SeaWorld Parks & Entertainment review: Unauthorized charge

I am writing to formally dispute several fraudulent charges that appeared on my Macy’s American Express credit card account.

As of July 2025, my account balance was $0.00, and the card had been fully paid off. Because the account had a zero balance and no activity, I did not routinely review the monthly statements during that period.

In early December 2025, I made a purchase at a Macy’s store and charged it to my Macy’s American Express card. A few days later, when I logged in to make a payment, I was surprised and concerned to see that my account showed a $30.00 late fee and a minimum payment due of over $94.00. This immediately raised concern because I knew my account had previously been paid in full and had a zero balance.

Because of this discrepancy, I carefully reviewed my previous statements. During this review, I discovered three unauthorized charges that were made in October 2025, which I did not make and did not authorize.

The fraudulent charges are as follows:

October 12, 2025 – UNIVERSAL ORLANDO WEBSI – $2,596.41

October 17, 2025 – WATERFORD LAKES – $20.87

October 19, 2025 – SEAWORLD/BUSCH GARDENS – $721.49

I want to clearly state that I did not make, authorize, or benefit from any of these transactions.

As soon as I discovered these charges, I immediately reported the fraud to Macy’s/American Express and also filed a report with the Police Department.

Please confirm receipt of this dispute and inform me of the next steps in your investigation. I am willing to cooperate fully and provide any additional information needed.

Thank you for your prompt attention to this serious matter.

Sincerely,
Damaris Rodriguez
5207 Adair Oak Dr
Orlando, FL 32829
407.777.6162
[protected]@gmail.com