American Express
Reviews and Complaints

AMEX ASSURANCE COMPANY will take 1 Month to read in detail everything possible to deny the claim, nothing wrong with that since I cannot blame them for doing business. I blame myself for not reading the "fine print" in detail. Trips cancellation are most of the time issues because of boarding denial for Visas, COVID or other situations out of your control, AMEX ASSURANCE COMPANY does not cover any of this. Stop thinking that they will understand your situation and see in detail all proofs provided: it will be denied. So before spending your money on them if you think they will cover "any reason" for trips cancellations or delays. (No matter the level of coverage you buy: Platinum in my case). They are very strong when giving you the answer, and they will go all the way to deny the claim. Look at the pictures included. In a time where COVID is affecting the country, what other issues affect trip cancellations? I thought I was covered when I purchased this expensive ($380.00 Extra trip coverage - Platinum), I was wrong.

Amex travel ID #: [protected]

My husband and I attempted on 7/12 to have our flight changed on 7/13 to an earlier flight. We went through 2 different representatives who kept verifying us and repeating themselves over and over again. We were on the phone for over an hour and a half with the second representative saying she needed to verify and placing us on hold for 3 to 4 mins every 10 mins until she just hung up on us. We never received a call back which was also infuriating considering they kept asking us for a call back number.

I tried contacting customer service by phone and email and couldn't get through to anyone. Email said it's invalid. Customer.[protected]@americanexpress.com. Literally searched for 20mins looking of how to send a complaint to Amex to no avail.

All we wanted to do was see how much an earlier flight would cost and change it. A simple yes or no and how much and it could of been solved.

That was one of the most frustrating and miserable customer service experiences we've had in a very long time and considering how much we use our platinum card and the fee associated with it. We expect better. We no longer want to use or recommend others to use Amex for traveling because we can't trust it'll be taken care of if something goes wrong.

I was getting transferred to internal staff because i had another question the employee who was transferring me merged the calls mid while the internal staff employee was talking and heard her complaining that i kept calling it’s been over a month i sent a document and still trying to get answers of course im going to keep calling ! If you don’t like speaking with people quit your job

Had my income tax deposited a lil over 10,000. My was locked had it unlocked was able to make 3 or 4 transactipons the following morning it was locked againthey unlocked it I was able to make 1 more transaction then they put a permanet block on it. I was told there was no notions saying why this was done and to give 1 to 2 bussiness days I call back and am told I would have to write a po box by reg. Mail and ask for my money

I book my airline tickets using AMEX Travel service. Airline cancel my flights due to unavailable pilots. Ruin my vacation and spend more than 8hours on phone with American Express customer service for entitle my refund. Horrible customer service and never book travel plans using American Express.

This happened on July 1st, 2022, on Air CANADA Flight#8888 Houston IAH to Toronto YYZ Departing 11.20 am CDT.

Ticket# [protected] and # [protected]

Received offer by American Express on March 16, 2022 to receive a $50 credit to my blue cash preferred card, after adding an additional user to my account and the additional user making card changes of $1000 or more. I used link in email which brought me to Amex website login page. When I logged in and went to add an additional user there was no specific info on my account. Three times I went back to email and three times exact ting occurred. I screenshot the email offer as proof, Several days later, I received an email that additional user was approved and carc otw. Card received by additional user, charges made, i paid charges off. After waiting a reasonable time, I contacted Amex by chat. They opened an investigation and closed it without even letting me know. Went though process again snd was given a place to upload email offer screenshot. Again closed with nobody getting back to me,

My company spends roughly $50k-70$ per MONTH with American Express.

Our credit limit with them is $24k/month. Every month I have vendors break up our bills and run portions, which are immediately paid off, and then run again. This happens several times every month because American Express "processes" doesn't allow them to raise our credit limit. Our vendors are becoming irritated with us as a result.

Today I spent 2.5 hours on the phone with American Express, being passed along to various "customer service reps" who all told me "I completely understand" while telling me their processes didn't allow them do anything further to assist us. They told me I should call them back in 3 business days to try again - because that's what every small business owner has, dozens of spare hours a week to spend talking to these idiots.

We have never been late paying a bill. We have over $200k in our business checking account. Clearly, they're not interested in an account that charges over a half a million dollars annually.

Choosing to go with American Express for our business needs was a mistake. They are not business-friendly whatsoever. I hope anyone considering them for their entities will reconsider after reading this.

I had a temp, card with jackson and hewitt and I have not been able to access it privatly and be the only one accessing it at all times. There has been unauthrizd charges, gouging, holds that have not been released and I will never do this again becasue it has been the biggest pain in the neck ever. I cant access on line and I cant access on app or on the phone with a representative. I should be able to access my money at all times. I know that someone has messed with my financial situatuon becasue the feel they need me to a lesson but this is not legal. I did not give anyone else permission to access my accounts and they are freely accessed and used all the time sending me incircles so I cant get access to see what is really going on. I needmy money and I need it asap. This is wrong and I am upset. I already got charged a whole bunch of money for the tax prepearation and now im being tapped out by some fraudualent group that has to do with rude crude brude

Nathan woods is mainly apart of this

I Placed an order from Corvette Mods, 10100 Hicks Field Road, Ft. Worth, TX 76179 for what i understood to be a metal lettering sticker on 2/23/22. Upon receiving the order, the item was nothing more than a vinyl sticker. Since receiving the order I have sent a request for a return authorization number on 3 occasions. I have received no response from the company and there is no way to talk to a representative. I would like to return the order but have no way of reaching Corvette Mods other than by their return authorization process which I have utilized on 3 occasions. My order number was AB-438950 and the item number was [protected].

