SeatGeek
reviews and complaints

Seat Geek sold World Series Tickets to Game 4 yesterday that were not within their control. Som unable to reach the seller and after NUMEROUS CALLS, 3.6 hours later as the Game was starting they advised us of an "error" on the transaction that would make it impossible to fulfill the order.

This was 45 minutes AFTER they said the purchase was confirmed and we'd be getting them in an email in 10-15 minutes.

We received an email at 9:20pm. AFTER the game was over that the Tickets were still "pending".

Really?

Seriously?

If you didn't have the control to sell the tickets on the spot of sale why were you?

We purchased tickets to two separate basketball games in Fort Meyers through SeatGeek. Once we secured the tickets, we also received an email receipt and ultimately the tickets...SeatGeek cancelled our tickets and stated we needed to return the tickets. We had already purchased airline tickets and hotels once we secured the tickets. I can't get anyone from SeatGeek to return my email or phone calls.

On /20/2023 Purchased tickets to an event to be held on 10/21/2023. Received email immediately showing order number. When clicking on view tickets was told the best way to view and use tickets was to download seatgeek app. had some difficulty but did get app downloaded on mobile phone. When opening,, app and clicking on tickets, no tickets were found or purchased. Tried all customer support phone numbers that i could find but none worked. Also tried online support but that failed too. End result was i wasted my money and missed my event. Absolutely no customer support.

SeatGeek sold my tickets and they refuse to pay me.

The baseball tickets were sold August 12. The sale order is #eo09qg. They have send me emails acknowledging they completed the sale.Yet they have not paid the $500.40 they ow me.

I have been in touch with their customer service personnel for a month without any success.

This company is not reliable and should be used

Ticket was purchased through Seat Geek on August 26. The concert is on Sept. 8. My order number is : 6P2-V5EQV5Y. The ticket was $97.00 with $39.36 in additional fees. I have no way to access my ticket from Ticket master and they have told me to contact seat geek. All I want at this point is a refund. I have spent HOURS trying to get this resolved and no one is able to help.

Hello,

I purchased two Metallica tickets destroy experience. The concert was cancelled because the singer got covid. We flew to Arizona from Colorado so we can't come back next week. I just spoke to some one and she informed me that I will not be able to get a refund because it was rescheduled. These tickets were expensive and I do understand the situation with the singer but I want my $ back.

My credit card was used to fraudulantly purchase tickets on SeatGeek. My email associated with this site was also changed without my consent. I am trying to track down the person associated with the new email set up. There is no phone number that will connect me to your customer service to discuss. This is unacceptable. My account has been stolen and I do not want the new account associated with my name! Please block the account associated with [protected]@att.net as this is NOT me.

My 3yr old grandson got a hold of my cell and pressed the purchased button and ended up buying 563.00 worth of tickets. That every penny I had, and now I can't pay my bills and feed my kids. Please help me get my money back. I don’t know what tickets were purchase. If I cannot get a refund for my money I will call the BBB or get legal representative. This is all I have.

I purchased two tickets for a blues traveler and big head Todd in Vail Colorado for July 6, 2023. Seat geek charged me $341.50 for these two tickets. I received an email that claimed to have tickets and I printed out that email and took those tickets to the venue. I was not allowed in because the tickets did not have a barcode. I then went to the box office and when I asked if they had my tickets, they said you must've purchased the tickets from seat geek and we have no information or tickets for anyone who purchases tickets from seat geek. I've been called customer service over and over and over. It was never ever sent tickets with a barcode. I have since been in contact every single day with Siddique requesting a full refund because I never received the ticket. SeatGeek claims to have a guarantee For 120% of the value of the tickets. I can't even get them to acknowledged receipt of my complaints, and I still have not received any refund. This is the most ridiculous situation I have ever encountered… I was unable to attend the event and had my night ruined, and these people have the audacity to claim to be a legitimate business and not return my money. I'm gonna contact the credit card company dispute the charge, because this is out of control. I demand my money be returned, because I never ever received any tickets that could be used at the venue. And I called repeatedly and was told each time that I would receive a call back within a few minutes and not once did anyone from seat geek ever reach out to me . I think that seat geek should be the registered as a source for tickets and that people should be warned that they are nothing but a scam.

