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Sephoracustomer service was very poor

1

I bought a lot from Sephora but when my last order arrived two items were missing. Sephora support seemed nice and kind and they promised that I'll get the missing items as soon as possible, but they were not able to tell the exact delivery date. My items never arrived and every time I contacted Sephora I heard nothing but empty promises. Their rep assured me that items were sent and even promised to give me a tracking number.
I am very disappointed with Sephora! I used to buy a lot from them and can tell that they used to be nice. But my last experience was terrible and I will not buy from them again. Customer service was very poor.

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