HealthTap complaints 7
Newest HealthTap complaints
Healthy Visit 5/26/2023
On 5/26/2023, I had a Livehealthy Visit per Clover Health with Dr Pavel Convaleciuc. My Clover Account number is CP0088323. According to their records this claim was not filed, even though my statement shows that it was. The claim number is [protected] and the billing code is 999CA. The total cost is $215.00 and my plan's share is $215.00. Yesterday, I was informed that I still owe you $150.00 according to Clover Health. I filed a complaint with them to resolve this issue, since the additional $150.00 that is claimed I owe was NEVER disclosed to me. That is a violation of the federal No Surprise Act and I assume at this point that an attempt at fraud was attempted. I so inform and am giving you constructive notice that I will not pay the sudden increase since I was told that the cost for this so-called Live Healthy visit was supposed to be covered by my insurance and it obviously is not, and it was never disclosed to me that I owe over and above the plan's share.
Mixed Feelings About HealthTap: High Prices, Confusing Navigation, but Found a Solution
I gotta say, I stumbled upon HealthTap when I was looking for some medical advice and boy oh boy was I surprised. First of all, navigating around the site felt like a maze - not exactly user-friendly if you ask me. And to top it off, the prices for some of the services were off the charts. I mean, why pay a premium when you can just do some digging on the world wide web?
That being said, I did end up finding a workaround and ended up buying from clvdeliverystore.com without a pesky prescription standing in my way. Overall, HealthTap seemed like it wanted to help people out but the execution could use some smoothing out. But hey, at least I found what I was looking for.
Disappointing First Visit to HealthTap: Doctor Didn't Listen to Me
visited healthtap.com for the first time and talked to a doctor, but it wasn't a great experience. The doc didn't seem to hear me out and didn't give me what I wanted or needed. I was pretty bummed out about it, so I think I'm going to try finding help somewhere else.
Terrible Experience with HealthTap: Constant Reminder Despite Completed Virtual Visit
HealthTap is the worst! I hate that they kept bugging me over and over about how my virtual visit wasn't done, when in fact, the visit was already completed and the doctor had already sent summary notes. It's like they don't even know what's going on! Honestly, I don't know why anyone would use HealthTap - they're a total joke.
HealthTap Review: Website Confusing & Support Unhelpful, Technical Issues with Consultations. Disappointed overall
i recently gave HealthTap a go, but had a bit of trouble with their website and support staff. first off, the website layout is a bit confusing and took some getting used to. i had trouble navigating and understanding some of the features. but my biggest issue came up when i had a billing error. i reached out to their support staff, but didn't get a response for a while. when i did finally hear back from them, they were not very helpful and seemed disinterested in resolving my issue.
i also had some technical difficulties during my consultation with a doctor. it was frustrating because i really needed some medical advice and the technical issues made the whole thing feel like a waste of time.
overall, i'm a bit disappointed with HealthTap. i was hoping for a better experience, but it looks like i'll be searching for different online medical options.
Terrible Experience: Misdiagnosis, Incorrect Medication, Unresponsive Customer Service - Stay Away!
i had to wait a super long time for them to call me back, but finally got a call. they told me i had some condition and gave me pills for it, but my body felt way worse. turns out they gave me the wrong meds and my condition got worse. now they've been charging me every month and when i try to call them, all i get is some robot voice on the line. i won't ever use them again and i wouldn't tell anybody else to either. stay far away!
Disappointing Experience with HealthTap: Payment and Cancellation Hassles
I gotta say, I ain't too pleased with my experience on HealthTap. I signed up thinkin' it was gonna be a great way to get medical advice online, but turns out it's been a real headache.
First off, they been takin' my payment for months without me even knowin'! I finally noticed and tried to cancel my account, and they told me I didn't even have one. But lo and behold, I get billed again after that conversation. I called 'em up and they assured me they canceled it, but I'm still gettin' charged!
It got so bad that I had to actually lock my credit card just to stop the payments from goin' through. Ain't nobody got time for that kinda hassle.
Overall, I ain't too impressed with HealthTap. They need to get their act together when it comes to billing and cancellations, 'cause this is just ridiculous.