ServPro
Reviews and Complaints

We have had so many problems with ServPro so I started a facebook page with pictures and documentation. Please feel free to check it out, share, and post your experience on this page as well. I don't want anyone else to have to go through what my family is still going through because of them.
https://www.facebook.com/ServPro.of.EBW

Springdale/Fayetteville, Arkansas Servpro was the WORST experience I have had on the remediation and restoration ever! They represent themselves as restoration experts. My cat could have done better job! They are sloppy and their work is beyond substandard. I spent 2 months repeatedly showing them the poor work they had done and additional damage they caused hauling their equipment in and out of my house. Despite walking the manager through my house showing him the poor workmanship three different times, he brought his guys out and asked me what it was I wanted redone. If you ask me what I need and I walk you through my house, why wouldn't you take notes or take photos yourself? I finally put sticky notes on all the areas of my house that needed to be redone just so I wouldn't have to repeat myself. That didn't work. You have to talk to these guys in crayon! After the third time he I walked him through, I took the time myself to take photos of everything and texted him photos of the work they did wrong with specific instructions. Seriously? They had to come back and back and back to redothe work. How does a business make a profit margin working like that? They make in on the front end charging $30 a day for each drying machine for 6 days x 17 machines each of which costs them $200 to purchase new! They were polite and
Yes ma'am'd me to death. Their work just was visibly poor! Even non professionals can go to a paint story and match trim color, right? Not the geniuses at Servpro Fayetteville/Springdale, AR! I think a first semesnter high school shop student could have done a better job. I remained calm until one of the last times they came out and the guy actually asked me what I wanted to do with a broken tile they didn't replace! Really? Well, I had to explain to him that the right thing to do would be to replace it with one of the extra tiles I had in my garage. He actually then said that he could replace the door frame around my front door but it wouldn't look the same! He was right. I had to have him come out and redo that. Caulking seams before you paint a door frame seems like less than brain surgery to me but apparently at Servpro in Fayetteville/Springdale, "Whatever we can get away with" is their true intent. I think they thought they would wear me down and I'd take whatever they gave me. Who wants to work with people like that? It has been exhausting and that is why I am going to the trouble to put this out to others. My advice to anyone consideringusing Servpro in Fayetteville, Arkansas is DON'T DO IT. Do not trust their promise in their literature that they will "Make it like it never happened." Had I known then what I know now, I would have never hired them and certainly would not have had them td the repairs afer the remediation. I have oriental carpets which they ran a steam cleaner over and called that clean. I finally had to have professional carpet cleaners to the work. Now, they have sent me a confusing bill and have not even finalized the work! Bad business to put your trust in. Look at alternatives if you have a flood or other home crisis. Their approach each time I pointed out the shoddy work was to say, "We aren't done yet." What I realized is that I had to keep a close eye on everything, document the shoddy work and continue to have them back to redo the work. It was exhausting and I truly believe that since I am a woman, they thought I didn't know enough about remodeling to catch the nonsense. I am grateful to my insurance adjuster for his support and advice to not pay them until the work was done to my satisfacton. Buyer beware when enlisting Servpro in Fayetteville, AR is my best advice. Pat Driscoll

HORRIBLE company... We had a fire in our basement. They sent this girl out... walks in WITH the insurance adjuster. Standing in the basement with my melted dryer and burnt clothes, telling me she doesn't smell fire or smoke...REALLY? Rude, condescending, Called the next morning, told them NOT to send her back...they defended HER...WOW...not THAT is great customer service. They send two guys out to remove the dryer...even they said how bad the smell was. But her and her insurance buddy decided THEY couldn't smell anything. We will only clean the laundry room... what about all the carpet and ceiling tiles and the clothes and bedding that smell so horriible? Their company then called me and said that we weren't stuck with them...we could call another company... BYE..SEE YA.. another great customer service tactic...We called a new company, came right out, put fans and ionizers in place to start getting rid of the smell, coming back in the morning to start cleaning EVERYTHING, and, looked at the "fan" Serve Pro left, outdated, not energy efficient, and the filters are not even in correctly... what a joke. ... Do NOT go near these people... the work for the insurance company, NOT for you..

