Sanford Health review: Communications

Since Sanford health has taken over RCM in Rapid City, SD I have lost touch with my doctor and my specialist health care provided by the VA. Communication has been substandard, using third party answering services is just being cheap, it is not appreciated. When I call my healthcare provider, I want to talk to a person who is on-site. Not a 3rd-world phone service. My messages have been lost or ignored and not given proper attention. I have yet to call Sandford Health and actually talk to someone actually involved in the office of my doctor!

I was made to wait 5 months for an appointment with my doctor that I had been seeing, causing delay of my care, denying immediate care. When I did attend my appointment, I arrived at a facility that was not finished. Without proper furnishings, wall hangings, nor any attempt at decor. Not even a desk in the exam rooms, just a bare walled interrogation room. I found everyone working there to be stressed and frustrated; from the receptionist to the doctor.

Now I have been waiting three weeks for my prescription from the 7/29 appointment. It has not arrived, when I contacted the VA pharmacy, they had not gotten the prescription order. I called Dr Raborn's nurse, left a message 5 days ago, my call has not been returned. Remember my complaint is about communications? Can you see how Sanford Health is failing at communicating? I sure can!