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1.1 10 Reviews 79 Complaints
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SeatGeek Complaints 79

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8:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SeatGeek Concert refund

I purchased tickets to a concert that was cancelled due to COVID. I received an email from SeatGeek stating a "Credit"refund was issued on my account. I do not want a CREDIT refund and have asked for a FULL MONEY refund.

I have made every possible attempt to contact Seat Geek directly via email with no return acknowledgement.
The company has removed all contact numbers from their site. The Chat is NO LONGER available and When sending email, the message says someone will get back to you within 72 hrs, Which HAS NOT occurred.

I have been unable to resolve this request for which I have a right as a consumer to be completely refunded very $$$ and not CREDIT.

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sunsetkerry
, US
Apr 07, 2021 2:45 pm EDT

I agree. I'm having difficulties right now getting a refund for Santana. It was supposed to be last year in June. It was "rescheduled" to June 2021 (same day) but at a different venue. SeatGeek is claiming it's not canceled, it was rescheduled. I have received no communication from them after my repeated requests for a refund. I will never use SeatGeek again.

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7:23 pm EDT

SeatGeek Refusing a refund for concert tickets

On 10/25/2019 I purchased concert tickets through seatgeek for elton john for 06/27/2020. I received confirmation with ticketmaster. Ticketmaster informed me that the concert was being postponed and I could receive a refund. When I contacted ticketmaster to get the refund, they said I had to request it through the company I purchased the tickets with, seatgeek. I called seatgeek who informed me that refunds were not available until the concert was cancelled. I told them ticketmaster informed me that the venue was already allowing refunds. They proceeded to tell me their company policy didn't allow refunds, or that it wasn't even within their power, because they did not actually possess my tickets. They were just the selling website for a seperate broker who they couldn't tell me who it was. They said it would be up to them if I ever received a refund. They could not give me any guarantee when or if I would know if a refund was ever available, only they would try their best. I even pointed out to them where their policy stated I was entitled to a refund and they just said I was wrong.

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10:24 pm EDT

SeatGeek Refund

I purchase BTS tickets on 01/21/2020 for the concert they were having in April 25th. I never receive the tickets and due to COVID-19 all events are cancel. I reach out to SeatGeek for a refund and I was told that they can't refund my money because the concert is postpone and not cancel. I order 3 tickets, my order # 6P2-JMKZDZY
Total Payment : $1, 375.50 USD
As is right know, I don't have any tickets and no refund. Complain was filled with BBB, because is so wrong to not issue a refund. If I had the tickets, I would probably at some point would be able to sell it. It is wrong to take my money and not provide neither. Refund my money!

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5:17 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a parking ticket to the Packers vs. Bears Game on 12/15/19 from SeatGeek.com. They did not provide me this ticket since there was no way to retrieve the tickets with the instructions provided. They have also refused to issue a refund for it. The first instructions we got at 8:03 AM on 12/14 were: "Easy pick up by Lambeau Field on game day from...

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6:51 pm EDT

SeatGeek tickets saea

We made a mistake purchasing tickets in MI instead of NYC, honest mistake, I asked for a refund to give me time to look at the tix I wanted in NYC...had to wait...to be told that I would get e refund only if I purchased tickets from the again for the right show...scammers! First time and last time, I buy about 15-20 shows a year, I guess I'll stick to stub hub, I'll make sure to spread the word about your disgusting practices!

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10:52 am EDT

SeatGeek dishonest practices - ticket order not honored

I purchased tickets to a New York Mets game on 9/29/2018. At the time I made the purchase, the ticket prices were rapidly rising because of a recent announcement of a player's retirement. I caught 3 tickets that had previously been around $6 at $53 each - a steep but reasonable price given the once-in-a-lifetime significance of the game.

The day after my purchase, I received a call explaining that they would not be able to fulfill my order and that I would be refunded. They explained that if I wanted tickets, I could pay the current price of over $200 per ticket. They claimed that the tickets I ordered were not available. There were tickets just like mine still available on the marketplace, but they wouldn't offer to fulfill my order with different tickets given the rise in prices.

SeatGeek should fulfill the order and provide tickets to people when they make a sale. I know for sure that if I bought tickets from them and the prices went down, they wouldn't offer me a refund just because I had buyer's remorse, so why do they get to cancel my order just because prices went up after I paid? It's dishonest and unethical, and I do not recommend anyone do business with SeatGeek.

