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CB Furniture Stores SCS Very poor quality leather furniture & customer service
SCS

SCS review: Very poor quality leather furniture & customer service

J
Author of the review
9:37 am EDT
Verified customer This review was posted by a verified customer. Learn more
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I purchased a leather 3 piece suite that was delivered 24th June. Within 5 days leather had stretched & gone saggy. One end of sofa is lower than the other as my husband is heavier than me. Shows every mark, elbows on arms, bottoms on seats. I have a 30 year old leather suite that doesn't mark like this. Must be very cheap leather and very little padding. A technician has been and offered new padding in the lower backs but can do nothing with seats & arms. He is saying invalid claim. Terrible customer service. I am not accepting this. Come and collect this rubbish from my house.

Recommendation: SHOP SOMEWHERE ELSE

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  1. SCS Contacts

  2. SCS phone numbers
    +44 800 731 0048
    +44 800 731 0048
    Click up if you have successfully reached SCS by calling +44 800 731 0048 phone number 23 23 users reported that they have successfully reached SCS by calling +44 800 731 0048 phone number Click down if you have unsuccessfully reached SCS by calling +44 800 731 0048 phone number 12 12 users reported that they have UNsuccessfully reached SCS by calling +44 800 731 0048 phone number
    31%
    Confidence score
    Online Sales Team
    +44 191 521 9521
    +44 191 521 9521
    Click up if you have successfully reached SCS by calling +44 191 521 9521 phone number 10 10 users reported that they have successfully reached SCS by calling +44 191 521 9521 phone number Click down if you have unsuccessfully reached SCS by calling +44 191 521 9521 phone number 6 6 users reported that they have UNsuccessfully reached SCS by calling +44 191 521 9521 phone number
    25%
    Confidence score
    Furniture After Care
    +44 191 514 6414
    +44 191 514 6414
    Click up if you have successfully reached SCS by calling +44 191 514 6414 phone number 5 5 users reported that they have successfully reached SCS by calling +44 191 514 6414 phone number Click down if you have unsuccessfully reached SCS by calling +44 191 514 6414 phone number 3 3 users reported that they have UNsuccessfully reached SCS by calling +44 191 514 6414 phone number
    25%
    Confidence score
    Flooring After Care
    More phone numbers
  3. SCS emails
  4. SCS address
    45-49 Villiers Street, Sunderland, SR11HA, United Kingdom
  5. SCS social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 08, 2025
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SCS Category
SCS is ranked 56 among 358 companies in the Furniture Stores category
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