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I purchase the above sofa at the beginning of the new together with carpets and underlay
I waited on the lines several times around 55-minute wait each time and on some occasions was told to email because you were busy and this I did and the emailed both the furniture and flooring debts were returned spam!
The carpet was delivered on time but the carpet fitter was not informed I lived on a 2nd-floor apartment and he said it would be difficult on his own, however after I pleaded and he did bring the carpet up and did a fantastic job and thank him very much
However my sofa should have been delivered the day after and after several phone calls and put through to the acting Manager Darren at the Fenton Branch, I was told he would investigate the sofa delivery, NO PHONE CALL received I again phoned the day after and was put through to the branch again and spoke to a Jamie who by the way was fantastic and rang me back to tell me the sofa had not been ordered!
He told me that he would ring the manufacturers to see if he could speed this up he rang me back and said it would be delivered on 28 February and his customer service was excellent and a pity you don't have more of him working for you; I was told by him that he would get the Manager on her return to ring me (Helen) from her annual leave which she returned on Sunday but she would be busy so promised she would ring me on the Monday NO CALL RECEIVED...I went into Branch and asked to see the manager Helen speaking to the salesperson Amanda who did the deal with me, and her attitude was disgusting...no apology ...or even a "hello" she just said the manager was over at the desk
Helen said she had not received the message but admitted she was still going through her emails (this was the Wednesday!)
She apologised and after I asked for compensation she offered £150 she admitted it was disgusting service but could not authorise anymore and I would have to email my complaint if I wanted more; which I did to have it returned as spam!
I have been called today to say that my sofa would be delivered on 3rd March another promise not kept
I asked to be put through to the complaints department and was cut off!after another 3 calls I was informed you don't have a complaints department!
I rang again and spoke to a lovely lady who had compassion and tired to deal with my complaint but no one would take this complaint a to no avail and put me through to the branch because she said the manager is the only one who could increase my compensation amount.
Helen said she could not do anything and she could try with her manager but it would be pointless and then told me I had already had a discount off the Sofa! is this not what you advertise?
She said she could take the payment! and that was all she could do
I have paid ... no apology for the disgusting service ...I threatened to go the local newspaper about my dilemma with your company SCS I am so stressed and DISGUSTED with the service and the compensation received for all the stress your company has caused I am living on 2 deck chairs and I am a 65-year old lady
I await your comments and further compensation
Disgusted and stressed client.