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9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SeatGeek my seatgeek tickets got rejected! you charged me!! I missed the entire concert!!!

I bought 2 tickets from you thursday night for the friday night chris stapleton / eagles show in houston at minute made park. I did not print because your app said... "save a tree and go electronic etc..." when I got to the venue with my friend, (I drove from austin and she flew in from dallas, the bar code got rejected with a big red x! They told me this happens and to run across the street to the hotel and have them print the tickets that were also in pdf form. So, I ran a block down the street waited in line, printed tickets, ran back to the venue waited in line and my paper tickets got rejected again! My friend and I missed the entire show! I was deviated. I went to my bank of america app and checked to be sure nothing went wrong with payment, and no, seat geek had charged me $1000 $500 per ticket! I have no words for what happened! I have photos of the man scanning the paper tickets, photos of the big red x, photo of his badge, all of it, completely all documented!

Pearl wilson, computer technician's assistant
Which bank of america product do you have?
You
Read the text pearl

Pearl wilson, computer technician's assistant
What have you tried so far with your bank of america software?
You
What in the hell are you talking about?

Pearl wilson, computer technician's assistant
The software technician will be able to walk you through that. Anything else you want the software expert to know before I connect you?
Ve from austin and she flew in from dallas, the bar code got rejected with a big red x! They told me this happens and to run across the street to the hotel and have them print the tickets that were also in pdf form. So, I ran a block down the street waited in line, printed tickets, ran back to the venue waited in line and my paper tickets got rejected again! My friend and I missed the entire show! I was deviated. I went to my bank of america app and checked to be sure nothing went wrong with payment, and no, seat geek had charged me $1000 $500 per ticket! I have no words for what happened! I have photos of the man scanning the paper tickets, photos of the big red x, photo of his badge, all of it, completely all documented!

What now, how can I send you the proof of photos, whatever, i'm absolutely devastated to have had this happen!

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1:06 am EST

SeatGeek unacceptable sales practices

I had purchased tickets to a minor league baseball game in Florida. After receiving an email confirmation with a link to finalize the sale i decided not to purchase the tickets, and clinked the link which declined the purchase of the tickets. After reviewing my credit card i saw that fhe sale didn't drop off as i expected but instead went though as an approved purchase. So I contacted Seat geeks customer service email. I told them i decided to decline the sale as i no longer wished to attend. Their response was, " I could not get a refund, and that they have an all sales are final policy". I found that unacceptable especially if they have an option to decline the ticket sale! Now, not only dod I not attend the baseball game, but i was also charged to my credit card of almost $500.00. I saw on a another bulletin where it was mentioned that the tickets are released back to the seller/owner of the tickets and are back up for sale to be resold! If that is the case, then this is a highly unacceptable business practice and something should be done or regulated not to allow the multiple sales of 1 set of tickets. If there is a final sale no refund policy, then why do they have an option to decline the ticket sale?

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2:42 pm EDT

SeatGeek cowboys v. packers tickets

On Sunday 10/8/2017 I purchased a ticket through seat geek for the Cowboys v. Packers game. It was for standing room only and cost $98. My order number is 6P2-JJ5YVD. I never had access to my tickets after trying for 30 plus minutes to access them. Eventually after the game had already started I decided to buy a ticket at the gate, which was way more expensive.

I would like to get a refund of receive credit to buy a ticket for another event.

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K
6:57 am EDT

SeatGeek I wonder how they still exist treating people that way

I honestly think my problem was nothing special to resolve it fast. Many people make mistakes when filling up online forms and there's nothing terrible about it. But SeatGeek team knows how to ruin your good mood and bring you to the worst condition.
I misspelled my name. Noticed it right after I got the tix. Immediately called them apologizing for bringing inconvenience by such a small case. But the only thing they said was that there was nothing they could do, it was too late.
Too late? I called 3 minutes after booking. How come you have no options?

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K
3:48 am EDT

SeatGeek untrustworthy service

If you deal with this company, you will just waste your time and money and get absolutely nothing but a headache. I can guarantee that.
They advertise non-existent tickets and people buy them. It is nothing but a scam.
You should believe what they post and prices they set up for you to buy the tickets. It's tricky and you will only spend money on nothing.
The only thing I can advise is to buy from official places and don't trust suspicious websites with low prices.
Stay away and save your money

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11:25 pm EDT

SeatGeek tickets

Tried five times to buy available seats that they chose not to make available after trying five times to buy different seats five times then I found seats and bought them and they sent me an email while taking my money I'm on a budget I don't have extra cash to spend to rebuy tickets...so these conch make [censor]ing money on interest by holding my cash for providing no product there done it is lawsuit time they've screwed me in the past this is the last time

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8:49 am EDT

SeatGeek horrendous!

