Light In The Box

I ordered a wedding dress from light in the box, I read all their guarentees and shipping times because my wedding was a short time away. They advertise that it may take up to 14 working business days to make a dress and then another 3-5 day for expidited shipping, so I ordered what was at the time the dress of my dreams. With constant email updates and even two personal thank you's from two different account managers I thought everything was perfect, I even got my dress in two weeks total time, but when I got my dress the nightmare began! I had the WRONG dress! I imidiatly started calling but no one ever answered and I went back in the website to file a ticket it said my email and shipment number was unrecognized! I must of tryed it at least 60 times before I gave up. So I tryed calling again and to my surprise someone answered when I told him everything and give him my info all he knew what to say was go online and submit a ticket. For what good do they provide a number if they cannot help you! So once again I went online and tryed to enter a tickect and it worked my best guess is the guy on the phone must of turned on a switch that allowed my complaint to go through? The next day I got a generic message telling me that the dress sent out was the dress I ordered? When in fact the dress I ordered did not even strike a similarity to the one advertised! It is I HORRIBLE place to do business with !
Moral of story is, Brides DO NOT get you Wedding dress at lightinthebox.com if your reading this posting and maybe even more it's cause it's happened to people before! Trust me you don't want to get Ripped off

Why not try this website ? www.youtoimport.com

I put this up a few days ago, but I have my issue resolved and they were great and real fast I thought it's only fair to let you know it's not fraud it was just a mistake.

They are a real nightmare. I order a PS3 from this company and the games was fake and the ps3 didnt work

I contact them and wanted to send the goods back, I finially send the goods back and I didnt get a refund

There is also lots of bad reports in this forum ; http://www.wholesaledropshippingforums.co.uk

i ordered a knee-length dress and received a full-length dress. plus it was supposed to arrive in 19 days, but it took 36 days, so it missed the only event that i needed my dress for. i sent a picture of the dress to their customer service email and they told me to send it back to china (at my own cost of course) for a full refund. two weeks later i contacted them asking where is my refund, they told me there is nothing wrong with the dress, saying it's knee-length that they can only give me 50% refund. NOTHING wrong with the dress?!? so my dress changed its length on its way to china? and guess what, i never even got the 50% refund! so i lost over $160 for nothing, i only got headaches! don't order anything from them unless you want to lose your money!

BEWARE! BEWARE! BEWARE! BEWARE!
junk site, i purchase something about 3 week ago and nothing . all the good reviews come from them, so dont trust . FAKE site .

Lightinthebox are deceiptful and liars with poor customer service. They state FREE SHIPPING on bulk orders but they increase the price of each item for bulk orders by at least $10...they are misleading the customers by doing this. They have the WORST customer service I have ever encountered! and I hope they go out of business as they are nothing but CON MEN!

This shop provides devices with very bad quality.
The device I purchased stopped working after only 2 weeks of use.
I contacted their costumer service they refused my request to replace the product because it has been used for 2 weeks!
I would never buy from them again. And I’d rather spend a bit more to receive proper quality items and better customer service.
Be ware!

I'll start with the good. Sellerkey ships their product relatively fast. Now for the bad. Their products are not always up to par. I purchased 3 Wii units with 20 games. All of the games were copies of actual games - illegally pirated games. 2 of the Wii units did not work properly. When I contacted customerservice, all I received was a form letter response stating that their products are good, but if I still needed a refund to contact them. I again contacted them, and received the same form letter response. It has been over a week, and I have been unable to get them to accept a return and offer a refund. I have contacted george, jack and the others and they have failed to respond. So, in short, they appear to be a legit dropshipper, but if your product is faulty they appear reluctant to accept returns and atleast in my case, have given me the runaround.