Corvette Mods phone number [protected]

After my issue, I have read further information on the company and it seems that many others have experienced the same issue that I am having.

On 2/19/22 I received an email that my Bluebird card from American Express (ending in 9208) was suspended, and I was locked out of my account.

I still have money in the account, and I need to have access to the account for at least one week so that I can withdraw the money from the account.

I am also requesting $15 per hour for my time and effort researching this issue. I have spent 8 hours working on this problem, so I am requesting $120 in compensation.

I had booked a flight id number [protected]. The date of the flight I made was incorrect on my part and a wanted to reschedule from June 20 to June 21. Edward, the agent, said it would cost over $1600 additional for the similar flight leaving ind at 345Pm and arriving in san about 730 pm. However, the correct amount addition should be $200. He canceled the flight at my request with a credit of 1097.92. At my request, he rechecked the cost of the same flight 5 minutes later and it was, as I had told him, was over $200 more for a total of about $1200. When he then booked the flight, I had to pay the full $1200 and not use any of the $1097.92 credit. I request that amex send me the credit of 1097.92 directly and not have it as a credit in my account for a future American Airlines ticket. I hope this can be resolved quickly and amicably. Gratefully, Dr. Laurence Saben 345pm PST on Feb 20, 2022

I recently filed my 2020 taxes I was issued a temporary direct deposit and routing number I entered that in all my tax return. Only later to get a letter from Bluebird stating that I did not qualify for their services. Now when I go on my tax return that I have not received it says that it was deposited onto the account and the routing number that I gave them. Again the routing number and account number was the temporary account number that Bluebird had given me so that way I could get paid today's faster with direct deposit. And I cannot get a human on the phone to resolve this issue.

On Jan 25, we purchased two American Express gift cards ($500 & $300) for the grandkids to use while traveling during spring break. We learned that once you pay the initial fee, they would not be charged any during other transactions. Between the time that we purchased the cards and walked in our front door, someone had used all but $36 of the $800. Apparently, they had been bouncing 10 cent off the card numbers until the numbers became active and that was all it took. There is a statement on the AE website that says to call immediately if you believed your card has been lost or stollen. The agents that we were continually passed around told us that it was our responsibility to contact the Merchant for resolution. They provided us with those names and informed us that we had to tell them not to accept the funds when they arrived and to send them back to the card. I am not sure why we were put in this position because why the AE agents believed that the Merchants would just not take money that arrived at their location for their merchandise that was sent out is beyond me. Each of the merchants advised us to inform AE to put in their normal "deny" code and that would solve this issue. The agents again said they only had the option of putting the cards on hold hoping the merchant would not accept the charges since they were pending but American Express does not have a code to deny a charge, nor do they cancel a card because of fraudulent transactions. They also told us to call back in 8 days to dispute the charges if the money had not been returned to the card. on Feb 1st, we were told that there was no way to dispute fraudulent transactions because they were no longer pending since we were unable to get the merchants to send the money back. The agent even went as far as to apologize that I did not have the right skills needed to accomplish this task but next time this happened, maybe I would know what to do and do it better. You thinking it too, right? I kind of hate that my first time purchasing American Express gift cards ended on this sour note. The name itself just commands respect but obviously it's just air and no substance. There is no way to purchase a gift card believing it is safe if you know the company doesn't back its product. Many scammers and thieves also realize this a well and that is why American Express has become a target and a successful one at that especially in this time when people don't have much and have even less to lose.

PLEASE dispute any pending transaction on my gift card for $100 AND $500, as follows [protected] 10/26, and [protected]/26 2229, dispute this transction before it gets posted thank you .you can contact me via mobile or gmail as follows .i am waiting to get a response IT HAPPENED YESTERDAY .TRANSACTION STILL PENDING I WANT YOU LOOKED INTO AND GET BACT TO ME FOR FUTHER ENQURIES

My Platinum card which enjoyed no pre-set spending limits is now set at 56, 000.
I spent three hours waiting on the phone for someone to help me and the first agent that came up almost immediately direct me to the department that "helps with the statement". I told her I don't need help, I can see the statement and there is nothing on the statement that indicated I carry balances. I pay in full every month and never late...she kept on reading from the communication I received and she did not listen me saying that nothing has changed in my credit...nothing.

So the agent that explains the statements said she sees nothing wrong and it was a mistake that she connect me to her...once again I waited long time and I got connected with the credit agent, which once again she read from the communication I received and unable to explain why the changes when there was no changes whatsoever in my credit history. She kept on saying my payments were too low compared to the balance...what balance? I only have an AMEX that I use every month and pay in full every month...

