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Vivid Seats Complaints & Reviews

VividSeats / u2 tickets

tteammunson on Jun 15, 2018

I purchased a ticket for U2 last night and the venue told me ticket was no good and refused my entry into the show so I had to buy another ticket because when I called vivid sets to see what problem was I was basically on hold for 20 minutes and I couldn't wait any longer because the show...

VividSeats / paid for ticket and could not get them.

Lmjones on Apr 12, 2018

April 11, 2018. Purchased a single ticket for a Celtics game. Bought around 6:15. They sent a link and i went in asap. Said I needed a password so I had to so I hit forgot password and they said they would send a link and did not come. I did this several times and nothing. So then I walk...

VividSeats / unethical ticket scalpers

Linda Paral on Mar 7, 2018

While my daughter and I were perusing for tickets March 1st, 2018 to an upcoming concert 5 months from now in July 2018 - we inadvertently purchased tickets while trying to determine total ticket price for our budget and when the next screen popped up we owed over 400 over what ticket...

Vivid Seats / never received tickets - refuses to issue refund

Alexis Johnston on Dec 18, 2017

I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes - 1 hour. Finally, 1 hour...

Vivid Seats / failure to deliver mlb playoff tickets

pjc3 on Oct 21, 2017

In September I purchased 2 playoff tickets ($597) to attend the Boston Red Sox, Home Game Two, at Fenway Park. Vivid Seats requires payment in full when tickets for an event are ordered on their website. The sale isn't final until the Seller accepts your order confirming your choice of...

Vivid Seats / will not refund while stubhub is

Shawna Murdock on Oct 12, 2017

I bought 2 tickets from Vivid Seats to Route 91 in Vegas this year and after the tragic events of that night, Stub Hub emailed my friend and immediately reimbursed her for her tickets along with a very sentimental note ( she did not even ask for reimbursement). I did an online chat with...

Vivid Seats / ticket agency

Dave Gasper on Oct 12, 2017

I bought resale tickets from Vivid Seats but never got the email on how to retrieve the tickets. The order number I printed receipt then went to their web site logged in with my Order number 16073978. The site said there is no active orders but the phone automated message said the ticket...

VividSeats / They refused to refund

fabio on Oct 4, 2017

I bought several tickets for me and friends for the game and never received them. I started being worried, so I thought that maybe I would call them and they will send the tickets. Contacted them three days before the game, they assured me that there was nothing to worry about and that they...

VividSeats / allison kraus ticket pricing

Julia Klarmann on Sep 18, 2017

I ordered 2 tickets to Allison Kraus concert for Sept. 24. My credit card was charged $287.81. The tickets arrived today and the total for 2 tix was 116.70. What's up with this? Who got the $171.11 difference? I will be contacting the NC attorney general's office. Starting chatting with Vivid...

VividSeats / ripoff beware

Grasso on Aug 14, 2017

Purchased tickets for the wrong date by accident and tried to get vividseats to reissue immediately after the purchase but they refused. Appeals were also denied so we finally decided to go ahead and attend the concert anyway. They refused to send us the tickets at this point or give u...

VividSeats / they cheat with service charge

neer@j on Jul 19, 2017

I purchased 3 tickets for a event for $98.00 each and they changed me 72.09 for service charge and 6.95 for email delivery. They never showed the charges while buying the tickets neither they sent me the information in mail why they charged me extra till I confronted them. That is when I...

VividSeats / service fees excessive

Michael Harradine on Jul 8, 2017

I purchased sporting event tickets from vivid seats today. The service fee amount was $39.39 which would be high but reasonable for 3 tickets at $161, however I was charged $39.39 per ticket. They explained the fees change and can be lower or higher. Beware of the high service fees with this ticket vendor. Do not click purchase and look elsewhere.

VividSeats / Tickets were sold out

Kim on May 16, 2017

Don't buy tickets from this seller, they are good for nothing scammers, I highly recommend to stay away! I bought a ticket from VividSeats and several days later I received a notification that all tickets were already sold out and I received mine by mistake! They promised me a refund but I...

VividSeats / janet jackson tickets

tara nelson-davis on May 3, 2017

My name isTara Nelson-Davis and I purchased 4 tickets . I paid $144 for the first two tickets and $169 for the other two tickets the order numbers are 5610852 and 6965312. The concert was postponed due to her pregnancy and I chose to get a refund. I initially contacted vivid seats and...

VividSeats / Hidden extra fees

Jeremy on Mar 7, 2017

I have purchased a ticket to a game via VividSeats app and had a terrible experience with them. I decided to try this site because their prices were way cheaper than on other websites. After I paid for my order I received a confirmation message and realized that they charged me $50 more than...

VividSeats / Purchased tickets

joeldaves on Feb 20, 2017

Recently I purchased tickets from Vivid Seats for a Pittsburg Pirates Spring Training Game. I found the seats I liked on VIVID'S site, that were listed at $21.00 ea. I provided the required information and credit card number, and at the end of the order to my surprise both tickets cost me...

VividSeats / Don't buy tickets from these scam artists!

Nil on Jun 22, 2016

I have purchased a ticket from and paid $20 for it. Later They charged me again and took extra $100 for who knows what and I can't even get any explanation because they are ignoring my messages! All my attempts to contact VividSeats have failed and it seems like there is no... / The tickets turned to be invalid

Reviewer87750 on Oct 23, 2015

My husband bought two tickets from He got an email with these tickets and downloaded them. But on the day of game, he got another email from the company, and the seller asked to call him, because of the problems with tickets. My husband called the seller and he informed... / No tickets, because the link was fake

tofo on Jul 15, 2015

Avoid the company at all costs. I purchased two tickets for my daughter and her friend for the concert. I immediately received the email with the link, and the seller informed me that I could download the tickets from the next day. I tried to open the link on the next... / they haven't provided information about the tickets

Simmons on Jul 2, 2015

I bought tickets for the concert from the company Their prices were too high, but the services were terrible. I received the email, where the seller stated that I could download these tickets through the website. On the next day, I received another email, where the...