Ordered my ticket three months in advance and recently in got cancelled! I got a notification from Seatgeek where it was said that my tickets was cancelled and that I will be given a full refund.
I tried to reach them to ask what happened. I was very disappointed because I really wanted to see the show. Unfortunately is was already too late to order from another site because all tickets were already sold out. There was only two day till the show. Because of Seatgeek I wasn't able to see the show. I will not use their service again.

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3:04 am EST

SeatGeek this company is completely ridiculous!

I bought a ticket via Seatgeek and after I paid I did not receive any confirmations! I tried to contact them many times but they ignored me and never replied. I tried all the possible ways to reach someone but everything was useless. I gave up and simply forgot that even happened.
Two months later which is now I received a refund! I checked my mail several times and there was nothing from Seatgeek. At least they could inform me via email that my order was cancelled. I'm happy I received a refund, never expected that to happen. But this company is completely ridiculous! Better stay away!

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7:30 am EST

SeatGeek cancelled

Purchased two tickets via Seatgeek website and later received a message stating my order was cancelled because there was an error on their site and that there were actually no tickets left. I contacted their customer service right away and they said that they will issue a refund any time soon. I waited patiently and every time I contacted them they gave me nothing but empty promises, I'm still trying to get my money back. Do not deal with this service, they will scam you!

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9:31 am EST

SeatGeek invalid tickets.

I purchased two tickets from SeatGeek at the beginning of January. I wanted to make a surprise for my little sister. When we arrived to the concert it appeared that our tickets did not work. I spent over $150 and tickets they sold me were invalid! We were directed to Guest services and they could do nothing for us since Seat Geek is a 3rd party. I tried to contact SeatGeek customer service, but there was no response. I am very disappointed! I was no make a surprise for my sister's special day and these guys ruined everything! If you want to buy a ticket then never go use a website that does not deal with the venue directly. I feel robbed!

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11:38 am EST

SeatGeek seller ignores me and impossible to get money back

Don’t buy tickets from the website www.seatgeek.com. I placed order on September, 30, but after that moment I haven’t received or heard anything from the company. Total scam, so be careful and better don’t buy from them. I lost money, no order and have no idea how to return money from this horrible seller. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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9:22 am EDT

SeatGeek they cancelled order and I have no idea why

I bought 3 tickets for the game from the website www.seatgeek.com. After I paid for the tickets, I haven’t received any info about my order. I tried to call them and sent emails, but nothing. No one replied. After that they cancelled my order and no one explained why. I waited for the refund, but they provided nothing. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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MkStItCh
West Seneca, US
Jun 29, 2014 2:35 pm EDT

If you paid with a credit card and have the email showing the cancelled order just go to your bank and they can dispute the charge for you.
Good Luck

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G
7:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SeatGeek great idea, poor execution

Great idea, poor execution. Basically a kayak.com for tickets in the secondary market. Unfortunately it doesn't really work - I tried to search for Book of Morman tickets and the search engine only showed 3 dates for the next month, whereas a quick check with stubhub shows there are secondary markets for all dates.

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TerryB7
Henrico, US
Sep 23, 2023 12:28 pm EDT

cannot retrieve tickets and total runaround with BOT online

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MADgirl2
, US
Sep 23, 2023 4:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a ticket back in April, during checkout it said refundable - never stated a date and now they are saying it was swappable, basically a credit. Now they state that it's too late...

They are refusing to refund my ticket. You cannot change the policies after the point of sale!

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Jennifer KIngsley
WHITESTONE, US
May 15, 2023 8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased tickets to Morgan Wallen for 5/19 as I was purchasing tickets the concert got cancelled. I immediately asked for my money back they SAID no. I SAID I just bought them 3 minutes AGO they said NO. I explained I can't go any other date as I'm not in the US and my VISA expires. THEY said to bad I'm out $650 not acceptable !

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mine5
Ashford, AU
Jan 28, 2023 6:27 pm EST

I paid seetgeek for a ticket to the raiders vs patriots game on Sunday Dec 18th but could not retrieve the ticket from my phone.They refuse to refund my money

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chasrr
duncanville texas, US
Dec 31, 2022 9:30 pm EST

i can not post my tickets for cowboy vs eagle game today, willll loose over$1000.

