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Customer Service

+31 70 377 9111 (Netherlands)
+1 888 467 4355 (United States)
+44 800 731 8888 (United Kingdom)
+44 207 934 1234 (United Kingdom)
+61 893 386 600 (Australia)
+64 44 714 519 (New Zealand)
+43 800 080 299 (Austria)
+45 79 203 522 (Denmark)
+353 972 7100 (Ireland)
+31 900 202 2710 (Netherlands)
+351 214 200 400 (Portugal)
+27 119 967 000 (South Africa)
800 727 5270 (Brazil)
Carel van Bylandtlaan 16
The Hague, Michigan
Netherlands - 2596
Addresses

The United States
1000 Main, 12th Floor, Houston, TX 77002

The United Kingdom
Shell Centre, London, SE1 7NA

Canada
400 de Maisonneuve Ouest, Suite 200, Montreal, QC H3A 1L4

Australia
562 Wellington Street, Perth WA 6000

New Zealand
Level 10, ASB Tower, 2 Hunter Street, Wellington

China
30F, China World Tower B, No. 1 Jianguomen Wai Avenue, Chaoyang District

Austria
Tech Gate, Donau-City-Straße 1, 1220 Vienna

Denmark
Egeskovvej 265, DK - 7000 Fredericia

France
307 rue Estienne d'Orves, 92708 Colombes Cedex

Ireland
Embassy House, Herbert Park Lane, Ballsbridge, Dublin D04 H6Y0

Italy
Via Vittor Pisani, 16 – 20124 Milano

Portugal
Rua Sanches Coelho, nº 3 – 8º andar, 1600-201, Lisboa

Spain 
Paseo de la Castellana 257, 6A planta, 28046 Madrid

Mexico 
Av. Paseo de las Palmas No.425, piso 3, Torre Optima 3, Col. Lomas de Chapultepec C.P. 11000

Brazil
Av. das Américas, 4.200, Bloco 6, Barra da Tijuca - Rio de Janeiro - RJ

United Arab Emirates
P.O. Box 46807, Abu Dhabi, UAE

Japan
16F Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda-ku, Tokyo, 100-6216, Japan

Complaints & Reviews

gas prices

Why can this and the other local gas stations get away with not lowering prices. We should call a town boycott and start dringin to Osceola or Kennett to get gas. What can be done about this?

  • Je
    jennifer Aug 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with what you are saying. Why do the peope of this town put up with it. It is obvious that the gas stations owners are in this together. GAS PRICE GOUGING!!! LOWER THE PRICES!!!

    0 Votes

shell international grant award.

Royal dutch shell International grant award Elizabeth house, 39 york road London se1 7nq, united kingdom...

gas pump fraud

I went to put $9.00 worth of gas in my car. The pump felt light at $5.00 mark and seemed like air was going...

cleanliness

On this date of 7.30.08 @ 0910, I stopped in to a local Shell gas station (I-20 and Clemson Road) to use the facilities and obtain a drink. I was appauled at the appearance of the restroom, no water to flush, smelly, soap dispenser ripped off the wall and laying on the filthy counter top. And then, when obtaining my soft drink from the fountain, the cups were falling on the floor, lids were strewn and not organized and then as I checked out the attendant was preoccupied with her breakfast before even acknowledging me. Additionally, the trash containers (large ones) were running over in the parking lot with trash and not to say that the small containers and the ash tray at the entrance to the store were over flowing as well. I bring this to your attention as a former manager of such an establishment (Pilot) and could not local Shell management address these specific issues so as not to bring such a "bad light" to your company and to provide better customer service? Thank you for your time.

  • Sh
    shellcangooutofbusiness Nov 29, 2010

    I just went to the shell gas station near my house to get gas and cash in 3 scratch off lottery tickets and ran into the worst service attendant I ever had. I put my tickets on the counter and the guy threw them back at me telling me I had to scratch off the claim numbers and before I could tell him I didnt know where the numbers were and that I didnt care about the $3.00 and to just give me the gas I wanted he called the next customer in line up to the counter and wouldnt let me finish buying the gas... he refused to help me. I'll never go to another shell station again unless I'm stranded.

