SeatGeek
Reviews and Complaints

Two tickets were sold by SeatGeek for the game between the Orioles-Yankees on July 14, 2024. Confirmation was sent to me in an email. After logging in several times and receiving codes to complete the transaction for payment, all of the codes were determined to be invalid. The tickets were sold for $51.00 a piece. How do I receive payment for the two tickets? Please advise.

Summary of Events
10/31/2023 – 9am
- Ordered Blake Shelton tickets from Seat Geeks
- ORDER # 6P2-8QZ8V5M
- Section E Row 20
- 1123.84 total charged to Affirm / 1259.43 with finance
10/31/2023 – 10am
- Exchanged Section E Row 20 tickets for Section 114 Row Y
- Order # 6P2-7QZNMGR
- Paid SeatGeeks 0 – credit applied for exchange (914.64)
10/31/2023 – 3pm
- Order # 20-50315/ARZ
- Exchanged Row Y for Section 114 Row H
- Paid SeatGeek 0 – credit applied for exchange (792.68)
10/31/2023 – 3:30pm
- Found better tickets on TicketMaster directly
- Purchased final tickets: Order # 43-13725/ARZ
- Total 654.60, Paid by Paypal
- Total credit on SeatGeeks now 1123.84
o Because Blake Shelton ultimately paid by PayPal at 654.60
o Past three transactions all returned to SeatGeeks Swaps
11/6/2023 – 10:38am
- Purchased Billy Joel Stevie Nicks with Credit on Seat Geeks
o 6P2-KYNY8PP
- Advised by “The” at Seat Geeks that all I needed to do was ensure that I was logged in
- Actually charged 1080.40 to Affirm / 1119.81 with finance
11/9/2023 – 1:40pm
- Contacted customer service, Kevin advised the promo code already applied to Blake
- Chat ended
11/9/2023 – 2:01pm
- Re-connected with Fidel
- Argued that I caused the problem because I did not apply promo code
- Argued back that my instructions told me nothing about a code
- Complained to Seat Geek
11/16/2023
- Responded to my claim
- Applied $10 promo
12/4/2023
- Contacted Kim at customer service
- Begged for help
- Told I could not refund or exchange
12/5/2023
- Asked someone to call
- Kelly responded
- Provided phone number and “anytime”
- Did not call
Ultimately lost 909.43 on Billy Joel / Stevie Nicks (sold on Facebook for 350 total)
Now have 1123.84 Credit on SeatGeeks
Want my full refund of 1123.84 of credit never given

 

Detail of Events
On Tuesday, October 31st, 2023, I purchased tickets to Blake Shelton (Order # 6P2-8QZ8V5M), totaling $1123.84. I used the code “NEON24,” as it stated in my email from Blake Shelton’s alert system (see Gmail- Tickets go on sale soon! (Blake Shelton)).
Shortly after, I found better tickets and “swapped” my order # 6P2-8QZ8V5M for order # 6P2-7QZNMGR (totaling 914.64). Because these were “swapped,” Seat Geeks did not charge me, as they used credit from my original transaction.
Again, shortly after, I found better tickets on SeatGeek (outsourced through TicketMaster). I then “swapped” my order # 6P2-8QZ8V5M for order # 6P2-7QZNMGR (totaling 792.68). Because these were “swapped,” Seat Geeks did not charge me, as they used credit from my original transaction.
Finally, shortly after, I found better tickets directly through TicketMaster. I returned my tickets for order # 6P2-8QZ8V5M to SeatGeeks. This left me with a full credit of $1123.84 on my SeatGeeks account.
In my conversation with SeatGeeks customer service representative, “The,” on 11/6/23, I was specifically told, “You should be all set to go, and I’ve already applied your $1123 Promo Code to your SeatGeek account. When you want to use it, just make sure you’re logged in to SeatGeek with [protected]@gmail.com and browse away!
Directly following this chat with “The,” I purchased tickets to Billy Joel and Stevie Nicks. I was indeed logged into my account, [protected]@gmail.com, and upon check-out, there was NOT a promo code available (as, occasionally, there may be a button to click to apply credit). Due to my conversation with “The,” this was not a concern to me because I was assured all I needed to do is log-in in order for the code to be applied from my account.
When the code was not applied and my Affirm loan was charged 1080.40, I immediately reached-out to SeatGeeks customer support. I was connected to “Fidel,” who only told me that because I did not apply the code, the credit did not apply. I told Fidel about my conversation with “The,” and that I never received any type of code to copy/paste, and Fidel insisted that the “no refund” policy was applicable and I, therefore, could not return my tickets.
In the days leading up to the Billy Joel / Stevie Nicks concert, I contact SeatGeeks customer support chatroom four separate times, desperate to receive help and a clear exception of their policy because it is in no way my fault that the credit on my account did not apply. Not one of the representatives was willing to make an exception. They repeatedly told me that my only option was to sell the tickets through SeatGeek/Ticketmaster.
Due to this situation, and the fact that the tickets did not successfully sell on SeatGeeks/Ticketmaster, I have lost $909.43 on Billy Joel / Stevie Nicks (as I sold on Facebook for 350 total). I now have 1123.84 in credit on SeatGeeks that should be refunded to me. I want my full refund of 1123.84 of credit promised but never given.