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mdowney8750
Fort Collins, US
Sep 06, 2022 12:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have to return tickets and have received no email to do so as promised

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ARNich
, US
Oct 08, 2019 3:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased 2 tickets at $39 per and my total charges were $160. That was with a code word for $20 off. My tickets also read (purchased by Danny Barak.) Ripping people off for 2X what the tickets are worth is plain dishonest! I've heard a lot about this company and I honestly believed it would be better than this but I guess that's not the case.

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txbgo
, US
Mar 18, 2015 7:00 am EDT

Caution when purchasing e-Tickets using SeatGeek! Oddly they can charge your credit card instantly but 17 hrs later and I'm still waiting for my tickets. Customer Service hasn't returned my email but I have spoken to two seperate reps who have reassured me I will have my tickets in time for tonight's event. So I guess I should jump in my car and make the 6 hrs commute knowing my tickets are on their way...not feeling good about this! e-Ticket does not mean instant.

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JTincher
San Francisco, US
Jun 21, 2011 4:07 pm EDT

Hey Gramass,

I work with StubHub, I apologize for the trouble you were having locating tickets for Book of Mormom (I hear it's a great performance). Upon seeing your post I checked our site to make sure all the show dates appear, I can say all the dates are up. If you continue to have any issues with locating tickets feel free to contact us at 1 866 STUB HUB.

Hope this helped!

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Jack Groetzinger
, US
Jun 21, 2011 2:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey @Gramass, sorry you're having trouble. I work at SeatGeek and would love to help you. As mentioned by @Jimmy1222, I'm seeing that we have dozens of Book of Mormon events in the coming month: http://seatgeek.com/the-book-of-mormon-tickets/. Here's a screenshot: http://cl.ly/3I0G0C1V2p3U4124171q. Are you seeing something different?

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About SeatGeek

Screenshot SeatGeek
SeatGeek is a popular online ticket marketplace that allows users to buy and sell tickets for various events, including sports, concerts, and theater performances. The platform was founded in 2009 and has since grown to become one of the most trusted and reliable sources for event tickets.

One of the key features of SeatGeek is its user-friendly interface, which makes it easy for users to search for and purchase tickets for their favorite events. The platform offers a wide range of filters and sorting options, allowing users to quickly find the tickets they need at the best possible price.

SeatGeek also offers a unique feature called the Deal Score, which helps users determine whether a particular ticket is a good value or not. The Deal Score takes into account a variety of factors, including the ticket price, the seat location, and the historical prices for similar tickets, to give users an accurate assessment of the ticket's value.

Another advantage of using SeatGeek is the platform's extensive network of ticket sellers. SeatGeek partners with a wide range of ticket sellers, including major ticket brokers, individual sellers, and even other ticket marketplaces, to provide users with access to a huge inventory of tickets.

In addition to buying tickets, SeatGeek also allows users to sell tickets for events they can no longer attend. The platform offers a simple and secure way for sellers to list their tickets and connect with potential buyers.

Overall, SeatGeek is a reliable and user-friendly platform that offers a wide range of features and benefits for both buyers and sellers of event tickets. Whether you're looking for tickets to a sporting event, concert, or theater performance, SeatGeek is a great place to start your search.

Overview of SeatGeek complaint handling

SeatGeek reviews first appeared on Complaints Board on Jun 20, 2011. The latest review Refund request, promo code not applied was posted on Jan 18, 2024. The latest complaint great idea, poor execution was resolved on Jun 20, 2011. SeatGeek has an average consumer rating of 1 stars from 89 reviews. SeatGeek has resolved 1 complaints.
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  1. SeatGeek Contacts

  2. SeatGeek phone numbers
    +1 (888) 506-4101
    +1 (888) 506-4101
    Click up if you have successfully reached SeatGeek by calling +1 (888) 506-4101 phone number 0 0 users reported that they have successfully reached SeatGeek by calling +1 (888) 506-4101 phone number Click down if you have unsuccessfully reached SeatGeek by calling +1 (888) 506-4101 phone number 12 12 users reported that they have UNsuccessfully reached SeatGeek by calling +1 (888) 506-4101 phone number
  3. SeatGeek emails
  4. SeatGeek address
    400 Lafayette St, Fl 4, New York, New York, 10003, United States
  5. SeatGeek social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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