Vegas.com
reviews and complaints

As someone who loves exploring Las Vegas, I understand the excitement of planning a trip to the entertainment capital. Looking at the reviews for Vegas.com, it's clear that customers have had mixed experiences. While some praised the customer service and assistance provided by agents like Jessica and Tracy, others expressed frustration over issues like hidden fees, booking errors, and unresponsive support. It seems that the site offers convenience but may lack transparency in pricing and could improve user-friendliness. If you decide to book through Vegas.com, it might be wise to double-check details and be prepared for potential hiccups along the way. Remember, every Vegas adventure is unique, so approach your trip with a mix of excitement and caution!

I have been using this site for the past ten years and I have never had a problem with this site. I only buy my show tickets here. The prices are always reasonable and the seats are as promised. I once had to cancel one show and they canceled it for me and refunded me with no problem. I am sad to see so many dislikes for vegas.com. I will continue to use.

I booked a trip not realizing it was in US dollars and with the exchange rate it was a killer difference. Deanna was most pleasant and reversed the booking without hassle and more importantly without fees! You don't get that from expedia!

At any rate, vegas.com made my day, and if and when the exchange rate is better I would book with them, just to repay the kindness they offered me today! They do seem cheaper (exchange rate aside)

Well done!

Expedia.com was my #1 travel website for booking rooms and air travel for Las vegas since 2010. This year, my #1 choice is vegas.com. The website will not only save money on rooms and airfair compare to other website, it also provides me with great insider information( such as golf, night club, attractions, etc.) to help plan my trip better.
Overall, I've been very pleased with my experience with vegas.com I would highly recommend this website to future travelers who would like to visit Las vegas.

So, I'm bummed out that I can't give a review about my stay in Vegas, but I can talk about my experience with Vegas.com. I had to cancel my summer vacay plans because my boss said no to my requested days off. I was worried about getting a refund because I read some reviews that said it was hard to get one, even though the cancellation policy was clear in the confirmation email. I had to call to cancel, but I got connected to someone pretty quick, which was cool.

Michael helped me out and he was super nice. He had a great way of talking and he was polite and had a sweet Southern accent. He understood why I couldn't take the days off because of my new job and we talked a little bit about how sometimes it's all about who you know to get time off. Ain't that the truth!

He asked for my email to verify and then processed the refund right away. He let me know that it could take up to 7-10 business days, but that's normal for refunds. He even asked when I could plan a vacation again and I said hopefully in the winter. When I can make plans, I'm definitely checking out Vegas.com first! Thanks, Michael! :)

I gotta say, Vegas.com is not the place to book your trip. I had a bad experience with them when I booked a room at Mandalay Bay for my boyfriend's 30th birthday in April. Unfortunately, due to Covid-19, the hotel closed down. But no worries, Vegas.com sent me an email saying I would get a full refund. They said it would take 7-14 days, but 22 days went by and I still hadn't received anything. I emailed them back to ask about it, and they called me "Rhonda" even though that's not my name. They told me to give them more time, but I was getting impatient.

So, I decided to file a claim with my bank. Suddenly, I got another email from Vegas.com saying that we had discussed a one-time cancellation and that I would only get a partial refund. But I never spoke to anyone about that! I responded to the email and told them I wouldn't sign anything because I was promised a full refund. I even included the first email they sent me saying I would get a full refund. The next day, I got a partial credit in my bank account. But that's not the end of it.

I still had to file another claim with my bank to get the rest of my money back. And now, no one is answering my emails or phone calls. It's like they're avoiding me! This is some shady business, and I'm never booking with them again. I'm even going to report them to the BBB and anywhere else I can. Don't make the same mistake I did and book with Vegas.com.

Me and my wife's sister went to Vegas.com last week and we had a blast! The club was lit and the music was bumpin'. However, things took a turn for the worse when my wife's phone got stolen from her purse while we were on the dance floor. It's a shame that there are lowlifes everywhere, but what really got us was the way the security handled the situation. They acted like my wife was just a nuisance and didn't even try to help her out. It was really disappointing to see how condescending they were towards both of us. We tried to talk to them again on our way out, but they were still uninterested and just told us to call back in the morning to see if the phone was turned in.

I think that the staff can really make or break a place like this. If the security can't even be bothered to help someone who's obviously upset and doesn't know what to do, then maybe they need to rethink their training. I know that security work is tough and thankless, but incidents like this can really hurt the club's image.

To make matters worse, when we called the next morning from our hotel, we were told that six phones had been stolen that night. It's really too bad that what was supposed to be a fun night turned into such a bad experience, especially with staff who have zero people skills. I really hope that this was just a one-off bad night for them, because that's not the way to run a club in my opinion.

I just tried out Vegas.com for the first time and I gotta say, I'm pretty bummed out. I went for the 3 nights + hotel promo that comes with two free show tickets, and I shelled out a cool grand for the whole package. But when I got my booking confirmation email, there was no mention of the free tickets. So I called up their customer service and the first rep I talked to said I didn't have the right room for the promo. But that turned out to be a bunch of baloney, so I got transferred to the main office. And that's where things really went downhill.

