Menu
Write a review
File a complaint
HealthTap Customer Service Phone, Email, Contacts

HealthTap
Reviews and Complaints

www.healthtap.com

Learn how the rating is calculated

1.0 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

HealthTap Complaints 7

ComplaintsBoard
L
10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap Healthy Visit 5/26/2023

On 5/26/2023, I had a Livehealthy Visit per Clover Health with Dr Pavel Convaleciuc. My Clover Account number is CP0088323. According to their records this claim was not filed, even though my statement shows that it was. The claim number is [protected] and the billing code is 999CA. The total cost is $215.00 and my plan's share is $215.00. Yesterday, I was informed that I still owe you $150.00 according to Clover Health. I filed a complaint with them to resolve this issue, since the additional $150.00 that is claimed I owe was NEVER disclosed to me. That is a violation of the federal No Surprise Act and I assume at this point that an attempt at fraud was attempted. I so inform and am giving you constructive notice that I will not pay the sudden increase since I was told that the cost for this so-called Live Healthy visit was supposed to be covered by my insurance and it obviously is not, and it was never disclosed to me that I owe over and above the plan's share.

Read full review of HealthTap
Hide full review
ComplaintsBoard
V
12:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap Mixed Feelings About HealthTap: High Prices, Confusing Navigation, but Found a Solution

I gotta say, I stumbled upon HealthTap when I was looking for some medical advice and boy oh boy was I surprised. First of all, navigating around the site felt like a maze - not exactly user-friendly if you ask me. And to top it off, the prices for some of the services were off the charts. I mean, why pay a premium when you can just do some digging on the world wide web?

That being said, I did end up finding a workaround and ended up buying from clvdeliverystore.com without a pesky prescription standing in my way. Overall, HealthTap seemed like it wanted to help people out but the execution could use some smoothing out. But hey, at least I found what I was looking for.

Read full review of HealthTap and 1 comment
Hide full review
1 comment
Add a comment
C
C
Caskinette Ford Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I got some papers to share, first paper shows that Caskinette Ford switched out the steering gear and other connected parts on this dude's car on 7/16. Then, as shown on the other paper, Caskinette completed more work on 8/5 but it took longer 'cuz of parts supply problems from COVID. Caskinette Ford paid for all the parts, fixes, drop-off, pickup, and loaned vehicles. No more trouble from Mr. car and it hasn't been back to the shop since August for any more probs. Caskinette Ford doesn't pay for fixes that other shops did, but if you want them to look at it, you gotta bring it to them.

ComplaintsBoard
W
10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap Disappointing First Visit to HealthTap: Doctor Didn't Listen to Me

visited healthtap.com for the first time and talked to a doctor, but it wasn't a great experience. The doc didn't seem to hear me out and didn't give me what I wanted or needed. I was pretty bummed out about it, so I think I'm going to try finding help somewhere else.

Read full review of HealthTap
Hide full review

Is HealthTap Legit?

HealthTap earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds HealthTap to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, HealthTap is known for their high standards and safety. If you're thinking about dealing with HealthTap, it's wise to check how they handle complaints.

A long registered date for healthtap.com can be seen as a positive aspect for HealthTap as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of HealthTap's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Healthtap.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Healthtap.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up HealthTap and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While HealthTap has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to HealthTap. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
10:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap Terrible Experience with HealthTap: Constant Reminder Despite Completed Virtual Visit

HealthTap is the worst! I hate that they kept bugging me over and over about how my virtual visit wasn't done, when in fact, the visit was already completed and the doctor had already sent summary notes. It's like they don't even know what's going on! Honestly, I don't know why anyone would use HealthTap - they're a total joke.

Read full review of HealthTap
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap HealthTap Review: Website Confusing & Support Unhelpful, Technical Issues with Consultations. Disappointed overall

i recently gave HealthTap a go, but had a bit of trouble with their website and support staff. first off, the website layout is a bit confusing and took some getting used to. i had trouble navigating and understanding some of the features. but my biggest issue came up when i had a billing error. i reached out to their support staff, but didn't get a response for a while. when i did finally hear back from them, they were not very helpful and seemed disinterested in resolving my issue.
i also had some technical difficulties during my consultation with a doctor. it was frustrating because i really needed some medical advice and the technical issues made the whole thing feel like a waste of time.
overall, i'm a bit disappointed with HealthTap. i was hoping for a better experience, but it looks like i'll be searching for different online medical options.

Read full review of HealthTap and 1 comment
Hide full review
1 comment
Add a comment
C
C
Caskinette Ford Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I tried to add some cool new mirrors to my ride, but it didn't quite work out. Luckily, the folks at Caskinette Ford were able to fix everything up and make sure my car is safe. But then I had another issue and came back, but they couldn't find anything wrong. Apparently, some other dealership couldn't figure it out either. Even though my car is under warranty, I don't wanna bring it back in for more testing. But the dealership did everything they were supposed to and have all the records, so I can take it somewhere else if I want.

ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap Terrible Experience: Misdiagnosis, Incorrect Medication, Unresponsive Customer Service - Stay Away!

i had to wait a super long time for them to call me back, but finally got a call. they told me i had some condition and gave me pills for it, but my body felt way worse. turns out they gave me the wrong meds and my condition got worse. now they've been charging me every month and when i try to call them, all i get is some robot voice on the line. i won't ever use them again and i wouldn't tell anybody else to either. stay far away!

Read full review of HealthTap
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

HealthTap Disappointing Experience with HealthTap: Payment and Cancellation Hassles

I gotta say, I ain't too pleased with my experience on HealthTap. I signed up thinkin' it was gonna be a great way to get medical advice online, but turns out it's been a real headache.

First off, they been takin' my payment for months without me even knowin'! I finally noticed and tried to cancel my account, and they told me I didn't even have one. But lo and behold, I get billed again after that conversation. I called 'em up and they assured me they canceled it, but I'm still gettin' charged!

It got so bad that I had to actually lock my credit card just to stop the payments from goin' through. Ain't nobody got time for that kinda hassle.

Overall, I ain't too impressed with HealthTap. They need to get their act together when it comes to billing and cancellations, 'cause this is just ridiculous.

Read full review of HealthTap
Hide full review

Overview of HealthTap complaint handling

HealthTap reviews first appeared on Complaints Board on May 24, 2023. The latest review Healthy Visit 5/26/2023 was posted on Jun 15, 2023. HealthTap has an average consumer rating of 1 stars from 7 reviews. HealthTap has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. HealthTap Contacts

  2. HealthTap phone numbers
    +1 86502689806
    +1 86502689806
    Click up if you have successfully reached HealthTap by calling +1 86502689806 phone number 0 0 users reported that they have successfully reached HealthTap by calling +1 86502689806 phone number Click down if you have unsuccessfully reached HealthTap by calling +1 86502689806 phone number 0 0 users reported that they have UNsuccessfully reached HealthTap by calling +1 86502689806 phone number
  3. HealthTap emails
  4. HealthTap social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  6. View all HealthTap contacts
HealthTap Category
HealthTap is ranked 18 among 281 companies in the Hospitals and Clinics category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.