    0 Votes
  • Am
    Amy Mize Aug 22, 2011

    The price on the sign states 3.349/gallon for cash...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store, they also mark the price of gas up another .11 cents if you use your Bi-Lo bonus card, your debit card, or your credit card! I mean come on now, if this isn't illegal, then it very well should be!!! And for that matter I dont see how Bi-Lo would allow this station to boost their prices up on the gas when trying to catch a break on the already high prices by using your bonus card. This is the most pathetic and ridiculous way to jip Americans out of our hard earned money. as if the 200% increase on gas isnt enough!!! it is so frustrating that something like this can happen and not a darn thing be done about it. This BS that i experienced today, will STOP me from EVER shopping at this store again, it's all a crock of SH*T!!!

    0 Votes
  • IronGrudge89 Aug 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    "...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store..." I don't get it. This statement renders your entire complaint invalid. You're clearly an idiot. GO TO THE CHEAPTER GAS STATION. Geez, gas is $3.67 here and people don't ### this much.

    1 Votes
  • IronGrudge89 Aug 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We can only hope that such stupidity isn't native to our beloved Earth.

    0 Votes
  • Sh
    shoun Aug 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I sent my nephew in the shell station on 820 and forest hill dr.in forest hills tx. buy a beer, lotto, and gas. there was a black gray hair woman and a white younger woman that accused him of stealing the beer because the other clerk wouldn’t sell it to him because he left his id. my nephew is 28 so i went in (i’m 61 yrs old) to get the beer, and they refused me service too. there are other people that they yell and be smart mouth with customers. i can tell you better by phone please 817-551-2930. thank u to the complaint department of shell gas stations.

    0 Votes
  • C1
    c1c1 Dec 03, 2011

    I work a few miles away as and I always go to a Shell Gas Station (by choice) versus other brands. I go to this station almost all the time as it is Shell station near my job. I always pay with my credit card at the station, inside the store, and not at the pump as my bank has specifically instructed me to go inside. If I pay outside, the station will hold $100-200 for each pump, plus the total amount purchased. The station will hold the funds for 2-3 weeks. My bank has specifically stated to pay inside. Again, this is not my first time paying at the station (this one). On 12/3/11, I stopped at station and lady (Birtukan) at counter would not accept my payment and stated they do not take my credit card. This is clearly absurd as it is not the first time at this station or using the same card. I have dealt with a male before who is decent (not nice or rude), neutral. However, this lady was combative with me and suggested i go to another station as she was not going to waste her time with me. She then cont. to ignore me and started talking in her language which is completed unacceptable. We are not back in the middle east for her to treat customers this way and speak their language to us. If this is part of her culture, then perhaps she should work in a place where they ONLY service middle eastern. Her service was so off, I decided to leave and visit another station (NON-SHELL) down the street. After this experience, I've decided to make it my personal business to NEVER visit another SHELL Gas Station, especially this one. And if I'm out of fuel, i rather pay more to have delivered to me from another station. In addition, when I asked to get manager's name and #, she refused to give me name and gave me a # where there is no answer, I was not able to leave a voice message.

    0 Votes
  • Ev
    E Vostok Mar 02, 2012

    On two different occasions, three weeks apart, the attendant at the Shell gas station on West Boylston Street, in West Boylston, Ma would shut off my pump at $50.00 while using a credit card. I only go to Shell because of the discount I earn using my Stop and Shop card. On one occasion I had earned .60 off a gallon and the station would only give me .10 off a gallon and shut my pump off at $50.00. When I asked the attendant why she was stoping my pump before I was finished filling my tank, she rudely answered they had to because they didn't know how much gas the station had. This station is obviously not honoring their partnership with Stop and Shop.

    0 Votes
  • Ma
    Mammoth1234 Jun 24, 2012

    The employee that works the counter is very rude and has no idea about customer service. He straight forward called a customer a ###, then continued to argue with the customer. Final he threaten the customer by stating wait for me after work outside so we can handle this, implying a fight. I could not believe that this employee would act this way not only to a customer but with other customers inside. I felt very uncomfortable and will never return to this shell station again. I called and filed a complaint with the manager, I can only hope that the manager takes this situation seriously.