We purchased tickets to a concert in an Executive Suite. When the seller attempted to send the tickets through, he included tickets to the Suite and tickets to seats within the stadium. Thinking this was an error, I declined the seats and accepted the Suite tickets. The day before the show I realized that the Suite passes did not allow entrance to the venue, and in order to enter the venue we would be required to have separate seats. I immediately contacted SeatGeek and explained the situation through chat. I was told that they would contact the seller and ask to have the seat tickets resent. Fast forward to the day of the show and we still had not received the tickets. I tried numerous times to speak to SeatGeek, but was unable to reach anyone through their Chat function. We were forced to pay for separate tickets in cash just to enter the venue. On top of all of this, once we entered the venue and got to our Suite, we realized that there was no view of the stage due to lighting rigs that were built! At no point were we notified that there was “limited view” or anything of the sort. I have gone back and forth with SeatGeek for months, but today still have no resolution.

I had a problem with SeatGeek and I need a resolution. I don't want to have to talk to my lawyer and take this further. I just want my refund.

The tickets were accidently bought for the wrong date. Immediately as we noticed the mistake we tried to cancel and called them and emailed them and we could not get a hold of anyone. The concert had started an hour before the accident. They say the person emailed the tickets, but we did not accept any ticket or see any tickets. I tried talking to a supervisor and no one wanted to help. It is very irresponsible to let people sell their tickets an hour after the even starts, then have no one to answer calls or messages until later, offer no refund and worst of all not accept their mistakes. I don't think its fair I paid that much when I did everything in my power to fix this asap and I did not even get to go to the concert. I really need a refund. I used seat geek for years and a few weeks ago I had a similar situation but thankfully the event was the next day. I did not receive tickets even though they said they were sent and for that other event they had to text me instead. Please I need someone to help me and contact me.

I bought 2 tickets for almost a thousand dollars for the Ed Sheeran concer in Las Vegas for the September show. For whatever reason, they had to postpone the show 15 minutes before show time. They postponed it for October 28. My wife and I could not attend. I attempted multiple times to contact SeatGeek to get a refund or a credit for another show or venue. I was told I had to wait to see if the Es Sheeran venue OKd a refund. I reached out multiple times and was continuously told I had to wait til after the concert. Well the concert passes, and I send an email to customer service because the only number I found for SeatGeek doesn’t even work. I received an email response saying that because I wait til after the concert and it shows my tickets were sent to me so they can’t give me a refund. Great customer service guys. I will never purchase tickets from these people again. They take advantage and they only communicate via email. I prefer to speak to a human on the phone.

I will never do business with this company again.

Seat Geek sold World Series Tickets to Game 4 yesterday that were not within their control. Som unable to reach the seller and after NUMEROUS CALLS, 3.6 hours later as the Game was starting they advised us of an "error" on the transaction that would make it impossible to fulfill the order.

This was 45 minutes AFTER they said the purchase was confirmed and we'd be getting them in an email in 10-15 minutes.

We received an email at 9:20pm. AFTER the game was over that the Tickets were still "pending".

Really?

Seriously?

If you didn't have the control to sell the tickets on the spot of sale why were you?

We purchased tickets to two separate basketball games in Fort Meyers through SeatGeek. Once we secured the tickets, we also received an email receipt and ultimately the tickets...SeatGeek cancelled our tickets and stated we needed to return the tickets. We had already purchased airline tickets and hotels once we secured the tickets. I can't get anyone from SeatGeek to return my email or phone calls.

On /20/2023 Purchased tickets to an event to be held on 10/21/2023. Received email immediately showing order number. When clicking on view tickets was told the best way to view and use tickets was to download seatgeek app. had some difficulty but did get app downloaded on mobile phone. When opening,, app and clicking on tickets, no tickets were found or purchased. Tried all customer support phone numbers that i could find but none worked. Also tried online support but that failed too. End result was i wasted my money and missed my event. Absolutely no customer support.

