Shaw's
Reviews and Complaints

Gave prescription to pharmacy, they could not fill it. They put order in but pills did not show up until prescription expired. Know they say they cannot fill it because the computer says it's past the expiration date.
I gave them the prescription before it was expired, know they tell me I need to go back to the doctor to get a new one.
This is not right.
Location of Savon pharmacy 330 east Benton St.

So I came in 3 days ago and brought a red pepper, went to cut it open and it was mold. I have pictures and I'm not to happy. The picture I'm sending on the right is the pepper I brought and the left is one I already had. I'm not sure what you can do but I never had a problem shopping at shaws until the 17th. So please email me with what can get done

I was walking out of shaw's in woodsville, nh this morning with a cart-the pavement in front of the door was so broken and pitted that it made the cart flip completely over. As I was walking when this happened, I went right over the top of the cart injuring my leg. They're was a gentleman that worked there getting carts, he did not try to help, and when I tried to speak to him about it, he said that they knew about the pavement and he would tell them it "happened again" I will never shop there again, even if my life depends on it.

Hello, I am a mymixx member and usually shop at the Waterville Maine store. I have recently had to switch to the Augusta Maine store. The Waterville store almost never carries the sales items advertised in the flyers. Almost every time I visited that store I was let down by either the sales item not being carried or them running out and not restocking the shelves even though it was only part way through the day.
I don't mean to intrude on business but I am a manager for a different grocer and it is always our goal to make sure that we don't run out of the sales item and that every store carries it for at least the week that it is on sale. Thank you for your time.

[protected]@gmail.com

I go to Shaws in Burlington on my way home from work at least 3 times per week. I have had 3 very bad interactions with employees at this store.
1.) Young man at the "Customer Service" desk one evening informed me that his break was now only 2 minutes long because I had come to the desk. The whole time he was yelling to cashiers and other employees and not focusing on me. (oh and I had just finished a double shift with a bad cold) so I just left.
2.) Went to get shrimp and need it already defrosted so I went to the fish department and asked for 3 pounds of shrimp and pointed. The man told me to go get a 2pound bag out of the freezer and then he would give me 1pound from the case. I tried to explain I wanted it defrosted from the case but he kept repeating himself. I gave up and went to Stop N Shop. The best is I said okay nevermore thank you. As I was walking away he was still yelling for me to get the 2 pound bag then sarcastically saying have a great day over and over.
3.) This Monday my birthday I stop to treat myself. I go to the Meat Department and it so happens the girl from the meat department is stocking the shelves. I say hello do you happen to have any Beef Tenderloin Roasts. Before I get the whole sentence out she turn and says in a very harsh tone "NO" then goes back to doing her work. I was in such shock I must have stared at her for 2 minutes then said do you have any Fillet Mignon (I know it is the same thing but was not sure if she did with her quick snap) she turns and says it is the same thing "NO". She continued to stand in the way so I could not look at any of the meat selection she had just put away. She never suggested something else.

As I was walking towards the registers just wanting to make my purchase and get on with my birthday I came across a very nice employees who I see often. Her name is Mary I stopped her and asked if they had a problem hiring or keeping good employees on and explained to her what had just happened. She told the store manager who wanted my name and number.
Mary found me checking so I did give my information to her. It is now Wednesday and the Store manger still has not called.

These three people I would not want representing my business. So I have decided why should I spend my hard earned money at a store where the employees are rude. That is my hard earned money paying there salary. So that means I am paying them to be rude to me?!

Not anymore! I will drive the other way to Stop N Shop or past my house to Market Basket they are never rude so they must teach their employees the difference between Profit (me) and Overhead (them).

Thank you

I was at my local shaws which I shop at frequently! The deli and bakery are my favorite as well as the employees most of the time. Today I shopped the flyer deal 6 or more items for $1.88 a piece in which I got some of the ocean spray blend but it was the 100% juice which I guess isn't included, yet the flyer doesn't specify that. Nobody would help me, I even went to customer service so I didn't hold up the line! In the end the items which should have cost me $11 actually cost me $21! I was t very impressed since the flyer doesn't say excludes the 100% juice and the ones I got were a "blend"! I spoke to two managers which wouldn't help me out either. Needless to say today wasn't a great shopping experience as it usually is there for me. That's why I shop there at least a few times a week! Maybe you need to include that in your flyer that it excludes those items!

I'm a regular customer at you Shaw's in Weymouth, MA. I go there every other dayotherthe last time I went in to shop one of your employee was drunk. I know because you could smell the buss on his brearh. Qhen my husband told the store director. He just said no he"s not drunk and shrung his shoulders. The employee also goes to the liquor store while on breaks.

I hate to shop there — those receipts really suck — you should be ashamed of yourself.
Thats a good way of screwing people, never show them what the price is at the register (the employees can't find it)
Their best is when they have a 3 day sail and don't take the sale signs down till the end of the week (you think your getting the sale but they screw you with the outrageous price's)
No wonder shaws comes in 98 out of a hundred in customer satisfaction.
Some BONE head in upper management can't figure out why they are 98th in the consumer reports. Market Basket and Trader Joe are 1 and 2.

I am an employee of Shaws. Been working in store 444 for over 5 years but am leaving the end of this month. Constant harassment from Tim LeBeau is the main reason. Many fine, dedicated employees here, including my boss, Ray Williams who is an outstanding man as well as an outstanding boss. However, LeBeau makes it impossible for me to work there. He is a very bad store director, the worst we have ever had since I have been there. He is very condescending to his employees, and I am far from alone in my opinion of LeBeau. Instead of offering assistance to the employees, he bad mouths them, sitting in his office half the day watching them work, then coming downstairs and finding fault with all of them. I work in dairy, and he will go after me one day for yogurt not being up, then when I put yogurt up first, he finds something else wrong. I am going to be leaving the end of January because I will not tolerate his harassment any longer. I have enjoyed my years at Shaws until Mr LeBeau arrived and now I hate my job.