    0 Votes
  • Be
    Beca-bandera Mar 31, 2013

    Very rude manager in the bandera, texas shell gas station. I approached the cashier asked if I could have change back in 2 fives and a 10 dollar bill. Manager rolled her eyes, sighed, and handed me four 5 dollars bills. I asked if I could have a $10 and I was told that's all they have. (Even though I can see the money in her drawer). The service is horrible in this location. Mini mart has friendly, helpful staff that will not roll their eyes at you for asking for change. Obviously shell needs new employees.

    0 Votes

36 year old account closed

Just over a week ago I received a notice in the mail concerning proposed changes of terms to my Shell gasoline credit card account. Early on in the provided literature there was a notice that account holder could opt out of the proposed changes by calling the inserted toll free telephone number. I elected to do so immediately.

I have done this on a few occasions with other credit card accounts over the years with no additional or negative affects on my account, so I was disinclined to read farther into the provided information where there was also a notice that if you opted out of the proposed changes the account would be closed.

I found out abruptly and very inconveniently the next day, however, when I attempted to purchase gasoline. Upon calling customer service when I reached home I was told that indeed my account had been shut down because of my opting out of the proposed increases in fees and other changes, and that it could not be reopened regardless of any circumstances. They said my only option was to wait for at least a month and then I could re-apply for approval of a new account, just as any new applicant would.

I have had this account active and in good standing for over thirty-six years with Shell Oil, with account balances as high as $1, 100 dollars. Obviously, all that good business and customer good will amounts to absolutely nothing.

I am not alleging that this company has done anything illegal, but I do believe that I have been treated with unnecessary disrespect and a total lack of appreciation for good business and excellent account management for over thirty-six years (account was opened in May, 1972).

I acknowledge that the error was my responsibility (not reading the change of terms notice completely and thoroughly), but there was absolutely no sensitivity or consideration provided by this company upon my providing the circumstances of my error. While this kind of behavior may not be in violation of the law, I think it is a good example of unethical business practices and also of the cold, callous and contemptuous nature that some businesses can adopt toward small accounts, especially if they suffer no significant consequences from that kind of attitude and behavior.

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false advertising

I am writing this complaint in regards to Shell's gas pricing practices. Apparently, my local Shell...

scams

Dear Sirs,

Some one have just sent me the e-mail bellow. I think this is a money scam. I don´t recall to participate in any game, and having won such an amount.

The agent Mike Evans have just reach me by phone, and swears that this is not a scam. How can I be sure? They are asking for the 120€, but I have told him that if the check is not good, i will charge shell company on the bank fees, and also i´ll put the company in Court. Please don´t joke with people.

I´d like to have a promt answer, about it.

Tnks n Rgds

Paula

------------ received e-mail ----------------


Shell Home Office.

We have been waiting for you to contact us for your Confirmable Bank Draft of
$150, 000.00 United States Dollars Won at the Shell Promo Dec. 2007 but we did
not heard from you for claims. Then we went and deposited the Cheque with
Fastway Courier Company, West Africa.

What you have to do now is to contact the Fastway Courier Company as soon as
possible to know when they will deliver your package to you because of the
expiring date. For your information, We have paid for the delivering Charge,
Insurance premium and Clearance Certificate Fee of the Cheque showing
that it is
Legitimate and not meant to sponsor Terrorist attack in your Country or Drugs.

The only money you will send to the Fastway Courier Company to deliver your
Draft direct to your postal Address in your country is ($120.00 US) Dollars
only being Security Keeping Fee of the Courier Company so far. Again, don't be
deceived by anybody to pay any other money except $120.00US Dollars.

