ServPro
reviews and complaints

It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back.
We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below:

Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Line item 57: This lists two child rocking chairs. Then, you are charging us again for the same two child rocking chairs on line item 78.
Line item 110: These are the multi-colored floor tiles in the play room. We paid $20.00 for these at Costco. You are charging us $123.42 to clean them.
Line item 9: You are charging for cleaning two desks when in fact you only took one desk.
Line item 16: You are charging us $150.00 to clean a TV purchased in 1993 and then $75.00 to clean another TV from the same room that was the same size. Why the price difference?
Line item 17: You have 3 DVD/VCR combo's listed when in fact we only owned one.
Line items 23, 82 and 87: You have listed as Bookcases. We do not own a single Bookcase.
Line item 88: The old yellow refrigerator. You never took this to be cleaned, yet you charged for cleaning it.
Line item 54: The microwave is mounted in the home over the range and was never removed or cleaned, yet you charged for cleaning it.
Line item 100: You never removed or cleaned this item yet you charged for cleaning it.

It appears to us that SERVPRO never intended for us to see this itemized list, as you refused to provide it to us until we went to the SERVPRO corporate office, and even then it wasn't until our meeting last week that you provided it to us. We still have not been provided with a list of items for our insurance company that you removed from our home that you considered irreparable and destroyed or disposed of.

With the exorbitant fees, repeat charges, and charges for items that are non-existent, it appears to us that SERVPRO'S actions are criminal by attempting to defraud or insurance company. This matter will be forwarded to the states Attorney Generals office, the local Prosecuting Attorneys office, The BBB, and the Federal Fair Trade Commission for them to determine weather or not criminal actions have indeed transpired in this case as well as others you have been or are currently involved with.
Labels: cleaners, cleaning, contractors, fire, Servpro, smoke, water damage 10:39:00 AM

True, I've owned one and worked for one. Yes there are those like you discribe, but it was my experience that now franchises are in such a crunch that they're no better than an untrained mom and pop. Franchises that I know BRAG about the 10K 3 room drying by keeping equipment in the home for 10 days racking up huge charges. That's not my issue, but the customer has to know that there are the ones like you discribe because on this board the other one will be discussed.

I understand your frustration. I work for a SERVPRO franchise. I hope you understand that each franchise runs things a little differently. Most franchise owners should have all of their technicians go through IICRC training and certification for each area of expertise, i.e. carpet cleaning, tile cleaning, oriental rug cleaning, fire and smoke restoration, water restoration, etc. If you find yourself willing to try again, contact a SERVPRO in your area and ask them to send a tech who is CERTIFIED in whatever service you need or desire. When the tech arrives, ask them to present their certification card (should be whit with green logo and black text listing certifications).

I know there are some awful franchises out there, but please don't let it discourage you from trying another servpro. I happen to work for an amazing owner who sends everyone, even office and marketing staff for certification and training so we all know the in's and out's of the business and what to do, or more importantly, what NOT to do.

I hope this helps !

resolved.

Troy Bowman Servpro of Southwest Mobile damaged my furniture, floors and broke my entertainment center, while insured and stored on Servpro property and while moving my entertainment center out of my home.

I had a house fire. Troy Bowman Servpro of Southwest Mobile, movers came into my home and packed up my things. During the moving of my heavy furniture two of servpro employee’s broke my entertainment center. Without asking me, can my entertainment center be repaired by servpro, one of the ladies told me, my entertainment center will be repaired by servpro. She wrote a written statement that stated, entertainment center was damaged during move out, to be repaired by servpro and she initialed.
http://www.gopetition.com/petitions/servpro-damaged-my-furniture-and-floors.html

On Thursday, September 20, 2012 Servpro movers brought my furniture back into my home.
My bed newish look before they removed it out of my home was gone. My bed/headboard had no shine on it. The headboard had a whitish, cloudy, foggy substance all over it.
My bed was cracked in several different places.

The front side edges, on the left side and the right side of the headboard, had been sanded down/stripped down to the bare wood.
The same damaged that was done to the edges on the front sides of the headboard was done to the edges on the back sides of the headboard.

The same damaged that was done to the edges on the front sides and back sides of the headboard had been done to the footboard front sides and back sides, edges, too.
The bed four long tall posts and the four square shape legs also had been sanded down/stripped down to the bare wood.

There are areas all over on my bed steps and highboy that are sanded down/stripped down to the bare wood.

My wing back chair, arms and legs had been sanded down/stripped down to the bare wood and the material on the right side of it is coming apart, torn.
Around the edges of my picture had been sand down/stripped down and coming apart. Two more of my pictures have drips from a liquid cloudy, foggy substance on them.

As for the entertainment center that the movers broke, they brought it back into my home broke.