We had four inches of water in our basement - contract with ServPro said 3 days...seven days later our insurance company called and told them to pull their fans and humidifiers out. Told us there would be daily check ins but we had to call to find out what was going on but different service people came each day with different asessment of what room was dry - on Sunday said the office was still wet and the main family room was dry. Next day the main family room was supposedly dry but the office was still wet ?! They drilled 8 - 2 inch holes in the base of a wood vanity with no repair/replacement of the damage. Sent letter outlining issues we experienced and the overcharging us for the service - thousands of dollars! Never received response to my communications. We settled with our insurance company and we tried to work with ServPro to get the charges negotiated down per our insurance company's request but to no avail. Instead of communicating with us - got a phone call on a Friday afternoon from a collection agency telling us they were putting a lien on our home for the amount owed plus an additional $1500 in fees if we didn't pay that day and charging us with insurance fraud since we settled with the insurance company. A real mess - no communication except through collection agency and threats. Something needs to be done with this company. NEVER USE THEM NO MATTER WHAT...my insurance company has said that they gouge prices just because I have insurance and the job is done poorly and damage is done to my property with no plans to correct what was done.

Has anyone found an attorney to sue ServePro? Or represent them? My disabled mother was taken advantage of by ServePro, hired an atty to sue, atty had a "good relationship" with ServePro and dropped the case. Now ServePro is suing her. Please help!

Carleec@aol.com…..gave them close to 250,00.00 had my belongings for 3 +years. Paid for climate control but items were not in climate control. Damaged my antiques…lost valuable items and refusing to be responsible…please add me to complaint and any law suit

We had servpro in Tupelo work on out house because it was damaged by tornado. We signed a contract and then the headaches began. The crews that were working on different aspects but the actions were out of order. The had take it down to the studs. The roof was messed up and they sat some of appliances like microwave in an area where the roof still leaked. They started putting up insulation in a room where the roof still leaked. I was over there everyday to feed my outdoor cats. I would text the person by name of Benjie if I saw something I didn't think was right. He called me one morning asking me why I complained so much. I told him I see stuff wrong and he said I never say anything nice. I was so angry. They created meds inside and outside. Their excuse is its a construction sitr. I told no it was our home. We paid out final payment. I have asked for a invoice listing the work done and amount spent. I got run around and today I returned to their office manager Dana and got so angry with the bull coming out. I used words I don't normally because she kept saying I didn't know how things are done. I asked about a large roll of carpet pad that wasn't used. She said we would have gotten a credit for it. I asked how we would know since they didn't send a final receipt with the cost of the items. We don't even know if our roof has a warranty. The workers had no respect for our stuff. Our carpet which they installed looks like carp because they installed early and didn't put anything down to protect. I finally ask ed them if they couldn't put the excess carpet over it. We had some new furniture in the house and we walked and found trash on the furniture. We would go through the house when they would leave throwing out soda cans and cups and cigarettes buts. We had to pick up carp out of the yard and fill in ruts in our yard. Now we just want an detailed invoice to show if we have warranty. They treated our home and yard badly. We are still finding area where we see primer, and door frames missing metal plates. In my opinion they didn't care and took the money. Now concerned about what else they missed. Very upset.

I’m a former Manager of SERVPRO Of South Saratoga for 6 years this franchise is the most shady franchise of them all not only do that pad the invoices/ estimate at completion of jobs to squeeze ever penny they can rather it is right or wrong most of the time wrong .They are under staffed and hire people’s off the street and pay them under the table not even pay them minimum wage and treat them like [censored]. Half of their techs couldn’t pass a drug test If giving on the spot.Not only do the tech steal medication out of customers medicine cabinet and out of bed room some of them double back to homes they done work in and entry thru unlocked doors that the know customers is on vacation and trust them to do services.Even the guys that they hire off of the street steal from customers home, credit cards, children’s pig banks, customers liquor and even eat customers food .Most of the guys that they hire off the street can not past a back ground check or a drug test and a few had outstanding warrants while working for SERVPRO Of Southern Saratoga But the owner didn’t care as long as he got a check from the insurance companies.There was many customers complains for some of these action that i as a manager i cleaned up because of the relationship i had with the customers and the respect..I spoke about this matter to the team and it was swiped under the rugs .Some customers was putted off by owner hoping the matters at hand will go away but it was not right and i kept my mouth shut afraid of losing my job because i got a family to feed .But i not longer work for this shady [censored] company.And no i wasn’t fire i quite because this company treated it employers like [censored] .When i first started work for this company i moved up quick to management because I’m a hard and loyal worker and we ha d a staff 12 good hard working soldiers and we was family but of course the owner [censored]ted on everyone because of his greed and shady ness and now there is on 5 techs left and all but one is new hire and 2 of them is thinking about leaving as i type this.

we had a fire in our kitchen they came in for 2 1/2 days they were told don't do the knick knacks they did anyway Brooke some of them broke a light fixture every time we walked in the 2 workers were texting on their phones they took half hr breaks and hr lunches I did more in one day then they did in 2 1/2 days I even had to redo some of what they did and they charged us almost$3000.00 I would like to be included in the class action lawsuit against serve pro
Mark & Maria Tobben
Washington, mo
Please contact me at
mariawatkins1970@yahoo.com

