Vivid Seats Customer Service

Vivid Seats LLC

344 N Ogden Avenue 4th Floor
United States - 60607

Customer Support Phone Numbers

1833 228 5143(Customer Service) 1 1
+1 925 206 3066(International) 8 2
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM

Vivid Seats Complaints & Reviews

Vivid Seats / zz top tickets

Sep 20, 2019

i bought 2 tickets for zztop at jones beach theater on august 26 2019 . The event took place on Thursday Sept 19 2019 My order number is2919876 under an email address [protected] I received a comfirming email with instructions on how to access my tickets which i followed the...

Vivid Seats / us open tickets

Aug 22, 2019

I have tried numerous times to obtain my tickets and have had numerous conversation with Vivid Seats staff, still no tickets. I was told to check my spam, junk, etc each time after explaining that I have done so each time I called. My son who is an engineer and is quite versed in the use...

Vivid Seats / tickets

Aug 06, 2019

Ordered tickets at $347. Never got confirmation. Credit card charged. Called was transfreed 5 times, on hold 30 minutes. Original tickets not available. Offered replacement seat at $162. Refused offer, would not pay me for difference in price. Said my e mail was at fault would not reimburse me...

Vivid Seats / tickets purchased

Jul 21, 2019

Vivid SeatsI purchased tickets to go to ICC cup in a specific section for a reason. Once at the game, the tickets that were transferred were not the same. I have images of both the tickets I received and ones I purchased. This was a special gift for my fiance and it ruined the whole experience. I am...

Vivid Seats / houston astros tickets

Jul 01, 2019

I ordered tickets to the Houston Astros on june 28th . The return email said my tickets would be avialable on the 28th, i did receive them so i contacted Vivid seats on the 29th. then i got a notifacation that my tickets were now available. i followed the instructions for receaving my...

Vivid Seats / tickets for chad prather december 15, 2018 invalid scalped tickets

Dec 16, 2018

Vivid SeatsJefferson Theater Chad Prather Beaumont, Texas... Tickets were invalid and was told my 2 $44 tickets were scalped and invalid after paying $88 for two tickets Drove two hours from Houston, Texas. Arrived and when tickets were tried to be scanned they were not able to scan and came up a...

Vivid Seats / received parking pass for the wrong date.

Nov 13, 2018

Vivid SeatsDate of incident November 3, 2018 Order # [protected] Hello, we ordered a parking pass for November 3, and when it was delivered, the pass was for WI football game on Nov. 24, for which we do not have tickets to the game. We were on live chat with LaChelle at 8:52 am on Nov. 3. During that...

Vivid Seats / never received my tickets

Oct 31, 2018

I ordered 2 tickets to a NHL game on October 13, 2018 for a game on November 3, 2018. I have my receipt and conformation email that I did order them. I still do not have my tickets. I contacted vivid seats and was told the tickets were delivered and accepted. I never received any email...

Vivid Seats / I paid for 2 tickets to the 49er and detriot game and got my tickets

Oct 04, 2018

Vivid SeatsI paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Was charged $208.30 order#[protected] to this date I never received my tickets.My wife and I contacted customer service via phone and customer service website. They assured us that we would receive a link for...

Vivid Seats / customer service

Sep 29, 2018

This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service "team." Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom's house and arrive on Friday, September 28th. Vivid...

Vivid Seats / parking pass

Sep 26, 2018

Last Sunday after purchasing tickets from vivid seats (which I had a promo code for that was never applied) I purchased a parking pass that said "lot 99" I did some research and it appeared to be legit however we had to meet a stranger to pick up the tickets and then it was not a lot it...

Vivid Seats / ticket price

Sep 21, 2018

To whom this concerns, I finally was excited to take my disabled boss to see the Eagles..! I purchased the tickets the first hour the tickets went on sale..! Could of chose any source to buy tickets from..! I picked Vivid Seats thinking they were reputable. Well, to my surprise when I...

Vivid Seats / blue man group tickets not received

Sep 03, 2018

i purchased two tickets for my daughter and son in law to go and see the blue man group in las vegas on the 28th September 2017 and paid via pay pal with the transaction id being 16728794kh659260v. The seller information was [protected]. We paid 270.97 and have heard NOTHING back. I have...

Vivid Seats / purchase of tickets..

Sep 03, 2018

Vivid SeatsTicket order [protected] purchased on Aug 31st was never transferred to me. My purchase was a 4:00 Sept 1st baseball NYY vs Det in NY. I live in NJ was supposed to receive xfer email within 24hrs. I call Vivid 3x on Sat. Did not get xfer email till 3:24pm on Sat. Could not attend game and...

VividSeats / u2 tickets

Jun 15, 2018

I purchased a ticket for U2 last night and the venue told me ticket was no good and refused my entry into the show so I had to buy another ticket because when I called vivid sets to see what problem was I was basically on hold for 20 minutes and I couldn't wait any longer because the show...

VividSeats / paid for ticket and could not get them.

Apr 12, 2018

April 11, 2018. Purchased a single ticket for a Celtics game. Bought around 6:15. They sent a link and i went in asap. Said I needed a password so I had to so I hit forgot password and they said they would send a link and did not come. I did this several times and nothing. So then I walk...

VividSeats / unethical ticket scalpers

Mar 07, 2018

While my daughter and I were perusing for tickets March 1st, 2018 to an upcoming concert 5 months from now in July 2018 - we inadvertently purchased tickets while trying to determine total ticket price for our budget and when the next screen popped up we owed over 400 over what ticket...

Vivid Seats / never received tickets - refuses to issue refund

Dec 18, 2017

I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes - 1 hour. Finally, 1 hour...