Our company would have paid that but they said no because they don't know when
you will contact them and in case of demurrage.You have to contact the Fastway
Courier Company now for the delivery of your Draft with this information below
and reconfirm your Delivery address;

Contact Person:Agent Mike Evans
Email Address: [protected]@yahoo.pl
Telephone:[protected]

Your Full Name:
Delivery Address:
Telephone:

Finally, make sure that you reconfirm your Postal address() and Direct
telephone number to them again to avoid any mistake on the Delivery and ask
them to give you the tracking number to enable you track your package over
there and know when it will get to your address.

Let me repeat again, try to contact them as soon as you receive this mail to
avoid any further delay and remember to pay them their Security Keeping fee of
$120.00 US Dollars for their immediate Dispatch/shipment. You should also let
me know through email as soon as you receive your Draft.

Yours Faithfully,

Mrs. Sarah O'neil.
Shell Oil and Petroleum Africa.
Public Relations Officer. (P.R.O)

  • At
    a.turner Aug 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have been getting a few of these letters myself ...is there any way of the net ppl to stop theses ppl.
    CONTACT MR CHARLES BROWN‏
    From: [email protected] ([email protected])
    Sent: 06 August 2008 16:55:16
    To:

    Dear Customer!

    We have been waiting for you to contact us for your Confirmed Package that
    is registered with us for shipping to your residential location.We had
    thought that your sender gave you our contact details.It may interest you to
    know that a letter is also added to your package.However, we cannot quote
    its content to you via email for privacy reasons. We understand that the
    content of your package itself is a Bank Draft worth of $800, 000.00 USD,
    FedEx do not ship money in CASH or in CHEQUES but Bank Drafts are
    shippable.The package is registered with us for mailing by your colleague,
    and your colleague explained that he is from the United States but he is
    here in Nigeria for a three (3)months Surveying Project as he works with a
    consultant firm in Nigeria West Africa We are sending you this email because
    your package is been registered on a Special Order. What you have to do
    now, is to contact our Delivery Department for immediate dispatchment of your
    package to your residencial address.


    Note that as soon as our Delivery Team confirms your informations, it will
    take only one working day (24 hours) for your package to arrive it's
    designated destination.For your information, the VAT & Shipping charges as
    well as Insurance fees have been paid by your colleague before your package
    was registered.Note that the payment that is made on the Insurance, Premium
    & Clearance Certificates, are to certify that the Bank Draft is not a Drug
    Affiliated Fund (DAF) neither is it funds to sponsor Terrorism in your
    country. This will help you avoid any form of query from the Monetary
    Authority of your country. However, you will have to pay a sum of 105GBP to
    the FedEx Delivery Department being full payment for the Security Keeping
    Fee of the FedEx company as stated in our privacy terms & condition page.
    Also be informed that your colleague wished to pay for the Security Keeping
    charges, but we do not accept such payment considering the facts that all
    items & packages that is registered with us have a time limitation and we
    cannot accept payment not knowing when you will be picking up the package or
    even responding to us.So we cannot take the risk to have accepted such
    payment incase of any possible demurrage. Kindly note that your colleague
    did not leave us with any further information.We hope that you respond to us
    as soon as possible because if you fail to respond until the expiry date of
    the foremost package, we may refer the package to the British Commission for
    Welfare as the package do not have a return address. Kindly contact the
    delivery department (FedEx Delivery Post) with the details given below:
    FedEx Delivery Post


    Contact Person:MR. CHARLES BROWN

    Email : [email protected]

    TEL:+ 2348060276494


    Kindly complete the below form and send it to the email address given
    above.This is mandatory to reconfirm your Postal address and telephone
    numbers.

    FULL NAMES:

    TELEPHONE:

    POSTAL ADDRESS:

    CITY:

    STATE:

    COUNTRY:


    Kindly complete the above form and summit it to the delivery manager on :
    [email protected] As soon as your details are received, our
    delivery team will give you the neccessary payment procedure so that you can
    effect the payment for the Security Keeping Fees. As soon as they confirm
    your payment receipt of 105GBP, they will not hesitate to dispatch your
    package as well as the attahced letter to your residence. It usually takes
    24 hours being an over night delivery service. Note that we were not
    instructed to email you, but due to the high priority of your package we had
    to inform you as your sender did not leave us with his phone number because
    he stated that he just arrived Nigeria and he hasn't fix his phone yet. We
    indeed personally sealed your Bank Draft and we found your email contact in
    the attached letter as the recipient of the foremost package. Ensure to
    contact the delivery department with the email address given above and
    ensure to fill the above form as well to enable a successful reconfirmation.