Please advise on how I can join class action lawsuit against serpro. Email susanhall1234@comcast.net

I had a similar complaint. Water damage from power outage. Two separate bills for water mitigation and mold mitigation. No written estimates. I called within three days as told to get a confirmed price. I paid 50% upfront and 50% upon completion based on firm negotiated price. Weeks later I receive another invoice that was never disclosed for another 2500.00 plus for water mitigation services that were never performed. They placed two dehumidifiers in the basement; unmonitored. I checked to see the progress and noticed that the equipment was not working. I called on Monday to tell them the dehumidifiers were not working. They still billed me for the 3 days of inoperability and added another two days for equipment at a cost of 2500.00 for equipment that was faulty. I received a letter after I complained that said the original invoice (never saw) was 3360.40, which included rental of drying equipment (ineffective) then discounted to 2507.17 (because I had to clean the basement myself after I discovered their equipment was doing nothing to help), then the invoice was lowered to 1420.84 and they admit that the dehumidifer wasn't working. My question is why I am being billed for work that was never performed, not performed properly, and invoices that were generated without a written notification. Does this company think that this is how work is really done when people are paying for it? I now received a letter stating that they will honor their discount of 1420.84 but are placing a lien on the home where services were rendered and that the discounted price is good only for a two week period. Talk about deceptive practices and consumer bullying. I will be notifying attorney general in state of Ohio about these deceptive practices. Do not trust these franchises. They are deceptive and they generate estimates based on square footage at a rate of 32 dollars per hour without telling the consumer. BEWARE!

I would like to do a class action lawsuit against Servpro . [protected] email me at barbaragary7@aol.com
I have evidence

On 5/19/15, I had a sump pump failure in my basement and had water damage. I had contacted Servpro to come in and do the water extraction and the clean up. When I got the invoice from Servpro, they were charging $2, 497.36 for services that were not done. They had on the invoice that they did clean up and haul away, but they did not of this. What they did do is water extraction, put some contents on a table against a wall on a table and set up dryer fans and moved furniture to one side of the room. They wanted to remove the floor in the basement because they said there was water damage. I told them no and the rep was very rude and sternly said they would not be responsible for any damage under the floor and I had to sign a waiver. They put an unnecessary hole in my drywall. They left the fans there two extra days unnecessarily and charged for them, even after I called Servepro twice telling them to pick up their fans, and using unnecessary electricity. When I contacted them as to the work they said they did, but didn't do, they said the insurance company approved the invoice. I just want to let Travelers know how Servpro pads their bills for work that wasn't completed. They said they cleaned afterward - no cleaning was done. My husband and I had to take care of the cleaning. They said they removed and hauled away debris - they bagged it and left it for us to remove. They said they supplied a dehumidifier - did not, just fans. I mainly want to let our insurance know - do not ever use Servpro. I have read many, many complaints on the web about others that used Servepro. THEY ARE A VERY DISHONEST COMPANY.

Serve Pro - From Rochelle, Illinois This company takes full advantage of people that have had a loss. They charged us through the roof because they know its all through insurance. They add hours of dry time, put equipment in the house and let it sit while we were charged, they took belongings that were ours, I would never recommend this company to anyone. They know how to work the system and take full advantage of people. They are heartless and dishonest. Please use another company. They are heartless and dishonest. I truly believe in fair pricing and paying my bills but this company price gouged us to the fullest extent.

You state you received service from a Servpro Franchise in Illinois, there are several Franchises within the state of Illinois and to better address your concerns you would need to be specific as to which Servpro Franchise serviced your home. It is also possible the Franchise in which serviced your home was not from the state of Illinois, should this have been during the recent flooding that occurred. There were several Franchise sent in from across the county to assist in this area. Please contact Servpro Industries the corporate office to address your concerns you have with the service provided. I will be more than glad to speak with you regarding your concerns. We take all concerns seriously please feel free to call [protected] and choose option #4 for the Quality Assurance Department. Should there not be a response received from you within 5 days; it will presumed you no longer have a complaint and it will be rebuttal, as well as your complaint will be requested to be removed from the complaint board.
The Quality Assurance Coordinator

If you want to get a franchise with these people, beware. This is a hard business in a highly competitive market in metro markets. They do not tell everything and there are about 1500 other Servpro s and they seem to compete with each other.

