The complaint has been investigated and
resolved to the customer's satisfactionResolved Sandals Resort — Do not use them
resolved to the customer's satisfaction
Last October, my wife and I sent our son and his new bride on a honeymoon to Sandals Resort in Antigua. They came back with reports of extremely poor management support and what was anything but a “vacation in paradise.” Among a host of problems, there was a leak in the roof of their cottage that dripped water each night into their bed! Their attempts to contact the manager and get the problem resolved were futile, the manager never being available.
After their return, I emailed (on numerous occasions, all copies on file) Sandals to get them to contact my son and get his personal review of their stay. Sandals refused to contact him and only sent me “canned” replies including a complimentary three night stay at another resort (of their choosing!). I finally sent a letter to Sandals’ corporate office, hoping they would take some action. In response I received an exact copy of the original email I had received from the Antigua management following my first complaint. Again, my son and daughter-in-law have never been contacted to find out how poor the Antigua resort is operated.
I would never recommend Sandals and hopefully enough people will read this experience to effect some improvement in the operation in the future.