On Oct 17,2022, I purchased tickets for Phillies/Padres NLCS game 7 (10/25/22) and the event was canceled. So, I was given the credit of my original $1854.68 that I spent, plus Seat Geek added 40% bonus making it $2597, in which I had one year to use... deadline being today Oct 25, 2023. On Oct. 24, 2023 I bought World Series tickets for the Rangers v Phillies, but the tickets were also canceled because the Phillies lost game 7 of the NLCS last night.

I want to make another ticket purchase today, but I don't see my $2597 credit on my account anywhere. So today is the deadline to purchase tickets for any event, but I lost my credit... I feel I should at the very least have my original $1854 credit back plus the additional extra $571 I spent yesterday for the World Series tickets- that were canceled last night.

So I should still have over $3168 to spend today, but again, the credit is wiped off my account. Seatgeek does not have customer service phone numbers. I did email them at [protected]@seatgeek.com and received an automated response telling me to read the frequently asked questions...which does no good in this case.

Please help, thank you.

Joseph Camello

[protected]@yahoo.com

[protected]

I purchased tickets to the Maui Invitational Basketball Tournament on May 17, 2023 through Seat Geek for a total purchase price of $3090. When the Maui wildfires devastated the Lahaina area in August, 2023 I cancelled my trip to Hawaii. The tournament was eventually shifted to an arena in Honolulu and Seat Geek deemed this was not a cancellation and therefore not eligible for a refund. They advised me to re-sell my tickets on their site but I have found that I can't really do that until I have the tickets in my possession. These are mobile tickets and usually won't be delivered until a day or so before the tournament begins so re-selling is not really an option. In addition, the original venue in Lahaina was a small 2,400 seat venue whereas the new site in Honolulu seats 10,000, rendering the value of my seats/tickets greatly diminished, even were I to be able to sell my tickets. My last communication with Seat Geek, via Chat, resulted in them recommending trying to re-sell the tickets on another site, such as Stub Hub, but Stub Hub has similar restrictions about selling tickets which are not physically in your possession even though they are confirmed. Also, the re-assigned seat locations are required for listing for resale but are not yet available to me until the tickets are actually delivered. I find it disgraceful that Seat Geek would hide behind unfair policy and procedure in the face of this tragic natural disaster in Maui rather than instituting a fair outcome.

I was buying broadway tickets for Hadestown and got forwarded to the seatgeek page to buy the tickets. There, I bought the tickets, but I forgot to take a note about my password. When I was trying to log in later, either by email login or by the "forgot password" option, I did not receive an email while I previously had received the account activation email from Seatgeek, and afterwards another one which informed me about changes in the terms of service. This shows that my email address was correct. And indeed, when I tried create a new account with the same email address, it said that this address was already taken. It claimed to have sent me an email about this to the address which I never received.

So I wanted to contact customer support to help me to retrieve my account. On their homepage, there was a number of help articles. I browsed superficially through the articles without finding a solution, but not assuming that my particular problem with the non-received email would be discussed there. I wanted to call them instead. Now they said that I have to log in for personalized support, the first absurdity with my problem. To circumvent this barrier, I created a new account with a different email address. Then I was able to log in. However, upon more careful reading how to contact them, I found out that it is in the Ticket section in the details of my tickets. Now of course my tickets are in a different account, so there is no details of any ticket in the new account. I do not consider it appropriate to buy another ticket to get a contact info... and anyway, will they answer questions about a different ticket in a different account then?

So I tried the phone number listed on this webpage. Indeed, they still have this phone number, but they do no longer answer questions on it... claiming that it has moved. They also referred me to their help process, which did not help me already before.

On Aug. 22, 2023, I attempted to purchase two orchestra level seats for Les Miserable in Spokane, WA. The tickets were put in the cart and accepted by me. However, the confirmation showed two balcony seats at the higher orchestra price.

Attempted contact with the company without success. Went on to pursue remedy through the credit card company. Initially, credit card company posted a credit, but I could not provide evidence the tickets had been switched – hard to do when you don’t own the site. SeatGeek showed I’d accepted the terms of service and THE tickets – no mention of the switch in seats. Given that the credit card company sent me back to the company to discuss.

Called number provided by credit card company on 26 Sep 23. Seatgeek company rep offered no options except to resell the tickets on their platform with a price nearly half that of the purchase and a 10 percent bonus for the company.

Fraudulent behavior and price gouging are words that come to mind in enduring this process.

SeatGeek sold my tickets and they refuse to pay me.