Ok was looking too Buy one ticket to the Dallas and Miami football game, I had just two with ticket master so I decided to buy another one for a friend (a Miami fan) But ticket master would not sell just one,so I went too seatgeek for a single ticket I found one that had 4 and said 1-4 so I pushed Quantity and ordered one for $208 1 seat section 333 so when I finished making the payment it charged me for 2 I don't want 2 I ordered 1 and I made sure it said 1 before I placed it I just want the one ticket they over $500 and I only want 1 ticket they make the mistake

I recently made a purchase on SeatGeek for tickets to a noon game on Sunday. I went through Razor Gator to purchase the tickets, and they were electronic tickets. However, I did not receive an email with the tickets for four hours after my purchase. I tried contacting Razor Gator and Seat Geek multiple times through email, phone messages, and Facebook messages. I even left two messages for Seat Geek, but Razor Gator was closed and did not accept phone messages. I emphasized in all ten messages that I needed the tickets emailed to me by 9am in order to print them and make it to the game on time. Unfortunately, out of the ten messages, I only received one response saying that Razor Gator would contact the seller when they open for business at 11am.

Seat Geek emailed me at 10am saying they could not help me because the tickets were purchased through Razor Gator, even though I purchased the tickets on their website. The tickets were finally emailed to me at 10:30am, which was too late for me to get to the game on time. I was extremely disappointed with the poor customer service from both Razor Gator and Seat Geek.

Thankfully, I was able to purchase a different set of tickets from a competitor website. I won't name the competitor, but I will say that they require all electronic tickets to be available for instant download two days in advance of the event to avoid this predicament.

The poor service did not end there. I emailed Razor Gator again and asked for a refund because I did not receive the tickets in time. On Sunday, I received an email response that I would receive a refund. However, on Thursday, I emailed Razor Gator again to see why I had not received a refund yet. I was told that no refund was processed, but this time it would get done. I asked for a receipt or screenshot to prove the refund was processed, but they refused to give me any proof. The only positive thing I can say is that I did eventually receive a refund, albeit 10 days after the event that they could not deliver tickets for.

I also emailed Razor Gator and Seat Geek and asked if I would receive a discount off a future purchase because of this issue, but both emails were ignored. In conclusion, I strongly advise against purchasing from either of these websites due to their exceptionally poor customer service.

I had a pretty bad experience with SeatGeek when I tried to purchase tickets for the CSU v CU football game at Mile High in Denver. I bought the tickets the night before the game and received my order number, but then the waiting began. After a couple of hours, I sent an email to inquire about the delay, but it seemed like tickets were being sold quickly. The next morning, I received a phone call from a customer service representative who told me that there was a credit card and customer verification delay. She said that she would call the seller and someone would get back to me, but I had to wait even longer. Meanwhile, tickets doubled in price online.

The problem with SeatGeek's business model is that I could have purchased other tickets that morning, but if the seller followed through, I would have owned two sets of tickets. I was caught in a bind! I called again a couple of hours later and explained that this was getting ridiculous, but they offered no solutions. They just said that they would call the seller and someone would get back to me. 14 hours later, I became the 2% "non-fulfillment", ticket-less, "need 4" cardboard sign carrying, let down dad on the corner of Colfax!

Finally, I received a response from SeatGeek saying that my order had been cancelled because the tickets were no longer available. They apologized for any inconvenience, but it was too late. I was already disappointed and frustrated.

My advice to others is to stick with reliable and proven outlets, as SeatGeek should be a last-case option. If you do decide to use SeatGeek, here are some suggestions to improve their service:

1) SeatGeek should put a time limit on sellers to release the tickets, allowing the consumer to look at other options in case they pull the tickets. Poor partnership on the seller's side should not be the buyer's responsibility or demise.
2) There should be an option for the buyer to resend the order after a set time, especially within 24 hours of the event.
3) If there is only a "2% non-fulfillment rate", SeatGeek should have a procedure to remedy the buyer's experience and protect the opportunity to salvage the transaction, current, and future.

In terms of a remedy, SeatGeek should secure other tickets on their site as an option other than the canned "let down" letter. They could also offer a "fee-free" opportunity for a future purchase. At the very least, they should institute a time limit to give the buyer fair time to make other arrangements.

Overall, I was disappointed with SeatGeek's service and would not recommend them to others.