Home Tax Services Santa Barbara Tax Products Group [SBTPG] tpg mailed my refund check to the wrong address

Santa Barbara Tax Products Group [SBTPG] review: tpg mailed my refund check to the wrong address

Author of the complaint
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TPG also known as Sbbt and SBTPG, is not what it use to be. Before you think about quickly filing your taxes online with Turbo Tax or any other online tax service know that if you select direct deposit, it will be processed by The Tax Product Group and you will be charged a FEE for the service. If you enter the incorrect bank account info or if your tax refund direct deposit gets rejected for any reason it will be returned to TPG and they will mail you a check to the address on file. If the address on file is INCORRECT they will NOT allow you to change it under any circumstances! If you moved, you will be out of luck. They will return your funds to the IRS and it will take about 90 days to receive it. Therefore, you are better of just filing through a walk-in tax service and waiting on a check which may only take a week. DO NOT DEAL WITH TPG. They are not being fare.

TPG sent my check to the wrong address twice! Yes an address that was not even on file! They told me they will only attempt twice to mail your check. After the second time it will be returned to the IRS. However, it was not my mistake. They mailed it to the wrong address. Their mistake, but now I must suffer. So not fare! They still took fees.


Add a comment
Aug 28, 2018 4:26 pm EDT

When dealing with peoples money you should not automatic support people need to speak with people!

Aug 20, 2018 10:07 pm EDT

The service quality is horrible. The responses are just illogical loops back through the same steps that lead you nowhere. They have had my refund from the IRS for two and half weeks and still no answer on when I will get the deposit. I have submitted 4 support tickets to no response and no support.

Aug 20, 2018 8:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I live at 3380 Ogden Beaumont tx and my return is about to hit and I don't have a card

Aug 15, 2018 10:23 am EDT

File my taxes with TurboTax it's say it's is in my NetSpend card and it's not and now I have to pay after they took it out of my federal tax don't understand.


Learn how the rating is calculated

200 complaints
5 resolved 195 unresolved

Santa Barbara Tax Products Group [SBTPG] contacts

(added by reviewer)
Phone number
11085 N. Torrey Pines Rd. Suite 210, California United States