Sears review: Unrealiable
Replied
Bought this washer and drier set in 2008. Worked well until about 6 monthds ago and began getting the F1 message intermittantly. Called Sears and they said it would be a charge for the controller board and the service. Checked on-line and found it was a common problem and began discussions with sears until they finally released the recall information.
Then the Spin cycle started sounding as though the Washing Machine was going to take off into ordbit. Whem the repair tech arrived and took ten minutes to install the controller board, he admitted the sound is the bearings in the tub are going out and need to be replaced. Three years (possibly 4) old and the bearings are now going? We scheduled an appointment (he carried no parts because they are contract repair to sears. The tub has a 10 year warrantee but the service is 137.00 labor. I called sears to inquire about letting go of the service fees since it appears it is a manufacture problem and the person (Casey) I spoke with acted like I was speaking a foriegn language and did not understand what I was asking and tranfsferred me to the thrid party service group who finally understood and told me I had to call sears to get the charges dismissed. Start of the run around tactic.
Seems Sears has lost the customer satisfaction direction and do not want return business or favorable recommendations. After I get this fixed, if anything else goes, it will be time to look into some of the class action suits against them, and pledge to get rid of this trach and never buy from them again. They support nothing, especially their customers.
I'm sorry that your washer had this defect and that you are unhappy with the labor charge that resulted. We do appreciate your business with Sears. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help resolve this issue with you. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (JBerbs) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
The complaint has been investigated and resolved to the customer's satisfaction.
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