I ordered sofa and reclining chair on 20th Jan.this year. On the 23rd Jan. I informed ScS that the furniture had faults with the material, cushions, etc. On the 27th January an upholsterer from ScS arrived, inspected the furniture, sent in a report saying "no faults". This is totally untrue. I sent in photographs etc. of the faulty material on the sofa and the chair. I contacted Consumer Direct and Trading standards who advise me of my rights under the SOGA. Up to date, a second upholsterer from S.Share and Sons, the manaufacturers, inspected the furniture on the 23rd of this month. He too put in a report "no faults" whereas he told my daughter and I that there WERE faults in the furniture. Yesterday my daughter telephoned ScS, two assistants were very rude to her, refused to speak to about the claims I am making, and refused to let me have a copy of the second upholsterer's report, although they did send one to Trading standards. My daugher telphoned Trading Standards, asked for a copy of the report, and they too, told her we could not have one, enough though I am the customer.
I am am now contemplating taking ScS and A.Share and Sons, to the small claims court, I am a pensioner on pension credit so will not have to pay any fees. ScS are not on the list of registered omnibudsmen. Beware anyone out there of ScS, their customer service is virtually nil, they are rude, and never write a reply to letters of complaint. The manufacturers too are just the same, A.Share and Sons Ltd. company no.323778, 45-49, Villiers St., Sunderland, SR1 1HA. Has anyone else suffered at the hands of ScS when asking for a full refund due to faulty furniture ? Would like to hear from you.