Scars are all over my entire bed, highboy, bed steps, wing back chair, pictures and my entertainment center.

My three bedroom, laminated floors, Servpro movers mopped are stripped and pucker up. It took days for the floors to dry. My floors are dull, cloudy and foggy. Seeable shoe prints are all over my wooden laminate stripped dull looking, floors.

I have contacted Troy Bowman the owner of Servpro of Southwest Mobile.
I have contacted Stephen Clark.
I have contacted the corporate office over and over again and talked to Darlene Bearden, Cathy Campbell and Kim in the Corporate Headquarters office.
Darlene has left messages for Monica Spencer from me.
I have spoken to Monica Spencer.
I have spoken to Steve Guice the mediator.
I have tried to talk to Susan Isaacson Steen, Randall Isaacson, Richard Isaacson, but was unsuccessful.
I have spoken to David Drago, who Troy Bowman sent out to my home to estimate the cost of my damages, which Servpro is at fault.
I have not spoken to the repair man that was supposed to have repaired my entertainment center, which according to mediator, Steve Guice, Troy Bowman said that he was not his repair man.
I have talked to Jack Glidewell, assistant Erica, who told me that Jack Glidewell no longer owns Servpro of Southwest Mobile with Troy Bowman.
I have talked to Marlena and several people in Servpro office in Birmingham and those people have emailed Steve Guice and left messages for him to call me concerning my furniture, floors and broke entertainment center that Servpro of Southwest Mobile damaged.
I have tried to talk to Ted and Doris Isaacson the Co founders of Servpro, I was told that they no longer work at the Corporate Office.
This needed to be resolved now.

Although your fire may have been small, the soot and smoke particals spread like wildfire. If you hold a blacklight to items in the furthest room from the source of the fire, you will find particles which are not only a skin irritant but respiratory irritant and a carcinogenic one at that. I'm an IICRC certified fire/smoke restoration technician. Unfortunately to have fire/smoke damage cleaned and restored PROPERLY it is very expensive. What insured's often don't understand is that the smoke particles actually become acidic and start to cause further damage very quickly. Metals are one of the first things to erode. There is a lot of work that goes into cleaning, even a 700 sqft duplex. Micro cleaning is the term and that means they use the proper products per item they clean and go in and get every nook and cranny, including pages of books, carpets, ducts, a/c units. the air scrubbers required for proper restoration have charcoal filters that alone cost $200 each for the restoration company. I'm sorry for your loss and i understand your frustration, but understand that fire/smoke cleanup is not a big profit for restoration companies. They have to put a lot of expense into it as well and an attempt to make any kind of profit, especially on an insurance loss is nearly impossible.

I had served pro do some work for a friend. As of now her family has been in a hotel for 19 months. Serv pro said they are out of money. These people out Glendora or Glendale closed off her attic, took our her thermostat, took out her hall closet and closed it up. Broke a big window put 1/2 in one bedroom and the other 1/2 in another room did not replace the wi down. Did not put down the base board or the facings around the doors. It called for a new refrigerator she did not get to. House was broke into 3 times, one time they left the T.V behind plants outside so they could come back and get it. Come to find out they never had inspections. Put in the carpet they wanted not what my friend wanted. The tile they put in is layer around every thing, they did not pull it out to put it under the appliances or the bathroom cabinets. Said it was ready to move in never got the gas meter replaced. Bad company.

I owned a ServPro franchise and worked for one and I have to disagree with the general thought. Many franchises are good, but there are those that just flat out suck and will do whatever they have to to pay their bills. With insurance cutting back many franchises are going the route of ripping off customers/insurance companies by keeping equipment on the job for days extra racking up huge charges. But I've also been around honest ones, the ones that were smart enough to keep a low over head to begin with.

ServPro is an awful company to work for. And yes the do take advantage of their costomers. I know first hand. the workers make commision off the jobs, the higher the price of the job, the bigger pay check the worker gets. [censor] company.

I know that those of you who are looking for services by this provider have been recently affected by Harvey. You may have lost possessions, family pets, loved ones, or maybe everything. You have my deepest condolences. I just want you to take a moment and consider your choice in this provider. They had employees who lived in mandatory evacuation areas and had to leave their homes and seek safety elsewhere because of the floods. Even though they were in different areas they still did the work in order to get people to Services they needed answering emails, text messages, phone calls, and everything else that they could possibly do to help. You would think that this company would support their employees, ecspecially during times like these, but that was not the case. Upon returning home to find everything was okay or everything lost, they also found themselves without employment. Kristina, the owner, does not care about the lives or hardships of her employees. So take a minute and consider how will she treat you, your loved ones, or your possessions. Someone who is more about the dollar and not the people will always leave you when they are needed the most.