Vivid Seats / failure to deliver mlb playoff tickets

Oct 21, 2017

In September I purchased 2 playoff tickets ($597) to attend the Boston Red Sox, Home Game Two, at Fenway Park. Vivid Seats requires payment in full when tickets for an event are ordered on their website. The sale isn't final until the Seller accepts your order confirming your choice of...

Vivid Seats / will not refund while stubhub is

Oct 12, 2017

Vivid SeatsI bought 2 tickets from Vivid Seats to Route 91 in Vegas this year and after the tragic events of that night, Stub Hub emailed my friend and immediately reimbursed her for her tickets along with a very sentimental note ( she did not even ask for reimbursement). I did an online chat with...

Vivid Seats / ticket agency

Oct 12, 2017

I bought resale tickets from Vivid Seats but never got the email on how to retrieve the tickets. The order number I printed receipt then went to their web site logged in with my Order number [protected]. The site said there is no active orders but the phone automated message said the ticket...

VividSeats / They refused to refund

Oct 04, 2017

I bought several tickets for me and friends for the game and never received them. I started being worried, so I thought that maybe I would call them and they will send the tickets. Contacted them three days before the game, they assured me that there was nothing to worry about and that they...

VividSeats / allison kraus ticket pricing

Sep 18, 2017

I ordered 2 tickets to Allison Kraus concert for Sept. 24. My credit card was charged $287.81. The tickets arrived today and the total for 2 tix was 116.70. What's up with this? Who got the $171.11 difference? I will be contacting the NC attorney general's office. Starting chatting with Vivid...

VividSeats / ripoff beware

Aug 14, 2017

Purchased tickets for the wrong date by accident and tried to get vividseats to reissue immediately after the purchase but they refused. Appeals were also denied so we finally decided to go ahead and attend the concert anyway. They refused to send us the tickets at this point or give u...

VividSeats / they cheat with service charge

Jul 19, 2017

I purchased 3 tickets for a event for $98.00 each and they changed me 72.09 for service charge and 6.95 for email delivery. They never showed the charges while buying the tickets neither they sent me the information in mail why they charged me extra till I confronted them. That is when I...

VividSeats / service fees excessive

Jul 08, 2017

I purchased sporting event tickets from vivid seats today. The service fee amount was $39.39 which would be high but reasonable for 3 tickets at $161, however I was charged $39.39 per ticket. They explained the fees change and can be lower or higher. Beware of the high service fees with this ticket vendor. Do not click purchase and look elsewhere.

VividSeats / Tickets were sold out

May 16, 2017

Don't buy tickets from this seller, they are good for nothing scammers, I highly recommend to stay away! I bought a ticket from VividSeats and several days later I received a notification that all tickets were already sold out and I received mine by mistake! They promised me a refund but I...

VividSeats / janet jackson tickets

May 03, 2017

My name isTara Nelson-Davis and I purchased 4 tickets . I paid $144 for the first two tickets and $169 for the other two tickets the order numbers are 5610852 and 6965312. The concert was postponed due to her pregnancy and I chose to get a refund. I initially contacted vivid seats and...

VividSeats / Hidden extra fees

Mar 07, 2017

I have purchased a ticket to a game via VividSeats app and had a terrible experience with them. I decided to try this site because their prices were way cheaper than on other websites. After I paid for my order I received a confirmation message and realized that they charged me $50 more than...

VividSeats / Purchased tickets

Feb 20, 2017

Recently I purchased tickets from Vivid Seats for a Pittsburg Pirates Spring Training Game. I found the seats I liked on VIVID'S site, that were listed at $21.00 ea. I provided the required information and credit card number, and at the end of the order to my surprise both tickets cost me...

VividSeats / Don't buy tickets from these scam artists!

Jun 22, 2016

I have purchased a ticket from and paid $20 for it. Later They charged me again and took extra $100 for who knows what and I can't even get any explanation because they are ignoring my messages! All my attempts to contact VividSeats have failed and it seems like there is no... / The tickets turned to be invalid

Oct 23, 2015

My husband bought two tickets from He got an email with these tickets and downloaded them. But on the day of game, he got another email from the company, and the seller asked to call him, because of the problems with tickets. My husband called the seller and he informed... / No tickets, because the link was fake

Jul 15, 2015

Avoid the company at all costs. I purchased two tickets for my daughter and her friend for the concert. I immediately received the email with the link, and the seller informed me that I could download the tickets from the next day. I tried to open the link on the next... / they haven't provided information about the tickets

Jul 02, 2015

I bought tickets for the concert from the company Their prices were too high, but the services were terrible. I received the email, where the seller stated that I could download these tickets through the website. On the next day, I received another email, where the... / The prices are too high and no guarantee that you will get money back

Jun 25, 2015

I bought tickets for Taylor Swift concert for my daughters from the website I basically overpaid for these tickets and the delivery wasn’t for free. 3 days left until the concert, but I still didn’t get the tickets. I believed to these guys and thought that...

Vivid Seats Ltd. / Job scam, stay away


I have never purchased tickets through VividSeats. However, I was "hired" by the company to act as "Customer Service Representative." I worked one day at the job, and was praised repeatedly for my enthusiasm and progress. I was asked to return the next day with my bank account information...

Vivid Seats Ltd / Never use vivid


I purchased 2 tickets from Vivid for concerts, I was over charged by 40% for no reason. I checked the seats price after I already bought the tickets at Ticket master; they were cheaper by 40 %( for the same seats). Also the concert was canceled, they never notified me. When I...

Vivid Seats Ltd. / They sell your tickets but don't pay you


Vivid Seats Ltd sold a pair of tickets for me, the buyer is: J. M.C. the tickets are for a concert with Toby Keith on August 6, 2010 at Shoreline Amphitheater in California. The price was $160.00, less the commission of 10% I am owed $144.00. There website say's, "Once the buyer ha...