacted Lazada every week to follow up on my refund, but their response was always the same. They promised to investigate and process the refund, but they could not tell me when I would receive it. The item was worth SGD899, and I was getting more and more frustrated with each passing day. All the customer service representatives kept repeating the same sorry and asking me to wait. To make matters worse, they even blocked my email after a month, claiming that it was an automatic system response.

I felt hopeless and frustrated. It seemed like Lazada was not taking responsibility for their mistake and was hoping that I would eventually give up and stop nagging them for a refund. This was unacceptable, and I could not believe that a company as big as Lazada could be so irresponsible. It has been more than two months now, and I still have not received my money back. This is a nightmare, and I cannot believe that Lazada is treating their customers this way. When will I get my money back? This is unbelievable!

My experience with Lazada SG has been quite frustrating. My first purchase with them turned out to be a nightmare due to an incomplete address given to the third-party vendor by Lazada. The customer service agents kept asking me to repeat my address, and they even insinuated that I was the one who gave the wrong address. The parcel was left at Speedpost for a week, and no one bothered to contact the post office to redeliver the parcel.

I decided to send an email to the CEO, hoping that someone would take notice of my situation. The next customer service agent told me that she would handle my case, but I waited for a few days and noticed that the parcel was still not fixed with the post office. According to the post office, they had not received any call from Lazada, but the Lazada customer service agent told me that they had contacted them. Who was telling the truth?

I couldn't wait any longer and decided to call the post office to reconfirm the address with them. They told me that the unit number was incomplete, and I even told the Lazada customer service agent about the mistake. Unfortunately, the same problem arose for my second and third orders. The second order was fortunate because the post office dispatch took the initiative to call me to reconfirm the address. They had the right not to do so because they did not work for Lazada. However, the third parcel has been with the post office for days, pending redelivery.

I sent two emails to the CEO and the assigned customer service agent two days ago, but I have not received any responses yet. It's frustrating because I feel like my concerns are not being taken seriously. I hope that Lazada SG can improve their customer service and address these issues promptly. It's important to ensure that customers receive their orders on time and without any hassle.

I recently had an experience with Lazada SG (lazada.sg) that I would like to share. I ordered a remote control toy as a present in July 2018, but unfortunately, it arrived with missing parts. I contacted the seller and they promised to send over the missing parts. However, I had to wait close to two months for a package to arrive, only to find out that it was not the missing parts I needed. I contacted the seller again and they once again promised to send over the missing parts. I waited for another two months, but the package that arrived was still without the correct missing parts! I tried to contact the seller again, but they have gone quiet and are ignoring all my attempts to reach out to them.

Feeling frustrated, I decided to contact Lazada customer service for help. They tried to contact the seller, but unfortunately, they received no response from the seller after a week or so. It seems like they cannot even control the sellers on their platform. In the end, they told me that they cannot do anything and that it's my problem to sort things out with the seller. During the email exchanges with Lazada, I noticed that the people replying do not seem to bother or cannot read, as replies on different days are sometimes the same canned or "cut and paste" answers.

Overall, I would advise anyone to avoid using this e-commerce platform. There are so many better ones out there. It's also worth noting that their site doesn't allow you to leave negative reviews, so take all reviews with a bucket of salt.