I am trying to spread the word! It Sounds like there are victims of Servpro galore - ! How can this company still operate? I want to ensure nobody has to go through the same experience we had. I am not trying to gain from my bad experience! The Servpro franchise we used completely ruined all of my furniture and antiques by storing them in OUR garage (although we paid for a facility) and actually used my great-grandmother's antique dining room table as a workbench. How sad. They didn't even apologize - they even wanted money for work they did not perform - BEWARE - ! We gave them over $60, 000! They sent a fraudulent claim to my insurance company! I'm still upset with them after 3 years because I am still trying to recoup for the losses they caused. How awful. Any insurance company that recommends them should be penalized by the commissioner of insurance as well. Are they in cahoots with insurance companies? I am pursuing a class action suit against the SERVPRO company at this time. If you are interested, please leave a comment. I will contact you.

So sorry to hear you had this problem! Next time contact your local PuroClean. Find them here at www.PuroClean.com

Please contact Servpro Industries the corporate office to address your concerns you have with the service provided. I will be more than glad to speak with you regarding your concerns. We take all concerns seriously please feel free to call [protected] and choose option #4 for the Quality Assurance Department. Should there not be a response received from you within 5 days; it will be presumed you no longer have a complaint and it will be rebuttal, as well as your complaint will be requested to be removed from the complaint board.
The Quality Assurance Coordinator

In response to your complaint listed on this web site, I am requesting you contact Servpro Industries Inc. Servpro Industries Inc. has a quality assurance process and I would like to speak with you in regards to your issues experienced with the SERVPRO Franchise. Please call [protected] press option #4 for Quality Assurance Department. Thank you and I look forward to hearing from you soon.
Should I not hear from you within 5 business days I will consider you no longer have a concern and I will rebuttal your compliant on this web site.

In response to your complaint listed on this web site, I am requesting you contact Servpro Industries Inc. Servpro Industries Inc. has a quality assurance process and I would like to speak with you in regards to your issues experienced with the SERVPRO Franchise. Please call [protected] press option #4 for Quality Assurance Department. Thank you and I look forward to hearing from you soon.
Should I not hear from you within 5 business days I will consider you no longer have a concern and I will rebuttal your compliant on this web site.

Please note that all SERVPRO's are franchised. Unfortunately, this does happen but if you call the 800-SERVPRO, you will get a reputable franchise to help you.

I am very sorry to hear about your misfortune, but I want to clarify a few things. First of all your accusation about keeping our equipment inside to stop it from getting wet is a misrepresentation. At of Servpro of Piscataway safety is our number one rule. You can see that for your self on the both the Osha web-site and the Better Bussiness Bureau site. Also there was 6 incidents in 2 years where the fire department was called out due to carbon monoxide detectors in your complex. This is a matter of public record. The fire department, public safety or any other department never issued us a fine. Now please do not think that i am trying to down play your concerns. But all I ask you to do is revew the facts. My phone number is [protected]. If anyone has any concerns or questions please call . Thank you for your time.

Mrs. Fender,
It is our understanding you and the Franchise came to an agreement and you were satsified with the outcome. The file was closed at Servpro Industries Inc.
Please update the status of this complaint within the complaint board.
Thank you,
The Quality Assurance Coordinator.

Servpro stole many thousands of dollars’ worth of household items, including family heirlooms. They refuse to deal with my attorneys.
I suggest calling the NnYC public advocate [protected]. Leave a message and they will return your call. The more people they hear from, the better. Good luck and don’t give up!

I KNOW HOW YOU FEEL!
I am trying to spread the word! It Sounds like there are victims of Servpro galore - ! How can this company still operate? I want to ensure nobody has to go through the same experience we had. I am not trying to gain from my bad experience! The Servpro franchise we used completely ruined all of my furniture and antiques by storing them in OUR garage (although we paid for a facility) and actually used my great-grandmother's antique dining room table as a workbench. How sad. They didn't even apologize - they even wanted money for work they did not perform - BEWARE - ! We gave them over $60, 000! They sent a fraudulent claim to my insurance company! I'm still upset with them after 3 years because I am still trying to recoup for the losses they caused. How awful. Any insurance company that recommends them should be penalized by the commissioner of insurance as well. Are they in cahoots with insurance companies? I am pursuing a class action suit against the SERVPRO company at this time. If you are interested, please leave a comment. I will contact you.

They came to a house I was renting to pump out water in the basement. They said they couldn't pump out the water but they would leave a dehumidifier and a fan for the weekend and they would be back on Monday to pick it up. They didn't show up for three weeks. They took their equipment and left. The water went down by it self.
A fews weeks later they started harassing for a an outstanding invoice of over $2110.00.
They will not sent me an itemized bill and I never signed anything authorizing them to do any work.

We had water damage in our home they came out and extracted water from the rug and now they have some fans and dehumidifers running however i am on a concrete slab and now have a moldy mildewey smell but was assured by company owner Brandon it would go away. When i complained to my adjuster he said it would go away too I have talked to other water restoration companies who said the carpet and pad needed to be removed and pad thrown away...