The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Serta Mosaic MattressScam

V

I paid close to $1200.00 for a Serta Mosaic Mattress, Queen Size. I was delivered in a few days and after a week; I noticed that one side of the mattress had a 3-inch depression. I called the store and was immediately referred to “Joe” in the warranty Section. I then found out, that a mattress made by SERTA could not be exchanged for a new one. They insist on sending someone out to the house within a two week period to “inspect “ the mattress. After waiting until March, with no response, I called Serta in Maryland and they are about as clueless as can be about customer service. They kept referring me back to the store and after 2 weeks of phone calls, they reluctantly agreed to send some one out. After another 2 weeks, I gave up and will never buy another Serta product. They seem intent on waiting you out until you give up. Any buyers please use a Regular Credit card that a payment can be stopped. My mistake was using a bank debit card.. A hard lesson to learn!!!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.