Selene Finance — needs a federal level investigation!
Selene finance should be thoroughly investigated on a federal level!
The federal trade commission needs to also investigate this company.
Local & abroad, attorney general offices, need to also investigate this company thoroughly!
To mortgager's that have become victims of selene finance - - - - hopefully you will find my sharing of information helpful. Selene finance is, and if not yet, will be the worst company you will deal with, promise you that!
But - - - - - first, to try & avoid the quoe with selene finance's piss poor customer service, a fee's. . . Oh boy, selene finance loves to add up the fee's on your mortgage & make sure you document each & every time you are imposed each fee! But, try to just move up your due date (A mental / physical note, really) on your mortgage payment to allow for room for emergencies & such.
Secondly, as for those that have contacted the bbb, selene is not bbb accreddited so you are wasting your time & nothing is being done really to get the proper attention on this company that needs to be. Do better than the bbb (Selene isn't a bbb accredited company anyway) - contact your local attorney's general office, the federal trade commission & contact the attorney generals office where selene finance is located (Houston texas) .
Thirdly, it never hurts to speak with an attorney if it ever gets to that point. Educate yourselves as thoroughly as possible. Selene finance, is a strange run company. They prey on uneducated folks! They want your home (They buy them for a fraction of what the mortgage is worth) it is believed they are a cracker jack company trying to make it in the mortgage industry. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. They will apply fee's to your mortgage. . . Lots of them, at their own discretion! Keep very close track of those fee's too!
Bottom line, don't give them a reason to make life miserable on you. By bumping up your mortgage due date, mentally & physically, you will save yourselves a lot of heart ache. Plus, once they see you appear to be a payer on the note, you are of no good to them & they'll sell your loan because they are not interested in keeping you in your home.
And gawd for bid. . . Stay away from them forbearance program! Do not fall for their tricks! Sell your home before you let them talk you into their forbearance crap! Just research, you'll learn very quickly how many people have been taken for a ride with selene's forbearance programs.
If you do not pay your mortgage with selene, they will send out a privately hired vendor (Inspector / spy) to inspect your property. Know your rights! These thugs will try to tell you they need to access the interior of your home along with walk around & inspect the property. You do not have to let them in your home, nor allow them on your property. In fact, you can, by law, ask them to leave your property & never return on the premisses. Talk to your local county police department as laws may vary slightly state to state. But. . . Even though, after asked to leave, they will sit on the roadway, take photos of your property & even go as far as to sitting down the road to see if there is activity at the residence (They will also attempt to sneak around on your property which is illegal) . Basically - selene finance actually hopes you vacate your property because they can then take ownership of it, change the locks & claim it was abandoned. What ever you do, do not give them this opportunity. Rent your place out if you can not afford it! Do not just leave it unoccupied!
Lastly. . Pay your mortgage. If you just are not able to afford it, time to consider selling is truly in your best interest. Hardships are awful & some just can't find a way out of them. There are options, but the willingness to exercise those options will make or break your future as a home owner.
Best of luck to all that are with selene finance. We are no longer with them, thank gawd!!! We refinanced with another company & we're sorry we didn't do so a long time ago! If you are able, refinance & get away from selene finance.
This company, selene finance, deserves a federal level investigation into every single one of the mortgages they hold & have sold to other companies! They are committing fraud & it's just a matter of time! Hang in there in there folks :) there is light at the end of the selene finance torrential tunnel!