Saraf Furniture
Reviews and Complaints

Absolutely terrible experience with Saraf Furniture! I would never recommend this company to anyone. The customer service is non-existent and they never provide any clear information about when your order will be delivered. I've been following up with them for 150 days now, sending countless emails, making endless phone calls, and even messaging them on WhatsApp, but to no avail. And to top it off, I still haven't received my entire order! I had ordered three products on August 16th, 2021, and I've only received two so far. I spent almost Rs. 50,000 on my order, and this is how they treat me as a customer?

It's absolutely appalling how little regard they have for their customers. The whole organization seems to be riddled with this apathy. I am extremely disappointed with their unprofessional behavior and the complete lack of effort they have made to provide me with a satisfactory experience. If you're considering purchasing anything from Saraf Furniture, I would highly recommend that you look elsewhere. This big FRAUD e-commerce company is far from trustworthy and not worth the headache. Save yourself the unnecessary hassle and avoid this pathetic company at all costs!

Order No. - #INSF420722133

My order with Saraf Furniture, ID#DD44146, has been a frustrating experience. Despite placing my order and making a down payment of 20000 rupees two months ago, I have yet to receive my promised product. While I understand that delays can happen, the lack of communication and transparency from Saraf Furniture is unacceptable. Every time I call, I am told that the product is under final processing, but I receive no updates or clear timeline for when I can expect my order. Additionally, emails receive no proper response which is adding fuel to my frustration.

As a customer, I am disappointed with Saraf Furniture's lack of professionalism and responsibility towards their customers. Regrettably, I have no other option but to pursue legal proceedings against them and their lackluster customer service. I will not be recommending their products or services to anyone, and I will look for healthier alternatives in the future.

Furthermore, it appears there may be some biases towards South Indian customers with Saraf Furniture. While I cannot speak to anyone else's experiences, as a consumer from the South, I have noticed a distinct lack of effort and attention towards my order. It is not fair or right that customers of different backgrounds should receive different levels of service from a company.

In conclusion, it's been a disappointment working with Saraf Furniture and I would not recommend them. The lack of communication, transparency, and fair treatment towards customers is disheartening.

I gotta say I ain't too happy with my experience from Saraf Furniture. I bought three products from them in September, cost me about 80k. But let me tell you, it's November now and still no sign of my stuff. I've been calling and emailing them like crazy but all I get are these promises of delivery dates that never come. Ain't no one bothered to inform me of anything after 2.5 months, not even a simple phone call. These guys keep pushing the delivery dates to next week every time I call 'em up. I've never seen such lack of customer service in my life, I tell ya. It's like they don't care about us customers at all. And don't even get me started on those "positive" reviews you can find online, they're all fake if you ask me. If you're smart you'll stay away from these guys, don't make the same mistake I did and order from them.

I gotta say, I'm pretty disappointed in Saraf Furniture. I had ordered a whole bunch of furniture back in October 2021 and even made the full payment in advance. But guess what? Delivery didn't happen until February 2022! That's just ridiculous! And I don't even know how many times I had to call them in between to follow up on my order.

It's so frustrating that you can't even connect with the owners directly. Like, seriously, if a company can't even get their delivery game right, at least have the decency to take responsibility for it as the owner! But no, I had to deal with their in-house call center instead, and let me tell you, those people are just trained to lie. Don't believe a word they say!

Overall, Saraf Furniture is just a complete mess. They're so disorganized that it's honestly surprising they're still open. If I were you, I would try looking into other furniture companies based in Rajasthan. There are definitely better options out there that actually deliver on time.

That being said, I do think Saraf Furniture has potential to improve if they get their act together. But until then, I wouldn't recommend them to anyone. Save yourself the heartburn and go with a more reliable company instead.

Worst experience ever with Saraf Furniture (aka insaraf.com). My order number is INSF174072133 and I purchased a bed from them. Although they delivered the bed, they are now refusing to do the assembling and claiming that they do not have any services in my area. That's completely ridiculous because they themselves delivered the product to my location!
Now, I have to find a carpenter to do the assembling, and if any damages occur during the process, Insaraf will not take any responsibility. That's a clear breach of trust and an act of cheating. How can they sell a product without providing the necessary services to assemble it? And what about their warranty terms? How can they uphold it if they cannot facilitate assembling the product?
I would not recommend this company to anyone looking for furniture. It's just a waste of time and money. Stay away from Saraf Furniture, folks!

and the worst part is that they don't even care.