    Yours Faithfully,
    Mrs. Felicia Paul.
    FedEx Online Team Management.
    All rights reserved. @ 1995-2008
    ------------------------------------------------------
    This E-mail is only for the above addressees. It may contain confidential or
    Privileged information. If you are not an addressee you must not
    copy, distribute, disclose or use any of the information in it or any
    attachments.
    ------------------------------------------------------

    0 Votes

Overcharge for using Visa

I stopped at that gas station advertising $4.09/gal. I filled my tank to realize that the price was $4.29.99...

gift card trickery

Shell sells gift cards however some shell gas stations do not accept them claiming shell will not repay them...

not working bathrooms!

Hello there- I am passing by the above listed Shell Station on a daily base and buying gasoline there almost...

is this company exist

Mr. Smith walker
Director, mac recruiting agency.
London, united kingdom.
Office telephone: +[protected].
This company offer me for job in uk in above said company, I want to is this scam or not

  • Ra
    Ramnath Prasad Sah Feb 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Shell International petroleum Co. UK; Oil Project in Scotland UK with job reference number: SHELL/AJV EJ8475V/SCT.


    This company offer me a job for the post of civil engineer and requested to me for send money for work paper and Visa Resident, is this company are in UK and Valid?

    0 Votes

scam and rip off!

Almost 3 years ago my husband was running a highly successful petrol station for Shell, he was unfortunately robbed of £27000. Shell just did not want to know and he was dismissed at once, even though he had nothing to do with the robbery. Shell did nothing to help at all and we had to find the money to give back to Shell ourselves, which meant all the money we had in the world including our home had to go to Shell!!! Who are now boasting of billion pound profits!!!

  • Re
    Reviewer72742 Dec 18, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I bought a 5 dollar car wash no soap came out and the rinse didn't help waste of money my car is still filthy

    0 Votes

terrible service!

1/18/08 I paid $8.00 for a car wash. There was no indicator for how far to drive in. The brushes to wash the body of the car didn't wash. The wash cycle was extremely short, there was no rinse cycle and the car wash began to apply the finish over soapy water, so I drove out to prevent that.

The owner refused to refund my money and informed me that they 'never' give refunds.

  • St
    Stanley Pi Aug 29, 2009

    I thought that Shell was the best automotive company. I was totally wrong. It is the worst I have ever come across. The Shell Service Station is the worst in Orange, CA. I regret going there. My friend warned me about the place but I was in an emergency situation and had no other choice but to go there. Please, please do not go there even if you have an emergency.

    I wasted my money and time going there. Dealing with Shell is not difficult it is impossible. There were a lot of customers there that day and all I could think of was how do these people bear with the horrible service. The manager that helped me was a real jerk. I never met anyone like him before and pray that I don't. He was rude and made me feel like I knew nothing. I was sold a lot of stuff I did not need but had no idea what it was. I got to know that after I went home and my husband told me about it.

    0 Votes

cursing out customers and making racial surs!

The workers of the company are known to curse at customer and have made racial surs toward people. The...

Broker comision

I went to Shella gas agency in BTM layout Bangalore. I am having all document to register for Gas connection. (Already have connection in chennai). Transfering connection from chennai to Bangalore. Shella agency Person gave one person number and ask me to contact other person. I called that person but he asked me more money from me.

  • Ca
    Capt BL Lingaraju Oct 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    For all the information on Indane in KArnataka visit www.gasagency.co.in

    0 Votes

no common business courtesy to assist a customer!

In 2004 I overpaid my Shell gas credit card by $200. Shell sent me a check for the same amount while I was in...

shell port should be ashamed!

We were shopping ( corner of thomas dr and front beach road) in the store and walked next door to dipping...

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