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CB Retail Stores Sheetz 7419 Pole Green Rd, Mechanicsville, VA, 23116, US
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Sheetz
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Sheetz

7419 Pole Green Rd, Mechanicsville, VA, 23116, US
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2 complaints
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L
5:28 am EDT

Sheetz - Cigarettes

So I stopped at this store to buy gas and cigarettes, and I told the cashier I wanted CAMEL FILTERS, and was looking outside to see which gas pump I was on when he rung the cigarettes up and threw them in my bag. When I got out to my vehicle, I realized he has given me CAMEL MENTHOL SILVERS. When I walked literally directly back inside to tell him he gave me the wrong kind of camel cigarettes, he states that since I left the store, I had to pay for a whole new pack even though he put the wrong kind in my bag. Maybe if you have that sort of policy, you shouldn't let cashiers put tobacco products in a bag just in case the customer didn't happen to see what exactly was being put in their bag. I'm a working class citizen and cigarettes aren't cheap. I don't even smoke menthols and in fact the word never even came out of my mouth 🙄 This ruined my morning. All because some kid couldn't listen or clarify an order request and I didn't look inside my bag before walking out of the store.

Desired outcome: Please refund me for the pack of Camel Menthol Silvers that I paid for under the pretense and assumption that I was getting CAMEL FILTERS.

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J
12:12 am EST

Sheetz - Sub

I ordered a steak and cheese sub, I get to the window and they say they're out of steak which is fine I get it there's shortages. So I ask for ham instead and everything was fine. I get back home and in my sub is literally one piece of ham on each half of the sub! Now I've driven 30 mins back home and have no food! This is unacceptable! I expect a refund

Desired outcome: Refund!

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