The experience I had with Saraf Furniture was really bad. I decided to order a Wooden Sofa Set from them and everything seemed great until I paid. Once I handed over my hard-earned money, it was like they disappeared off the face of the earth. It's been two whole months since I made the order and still, there's no sign of it coming. They don't answer my calls or emails and when they do, it's always with vague answers and lies.

What got me the most was when I decided to check my order status on their website. I was completely shocked to find out that there was a completely different billing and shipping address listed for my order. How could this be? I was completely flabbergasted. For two whole months, they hadn't even attempted to ship my order and on top of that, it was being sent to some random address.

Now, I'm stuck between a rock and a hard place because I can't cancel the order and get my money back. It's like they're taking me for a ride and there's nothing I can do about it. Honestly, these people are really bad news. They're fraudulent and not to mention the worst online sellers I've ever come across. I really hope that no one else has to deal with the same terrible experience that I had to go through.

I want to share my experience with Saraf Furniture, specifically on their online platform insaraf.com. I ordered furniture from them during the first week of January this year, but until now, on the 19th of March, I have yet to receive my delivery. There hasn't been any communication from them on when they will be delivering the furniture I purchased.

I was so disappointed when I asked for a refund, they gave an excuse that COVID-19 happened. They never bothered to inform me earlier that they were unable to deliver until I started following up about it in March. According to their website, the shipping was scheduled on the 23rd of February, 2021. But when I reached out to their customer care, they gave fake promises on different dates and said those were confirmed dates. Despite many, many follow-ups, I still have neither the product nor my money.

Based on my experience, I strongly advise everyone not to order from insaraf.com.

This has been the worst experience of my life. I have been waiting for almost 45 days for my order from Saraf Furniture which I bought through insaraf.com. I paid for it in full advance payment but the product has not been delivered yet. I wish I could give them a negative mark or zero stars. I wouldn't recommend their platform to anyone who wants to buy wooden products.

Their advertising claims "Vocal of Local", but they are far from that. The experience has been extremely pathetic and horrible. Their responses to my queries were always very robotic and scripted, making me feel like I was talking to a machine. It was unprofessional.

To make matters worse, they are not refunding my money. They keep making excuses and saying "will get back to you" but they never do. This is unacceptable. I urge all customers to avoid this site and look for other places to buy their wood products.

Don't ever, ever consider getting your furniture from these people. It's a complete nightmare. The mirror we got, which should have been the easiest thing to deal with, came broken. That's not all that was wrong- the chairs and the table itself were just awful in quality. I'm talking defects everywhere. Can't believe they would ship out such terrible products. Then, a mere 20 days in, the table was already coming apart. We tried calling and emailing them, but they just ignored us. No one would come out and fix it or even address the problem. To make things worse, their representative in Goa was completely uncaring and nasty to us. It took months of hassling them to finally get some action, but ultimately we had to fork over 3k for the mirror repair and 1k for the table and chairs. I had a carpenter come take a look too and he said that the furniture wasn't actually solid wood like they claim. It's just some cheap stuff that warped and cracked. Seriously, can't emphasize enough how much of a scam this company is. Don't let them do this to you- stay away!

I ain't never been so stressed as I was when I ordered my Japanese dining table set from insaraf.com. They advertised themselves as a trustworthy company, but my experience proved them to be anything but.

I went ahead and placed my order for a 6-seater table set on the 9th of January, 2020. It wasn't until the 26th of January that I finally received the order after a long wait. And as if that wasn't bad enough, the table was completely damaged during assembly by their delivery boys. I couldn't believe my eyes!

It took them a whole month before I got a replacement table, but that wasn't any better either. The replacement table wasn't polished properly and was in no way matching the chairs that came with it. I knew I had to call them yet again requesting for another replacement.

However, to this day, despite several occasions where insaraf.com committed to sending me a replacement, I am yet to receive any response from their side whatsoever. It's been like drawing blood from a rock.

Honestly, this company is one of the worst I've ever dealt with. Their management skills and professionalism are appalling. They were never reliable, not even for a second. I would never improve anyone to order from insaraf.com.

It's sad that I had to waste INR 22999 on such a terrible company. If I had known beforehand, I'd never have ordered from them.