Menu
Login
I recently purchased a dining deal from Shopee. The deal’s terms and conditions did not mention that it was limited to dine-in only. However, when I attempted to redeem it for take-away, the seller refused and insisted that it was strictly for dine-in.
When I raised this issue with Shopee, they sided with the seller. Their justification was a vague clause in the terms: “The management reserves the right to change any terms and conditions in its sole and absolute discretion.” Based on this clause, Shopee claimed that the seller could impose new restrictions, even after purchase.
I requested a cancellation and refund, but Shopee rejected it, citing a “strictly no refund” policy on dining deals — even when the terms were changed post-purchase. They also confirmed that sellers are allowed to impose additional charges (e.g., 10% service charge and 9% GST), even if these were not disclosed at the time of purchase.
This experience highlights serious issues with Shopee’s dining deals: vague clauses that favor sellers, a lack of buyer protection, and poor transparency around costs. Buyers should be cautious — sellers can alter deal terms after purchase with Shopee’s full support, leaving consumers vulnerable to unfair practices.
Recommendation: Please exercise caution and be aware of the risks, as some sellers may impose unfair terms or additional charges after purchase.
