Selene Finance — loss draft department
This is the worst mortgage company ever. I had a tree fall on my house 6/18/15 and knocked my meter base off so I had no power. I received my check from insurance company on 7/14/15. My insurance company ended putting my name nekita and selene on the check. I could not cash the check because selene had to sign off on it. I overnighted them the check paid $14.95 to do that. Called and confirmed they had the check and they did. Had to send in all this paper work from my contractors to sign conditional waiver lien, bidders contract, w-9, intent to repair forms. I sent in all this information called to follow up and they stated my bidders contract from one of my contractors was lost in the transition of them moving the loss draft department. So I had to resend bidders contract. I'm not sure how it was lost when everything is scanned in a computer and they kept telling me they are looking at the documents in computer and not able to find it. They told me my check was mailed out last week and I should have it 9/8/15 by it being a holiday. Then on top of that I spoke with them today 9/10/15 to check on the status of my check and ashley informed me that the checks were improperly printed and they have to redo them and they will overnight to me. I have never dealt with anything like this before, they are incompetent, they kept lying to me about everything. As soon as I get these checks for my contractors I am changing mortgage company. They will give you the run around like it's there money. I am so over them.