The baseball tickets were sold August 12. The sale order is #eo09qg. They have send me emails acknowledging they completed the sale.Yet they have not paid the $500.40 they ow me.

I have been in touch with their customer service personnel for a month without any success.

This company is not reliable and should be used

Ticket was purchased through Seat Geek on August 26. The concert is on Sept. 8. My order number is : 6P2-V5EQV5Y. The ticket was $97.00 with $39.36 in additional fees. I have no way to access my ticket from Ticket master and they have told me to contact seat geek. All I want at this point is a refund. I have spent HOURS trying to get this resolved and no one is able to help.

Hello,

I purchased two Metallica tickets destroy experience. The concert was cancelled because the singer got covid. We flew to Arizona from Colorado so we can't come back next week. I just spoke to some one and she informed me that I will not be able to get a refund because it was rescheduled. These tickets were expensive and I do understand the situation with the singer but I want my $ back.

My credit card was used to fraudulantly purchase tickets on SeatGeek. My email associated with this site was also changed without my consent. I am trying to track down the person associated with the new email set up. There is no phone number that will connect me to your customer service to discuss. This is unacceptable. My account has been stolen and I do not want the new account associated with my name! Please block the account associated with [protected]@att.net as this is NOT me.

My 3yr old grandson got a hold of my cell and pressed the purchased button and ended up buying 563.00 worth of tickets. That every penny I had, and now I can't pay my bills and feed my kids. Please help me get my money back. I don’t know what tickets were purchase. If I cannot get a refund for my money I will call the BBB or get legal representative. This is all I have.

I purchased two tickets for a blues traveler and big head Todd in Vail Colorado for July 6, 2023. Seat geek charged me $341.50 for these two tickets. I received an email that claimed to have tickets and I printed out that email and took those tickets to the venue. I was not allowed in because the tickets did not have a barcode. I then went to the box office and when I asked if they had my tickets, they said you must've purchased the tickets from seat geek and we have no information or tickets for anyone who purchases tickets from seat geek. I've been called customer service over and over and over. It was never ever sent tickets with a barcode. I have since been in contact every single day with Siddique requesting a full refund because I never received the ticket. SeatGeek claims to have a guarantee For 120% of the value of the tickets. I can't even get them to acknowledged receipt of my complaints, and I still have not received any refund. This is the most ridiculous situation I have ever encountered… I was unable to attend the event and had my night ruined, and these people have the audacity to claim to be a legitimate business and not return my money. I'm gonna contact the credit card company dispute the charge, because this is out of control. I demand my money be returned, because I never ever received any tickets that could be used at the venue. And I called repeatedly and was told each time that I would receive a call back within a few minutes and not once did anyone from seat geek ever reach out to me . I think that seat geek should be the registered as a source for tickets and that people should be warned that they are nothing but a scam.

Ok was looking too Buy one ticket to the Dallas and Miami football game, I had just two with ticket master so I decided to buy another one for a friend (a Miami fan) But ticket master would not sell just one,so I went too seatgeek for a single ticket I found one that had 4 and said 1-4 so I pushed Quantity and ordered one for $208 1 seat section 333 so when I finished making the payment it charged me for 2 I don't want 2 I ordered 1 and I made sure it said 1 before I placed it I just want the one ticket they over $500 and I only want 1 ticket they make the mistake

I recently bought 5 tickets from SeatGeek for a 49er football game. I was so excited to attend my first game with my friends. However, my experience turned out to be a complete disaster. Three of the tickets were from FanXchange and the other two were from TicketCity. The night before the game, I rented a car and drove down to San Diego. I also rented a hotel room and waited eagerly for the game day.

On the day of the game, my friends and I arrived early at the venue. However, when we tried to scan the tickets, two of the seats from FanXchange showed up as invalid. The same thing happened with the other two tickets purchased from TicketCity. We tried scanning both the paper copies and the digital ones, but we kept getting the same red, invalid message.

I contacted SeatGeek to report the issue, but their response was terrible. They told me that the venue had sent them a scan report, which showed that only one ticket had been scanned in, not the others. They blamed me for the issue, even though the venue told me that they did not deal with SeatGeek at all. It was clear that someone was lying.

In the next email, SeatGeek contradicted themselves. They said that they could see that two seats had been rejected, even though they had previously said that only one ticket had been scanned in. They also asked me if I had taken a picture of the people sitting in my original seats. This was very frustrating, and I asked to be contacted by a manager, but they ignored my request.

Overall, I was very disappointed with SeatGeek's unprofessional behavior. I am an unhappy and unsatisfied customer who will never use their services again. I would rather pay extra and go through StubHub next time.