I bought a whole water melon from the Easton Mass. Shaws and it was rotten I returned it the same day that I bought it, I don't know if you have been to that store recently but the floor is a disgrace and is a liability for an elderly person to fall down. I told them at customer service that you advertisement you"re in for something fresh is a joke this isn't the first time I bought some frozen fish that had expired six months before, this store should be closed. Also when I returned the watermelon the person at customer service never even apologized.

I was shopping at the shaws in cranston ri. There was advertisement up about the monopoly game and bonus tickets for certain items. Well, most of my purchased were a bonus ticket. When I checked out they told me that it didn't start yet so I couldn't get my tickets for the game. Why advertise something that you all don't offer yet. Will I be able to being my receipt in and get my tickets when it does start? I hope so cause if not I won't be back I doby think it's fair to a customer to purchase something and not get what you were suppose to get. Please help
Thank you for your time.
Tracy

It's unbelievable. I need eggs and bread for breakfast Sunday morning and I have to wait in line for 20 minutes. It's New Year's Eve right now, a typically busy supermarket day. Shaws Stafford St has a whopping 4 checkout lanes open, 1 express. There were literally 10 people in each normal line and about 15 in the express lane. What's worse is they removed the self check scanners. HIRE MORE PEOPLE! IT HAS 10 REGISTERS, OPEN THEM ALL ON HOLIDAYS! And if this wasn't a habitual issue I'd let it slide, but it's getting unbearable. Shaws Stafford St. Worcester MA.

OMG. I bought hummus from Shaws Supermarket and brought it home. I was eating it and looked at the can, and suddenly I noticed that the hummus has expired date. I ate old hummus. I threw it away, but I have complained to the supermarket. But they ignored my complaint and told that they would check the expiry dates. Next day I again came to the store and all these cans with old expiry date was on the shelves. Awful.

I applied for the job position in the company Shaws. I received the phone call from the manager and came to the interview. They did the drug test and I passed it. After that the manager told me that I was hired and informed me to buy some black shoes. She promised to call me and provide the instructions, but no one contacted me. I called her and she told me that she couldn’t hire me and hung up. WTF? I wonder if someone else has the similar situation, please post comments.

I sometimes shop at Shaw's Supermarket in Chestnut Hill, MA. Some of the products I want to buy are on the top or bottom shelf. I am 70 year old and cannot bend down to read the bottom shelf - like tomato sauce, and I do not want to go on my knees because it is hard for me to get up. Sometimes I need a particular soda and it is on the top shelf. No way can I buy the amount I need because I cannot reach the bottles because the shelf is too high. I end up going to other supermarkets where I can reach the items I want. Please come up with a more friendly set up. I notice the new cvs stores have redesigned their shelves. Maybe Shaw's should look into it.

I was in the wareham, MA Rte, 6 store 6/13/08. I had three young children with me. As I was looking to cash out to see what was available I noticed one that cashier had some items on the belt and 1 person being processed. Thinking the items on the belt was that persons I went in that line. 2 young little boys where standing just prior to the entrance. I didn't think too much about it. Then I noticed a cart with a pocketbook and more items in it in front of me. I waited and waited and waited until the person in front of that carriage cashed out. Leaving the unattended cart. Still that person never came back to her cart. I had roughly 6-8 items in my cart. Thinking I'll just pass them over to the cashier since that person with the items on the belt wasn't back yet and the person in front has already left. The cashier started to automatically ring up the missing persons items. I said that its not mine it's someone else's. If she could take my items since that person wasn't back and its been a good 5 min. s The cashier stated Oh that's OK because it happens all the time! So I got upset. Now I understand their policy. I just need to place my items on the belt and do other things because I don't care if I hold other people UP? The women came back after I was arguing with the cashier about this practice. The woman stated one of her kids ran off. She had a total of 5 kids. She left two young boys 5, 6? to watch her items and took the older ones with her to go look for her other child. What if someone came an took the two young boys or her pocketbook? No one thought anything wrong with that! Yes and I had a total of 3 kids. 3, 5 and 5 plus I'm a grandmother with disability. So Now the manager (that's what he said he was) came over and first he gives me a dirty look and when I tell him I'm upset with the cashier and tries to explain. He continues to give me dirty look, turns his back on me and bad mouth me for speaking UP. At that point I said I had enough and left my 6-8 items and took my 3 grandchildren and went to another store! That cashier and manager needs to know how to handle a situation like that in the future! Take the people that are there first! Give them respect.

Shaw’s supermarket is guilty of legal thievery in that of every price error, 95% of the errors are in the favour of Shaw’s. Most recently I was in the Tilton NH store and I had purchased a $2.49 fruit cake and the item was charged at $4.99. When I called to advise them the manager at the other end was snidely. Bad enough they stole money from me, I had to listen to the manager be snidely to me.

In the past, while shopping at the Plaistow NH store, I had found a charge identified as “Geno in pursuit” in the amount of $26.00. I was outraged to the point that I called the Plaistow NH store only to have the managed be evasive concerning what the charge was. I was told that he only way I could get a refund was to come into the store. I spent the time and money to go there and was simply told that I would receive a refund. Further, they would not say what the charge was about.

Upon a chat with an employee, I found out hat it was a hacker that entered the system and there were many charges to customers. At what point will we have punitive action against these thieves? I guess until that point we should just keep out of the store.