The lady on the phone told me that the last day of my trip was a blackout date, which meant I wasn't eligible for the free tickets. But here's the thing - I booked through Vegas.com specifically because of those tickets. I've got family coming to meet me in Vegas and it would have been awesome to have those tickets for a fun family outing. So I asked if there was anything they could do to make up for the false advertising. And you know what she said? "No sir." I couldn't believe it. After spending all that money on the package, they couldn't even try to make things right.

Honestly, I could have just gone through the ARIA's SUMMER13 promo and gotten a way better deal. And now I'm stuck feeling super disappointed and let down by Vegas.com. I definitely won't be booking through them again.

I gotta say, I was pretty disappointed with Vegas.com. I was looking for a good spot to stay with my daughter, and I wanted to make sure it was safe and had a pool. I reached out to them for some advice, but unfortunately, the pool was out of commission when we got there. And get this - they knew it was closed when I booked with them! What a ripoff. Plus, they charged us over $225 a night for the Monte Carlo, which was under construction and looked pretty old inside. I heard from some folks who walked in off the street that they only paid $120 a night. What a scam.

But that's not all. I also booked three shows through Vegas.com and paid extra to get "up front" seats. But when we got there, those seats were the worst in the house! We were all the way on the left side of the stage and couldn't even see the performers. Luckily, the ushers were able to move us to some better seats further back, but still - what a letdown.

I called Vegas.com to complain, but they said they couldn't do anything for me because I signed up for a package deal. And the hotel couldn't help either, although they did waive the resort fee. I don't think I'll ever use Vegas.com again, and I just want to warn other folks out there. Their whole thing is supposed to be getting you insider deals and the best prices on shows, but it's all just a bunch of baloney.

I done booked with vegas.com before and let me tell ya, it ain't all sunshine and rainbows. I decided to tie the knot in Sin City and spent a pretty penny - 4 grand to be exact - on flights, hotels, and attractions for me and my kinfolk. But let me tell ya, the customer service was downright awful.

First off, I had to call in multiple times just to get my confirmation email. And when I finally did get through to someone named Nancy Adams, she straight up accused me of lying about not receiving the email. I mean, come on now, why would I lie about something like that?

Then, when I called to complain about being called a liar, I spoke with a customer service supervisor named Felicia. And let me tell ya, she didn't do much better. She called me "ma'am" not once, but twice, even though I clearly identified myself as a male and my reservation didn't have a female name on it. I corrected her, but she still kept on with the "ma'am."

I told her to stop using gender-specific pronouns if she couldn't identify my gender, but she just went ahead and canceled my attraction and refunded my money without even asking me if that's what I wanted. And when I told her I didn't want a refund, she called me "ma'am" again! At this point, I felt like she was being downright derogatory.

I asked to speak to her boss, Clint, but he wasn't in yet. I'm gonna call him and explain my situation, but honestly, I don't have high hopes. If this is how the supervisor of customer service acts, I can only imagine what her boss will be like.

I gotta say, I had a pretty rough experience with Vegas.com. I mean, right from the get-go, I shoulda known something was up. When I tried to book my trip online, my credit card just wouldn't go through. So I had to call 'em up and give all my info all over again. Took forever, man. And then, when we finally got everything sorted out, they told us we were getting the same thing we tried to book online. But it turned out we didn't get the view we wanted, and we ended up looking at a freakin' parking garage! Plus, they put us on different floors in the hotel. Like, what the heck?

And then there was the flight. We flew Frontier Airlines, and let me tell ya, they charge you for everything. Bags, seats, you name it. And the seats were so uncomfortable, I thought I was gonna die. And then, when we got to the hotel, we had to pay another $200. Like, we knew about it, but still. Other companies include that stuff in the price, you know?

But the real kicker was when we booked a tour to Hoover Dam. We did it two weeks in advance, and it cost us almost $300 for three people. We waited outside the hotel for almost an hour, and nobody showed up. Nobody called. Nothing. So we called Vegas.com, and they said we were never even added to the tour! Like, what kind of company doesn't confirm their customers for a tour? They had our money for over two weeks, and now we gotta wait another 7-10 days for a refund.

Honestly, I would never use Vegas.com again. It was just one thing after another, you know?

I am so disappointed with Vegas.com. They totally messed up my plans for a night out in Las Vegas. I had booked tickets for a show and put my friend's name down as the person to pick them up. But when I tried to pay, they rejected my payment and said it was fraud. I was so confused because I had just spoken to my bank in Australia and they confirmed that the payment had gone through. I called customer service and they tried to blame my bank, but I knew that wasn't true.

I asked them who was responsible for their transactions and they gave me the name of a bank or organization that didn't even exist. It was so frustrating! And to make matters worse, they didn't even bother to contact me to let me know that my tickets had been cancelled. I only found out when I went to pick them up and was told that the transaction was deemed fraudulent.

