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CB Travel and Vacations Sandals Resorts
Sandals Resorts

Sandals Resorts review: Low quality resort masquerading as a luxury resort

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6:14 am EDT
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We stayed at Sandals Royal Curaçao for 10 days and left feeling that it did not live up to the “luxury” reputation or the price tag.

The property itself is beautiful, but that’s where most of the positives end. What really stood out was the lack of consistency and attention to detail.

At the main pool bars, something as basic as tonic water was only available 3 out of the 10 days we were there. For a resort at this level, that’s simply unacceptable and was never properly addressed.

The food was another major disappointment. Breakfast at Butch’s was served cold. Dinner at The Strand — the surf and turf — also came out cold, which is hard to overlook for what should be one of their better dining experiences. Even a simple lunch burger was charred to the point of being unpleasant.

Zuka really summed up the inconsistency. We ate there twice — the first time was great, but the second time was the complete opposite. Service was slow enough that I had to get up and go to the bar myself just to get another drink, and to make matters worse, we were actually blamed for the delay because we asked for sauces on the side. That kind of response is surprising at any restaurant, let alone a supposed luxury resort.

Dining service overall lacked basic standards. No one checked on us after meals were served, and tables often sat uncleared because there appeared to be no dedicated bussing staff — leaving hostesses to clear tables themselves and the front unattended.

To be fair, after speaking with management about the service issues, we did have a very nice dinner at Butch’s on our last night. However, it was frustrating that it took that level of escalation to get the experience we expected all along. Even more telling, the same day at the pool — our last full day — tonic water was unavailable again, reinforcing that the underlying issues were never really resolved.

Service across the resort was inconsistent. Beach and pool service were minimal to the point that it was usually easier to just go to the bar yourself. The “towel game” is very real — chairs are effectively reserved by 8am, which shouldn’t be necessary at a resort like this.

We also noted our anniversary in advance during online check-in, but there was no acknowledgment at all, which was disappointing given the brand’s reputation for special occasions.

For context, we’ve stayed at Sun Palace, Hotel Mousai Puerto Vallarta, Sandals Grande St. Lucia, RIU Aruba, Divi Aruba, Sandos Finisterra Los Cabos, Marquis Los Cabos, Occidental Papagayo, Secrets Cozumel, Excellence Playa Mujeres, and Valentin Imperial Riviera Maya. Every one of those resorts provided noticeably better service, made us feel more welcome, and even offered small but meaningful gestures at the end of our stay — something completely missing here.

That said, there were a few standout individuals who did provide great service and deserve recognition — Shaneka at Aolos restaurant, Rayon at the pool bar, the live band on the beach, the entire team at the food trucks (especially Jeimmy, who we saw at multiple locations), and Maranahta at Zuka during our first visit. These moments showed what the resort could be with more consistency.

It also felt like many of the glowing 5-star reviews may be coming from repeat or loyalty guests, because our experience aligned much more closely with the negative reviews — which I strongly recommend reading before booking.

For the cost, we expected a much higher level of quality and consistency. While the setting is beautiful, the overall experience fell well short, and we would not return to this or any other Sandals resort.

Recommendation: stay somewhere else

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Sandals Resorts Category
Sandals Resorts is ranked 39 among 412 companies in the Travel and Vacations category
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