She asked me to upload my income tax to a link she would send me (never received)...

I am dumbfounded by the AMEX decision, by the terrible customer service(3 hours waiting in total of 3 calls) and the lack of transparency into this decision that was made with an 18 years plus customer with a stellar credit and financial situation.

And I am a stockholder of American Express...this really makes me rethink my relation all across...I will send this communication to the investors relations too and hope they will take action because I am sure I am not the only one experiencing this.

If you can help it would be greatly appreciated.

Luciano

Hi American Express team,

I understand there mixed reviews about this company, but what I don't like is when my mom called at 2:42 pm at 1/24/2022 when male assistant picked up didn't want to give her, his name he wanted a bunch information where she live at, where she work at, what her whole social Security damn thing. I told her not to provide those information because it is not need for the issue you are calling for.
When I called the only thing I needed was the last number on the card. In I study business and management you don't need all that information that only if you are opening up a card not "Bill Issue". (you do that online). You had somebody that work there that didn't want to provide their name because he was trying fraud and get over he told her to hang up the phone.
You need to check your employee or go back to all phone call before it's deleted.

In the 56 years I have had an AMEX card I can count on one hand the times I have questioned a charge.

I challenged two charges on my AMEX giving them the following information:

RE: Direct TV end-of-service policy
For almost twenty years, we were delighted premier customers of Direct TV. We started using their services in the Des Moines, IA area around 2000. In 2005 we moved to Port Orchard, WA, and in early 2021, we moved to Tucson. AZ.
Before leaving Port Orchard, we informed Direct TV of our move and wanted service at our new permanent address. I told them we would be living in a condo until we found and purchased the new home.
They left the dish on the roof but instructed us to turn in ALL of our receivers and accessories before leaving Port Orchard. They picked up all of our equipment in late January. They told us they would suspend service rather than terminate our contract and notify them to set up our satellite dish and reissue the receiving equipment and accessories.
However, the new home required considerably more extensive repairs, renovation, and upgrading, which took several months longer than anticipated. As a result, we called the Direct TV installation department several times, postponing their services. Finally, on September 18, 2021, they could no longer defer installation if I did NOT call and schedule a date definite for installation on or before September 28, our account would be closed.
After September 28 I assumed our Direct TV service was terminated since we had no satellite dish installed and we had no equipment to receive their services
When I called Direct TV, they said the ONLY way I could terminate service was to make a call and actively do so. It was the exact amount we were paying before our move when we had full premium service though we had no way to access them. So I have the following question since we had turned in ALL our receiving and ancillary equipment, had no dish installed, and had no way of receiving the service, why were we being billed and continue to be billed the almost $250/month?
And finally, it would seem reasonable that with essential interdepartmental communication, the billing department would know that since we did NOT have the capability of using the service, how could they bill us for the complete services we had before?

AMEX customer service could not be any worse if they went out of business. Definitely NOT the company it used to be. Accepted an offer to upgrade my Hilton Surpass AX to Aspire AX with annual $450 fee. Offer "supposedly" included 150, 000 Hilton Honors points & $250 airline credit "if" you spent $4, 000 in 90 days. We met the $4K spending threshold in first 30 days but have NOT received the 150K Hilton points after 6 months. Wrote to the El Paso service address 2 months ago & asked that the 150K points either be deposited into the Hilton account OR the AX Hilton Aspire card be cancelled & $450 fee refunded & return us to our Surpass AX Hilton card, but in true inferior service levels we have head ZIP in return. In 1 call the AX Rep stated (quote): "I do not see that AX & Hilton EVER had a promotional offer". Could their employees be any more uninformed &/or poorly trained? Phone calls are a case-study in abject incompetence with untrained employees. Most are apparently working form home since we could hear children yelling & dogs barking in the background of 1 call "after" holding for 10+ minutes. Absolute WORST & LEAST professional customer service of ANY & ALL credit cards we carry.

Was checking out in a store and went to use a $200 prepaid Amex card and found the balance was one cent.
Went on- line and found a $.99 charge was made on 7-11-21 at a gas station in Colorado and a $199.00 charge was made on 7-12-21 at a liquor store in Colorado. I live in NY .
Called Amex - CSR told me nothing can be done. Supervisor said the same. Was told I would need to dispute directly with the gas station and liquor store.
During the long hold period, I checked a $100 gift card (still in the envelope it came in) and found that $81.34 had been charged in a gas station in Denver Colorado.
The CSR and supervisor insist I am out the $199.99 and $81.34.
Apparently, someone in Colorado has accessed Amex gift card data base to be able to have the card number, expiration and security code for the gift cards -- this was not a concern to the CRS and supervisor.
A manager is supposed to call back when available.

Refund money of 3340.00 dollars that the service keep locking my card and have spent five days hour upon hour to transfer access ATM and ext.what type of actions I need to take to get my money. This is unacceptable upon consumer services.OmG I BELIEVE THIS COMPANY IS A COMPLETE RIPOFF