Heels.com Shoe Shoppers Reviews 2025

Latest Reviews and Complaints

Maria Chamber of RU

Dec 08, 2017 3:54 am EST

Heels.com Never buy anything from them. They sell worn shoes.

They send used shoes.
Perhaps, someone didn't like them and decided to return, but first, they wore the shoes to be sure they didn't fit.
And then this wonderful company resells the shoes to another customer hoping she/he will never notice anything.
I noticed. And it's disgusting. Like what the hell? I paid the full cost to wear something that someone else used and there's no way to find out what kind of person it was and what kind of diseases he/she had? It's gross. Ewwww.

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How responsive is Heels.com's customer service?

0 Resolved

3 Unresolved

Total complaints: 3

Resolved complaints: 0 (0%)

Unresolved complaints: 3 (100%)

Absolutely frustrating 🫠
It's quite possible that Heels.com is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Heels.com's silence.

How is Heels.com’s rated by shoe shoppers?

Heels.com’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of shoe shoppers are dissatisfied with their purchases.

Keywords

shoes account advice contact info customer services experience money payment website apologized correct size customer care service cute ignoring incorrect pair order post office problem quality received

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BunnyBun23

Aug 12, 2016 2:44 am EDT

Heels.com Replacement

I have purchased a pair of sandals from www.heels.com and received my order in a timely manner. Sandals looked cute and quality was nice, but there was a small problem. Left sandal was two sizes smaller!
I contacted customer care service and they seemed very nice, they apologized and said they'll ship me the correct size pair.
I paid some extra money for the return shipping and sent the incorrect pair back. Later I received a message from the post office stating that Heels received the package.
But when I contacted them to ask about the replacement they did not reply. They are still ignoring me and I haven't received the sandals.

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Doesit of San Antonio, US

Mar 12, 2014 3:41 am EDT

Heels.com Fraudulent charges with no return

I ordered shoes from the website www.heels.com. I sent them the payment and my contact info, and they charged my account twice. When I noticed it, I contacted the customer services. The agent promised to return money within 2 days. This man is a liar, because I still haven’t received money back. Each time I heard only stupid excuses and blah-blah-blah. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Godly girl

Memphis, US

1 comments

Godly girl of Memphis, US

Jul 25, 2019 2:26 am EDT

Verified customer

Hello, good evening.I made a payment for a pair of black and white wedges, that were $80.00, in June.I still don't have them.I haven't gotten an email about the status of my shoes.The customer service number is not accurate.I need to know what's going on with this order.

Heels.com earns a trustworthiness rating of 61%

Generally safe, but check closely before sharing details.

Our conclusion: Heels.com's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Heels.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Heels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Heels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

Heels.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Heels.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We conducted a search on social media and found several negative reviews related to Heels.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Heels.com reviews first appeared on Complaints Board on Mar 12, 2014. The latest review Never buy anything from them. They sell worn shoes. was posted on Dec 8, 2017. Heels.com has an average consumer rating of 1 stars from 3 reviews. Heels.com has resolved 0 complaints.