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In December 225, I was scheduled for endoscopy for continues stomach aches and anemia. The procedure was aborted due to undigested food from previous day and I was asked to reschedule. The doctor said, not to worry, he will not be paid for the procedure, hence no cost to me. Soon after, I was billed for $570 dollars which I paid, assuming it was for my time spent at the hospital for the aborted procedure. Once I paid the $570, which I believe I should not have been billed for, I received another bill for $2,800. A total of over $3,300 for an aborted procedure that needed to be rescheduled for another $3,300. I have asked multiple times to change the code on the billing so that I don't have to pay over three thousand dollars for a procedure that was never completed. Stanford Billing and administration refused to cancel this bill and is demanding the money from me. How does it make sense for me to pay this amount of money for absolutely nothing. I am so stressed that I cannot sleep, eat or think due to this large amount of bill hanging over me for an aborted procedure. I would like my bill to be retracted and canceled. Thank you for helping me, I am in desperate need for someone to see this from my point of view.
Desired outcome: Cancellation of the aborted endoscopy procedure.
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This exact same thing is happening to me and in the Rapid City community. When I spoke to BCBS they agreed what Sanford Billing is not right. I work for a large employer in the Rapid City area and several of us are in an up-roar because before Sanford took over this summer our bills with the same doctors, facilities and procedures was not near what they are now. Even our Wellmark rep with my employer stated they have received several complaints from my area since Sanford took over. Their cost of billing is way higher than non-Sanford facilities. Based on my employers Wellmark reps directive and BCBS insurance they told me to try to speak to a supervisor to escalate the issue with Sanford billing and they refused to change anything. Saying an MRI at an imaging center was a hospital visit. Since when? I'm having to scramble to pull all my records from anything Sanford here and delay my PT because of it so I can get the rest of my procedures done with a non-Sanford facility because of how they bill. (SO MUCH HIGHER THAN ANY OTHER NON-SANFORD FACILITIES-DRS). Even the imaging center I've always gone to for the same things agrees with me, but they cannot do anything since Sanford billing took over their billing for new accounts this summer. They also agreed that word of mouth goes a long way and they will get a bad reputation before the Sanford hospital is even built. I was directed to file a complaint through digitalcareteam@sanfordhealth.org. I agree people need to be warned and when you are already sick and have issues these extra expensive bills make recovery even worse. Word of mouth goes a long way, but they do NOT seem to care they only want to make money. I would not stop fighting it though, and get your insurance involved or who your insurance is through if you have to. My boss is a lawyer so I'm asking him other avenues I can take to get the word out and warn people.