By that time, it was too late to book anything else for the night. And to add insult to injury, the customer service agent I spoke to was so rude and unhelpful. She even said she was glad our night had been ruined because it was fraud, which was totally uncalled for. I was so disgusted by their lack of professionalism and customer service.

After traveling for over 16 hours from Australia, this was the last thing I needed. And to top it off, they didn't even offer any sort of compensation or apology for their mistake. I will never use their service again and will be sure to warn all my friends and family to avoid them at all costs. It's just not worth the hassle and frustration.

I recently booked a day trip to the Hoover Dam through Vegas.com for a group of four. Unfortunately, two members of our party fell ill and we had to cancel their tickets. We were disappointed to learn that the company's policy did not allow for refunds in this situation, but we understood that it was stated clearly in the terms and conditions.

Two days before the trip, we called to confirm the return time to our hotel, as we had purchased tickets to a show that evening. We were told that we would only be gone for six hours. When we arrived at the designated departure area, we had trouble finding the correct van to board. We called the company and eventually made it onto the right van, only a few minutes late. However, the driver was rude to us for being late, even though we had arrived early.

When we arrived at the Hoover Dam, we only had 30 minutes of free time before the tour began. The line for lunch was too long, so we didn't have a chance to eat. Our driver told us to be back at the meeting spot at 3pm, but when we returned early, there was no driver to be found. We waited for 45 minutes with no word from the company. Finally, another driver arrived and told us that we would be joining her tour for the day. This meant that we missed out on lunch again and that our 6-hour trip turned into an 8-hour ordeal.

To make matters worse, the other tour group had a stop cancelled with no partial refund, which didn't seem fair to them. When we asked about our original driver, we were given four different stories. When we expressed our concerns to the company, they didn't seem to care at all.

Overall, I would advise others to stay away from Vegas.com for booking tours and activities. The lack of communication and poor customer service left a bad taste in our mouths. We were lucky to still make it to our show, but it was only thanks to the kindness of the box office.

So, I was looking for a good deal on a trip to Vegas and stumbled upon vegas.com through Rakuten. I was able to book a whole trip for two people, including flights, hotel, and tickets to two shows. I was pretty excited about it, but then I got an email in October saying that my flight had been rescheduled with a layover. I wasn't happy about it, but I was willing to deal with it. However, when I called vegas.com to see what my options were, they told me that I could get a refund for the airline, but not for the rest of the trip. I was pretty upset about this, but I decided to wait a few days and call back.

When I called back, I spoke to a different agent who told me that I could actually get a refund for the entire trip, including the insurance I had purchased. She said that Cirque du Soleil was usually pretty good about refunding tickets, but she wasn't sure about the Aerosmith tickets. I decided to cancel the trip altogether, and a week later I got an email saying that the booking office at Park MGM wouldn't refund the tickets because they were nonrefundable. I paid over $230 for those tickets, so I was pretty upset.

I tried to go through the booking office myself, but they said that they couldn't refund the tickets because they were purchased through a third-party, vegas.com. I ended up having to dispute the charge with my credit card company, and it was a huge hassle. Vegas.com took several weeks to respond, and by the time they did, I only had one day to try to find someone who would want the tickets. It was a really frustrating experience, and I wouldn't recommend using vegas.com to book any future vacations.

Overall, I was really disappointed with the way that vegas.com handled the situation. They should have refunded the money for the tickets, especially since they refunded the rest of the trip. It was a huge hassle to deal with, and I wouldn't want anyone else to have to go through the same thing.

Booked a pricey Hoover Dam day trip with company for a party of four. Months earlier we called to cancel two bc of sickness not allowing them to travel, they would not offer any refund, however that was stated in policy. We called back two days prior to make sure of return time to hotel and we were told we would only be gone 6 hours. We called to check because of purchasing show tickets for that night. We promptly arrived at designated departure area for our hotel, however we had no sign to know which van to get on, called company got on proper van at this point maybe only 4 minutes late for the driver to be rude because we were late boarding, but we had been there early. Arrived at Hoover Dam with only 30 minutes of free time before tour, line was too long to grab lunch. We were told by our driver to be back at meeting spot at 3, our entire bus was back early but no driver, but i had just seen him 10 minutes prior. No phone call no word or anything, still no time to grab lunch, beacuse we think we should be leaving. Finally 45 minutes later another driver comes over and says we will be joining her tour for the day, by the time her tour loaded the bus we should have all been back at our hotels. Her tour consisted of another stop, they cancelled that for her group, with no partial refund she announced when asked by someone. This helped our group get back sooner, but was not fair to her group. The 6 hour trip was 8 hours, no chance for food at all, we missed our show, luckily we were able to get in a later one bc of kindness of the box office. When our group asked where our driver was we were told 4 different stories... When we all expressed our concerns, no care was given at all... STAY AWAY

In July 2022, I came upon vegas.com through the Rakuten website. I booked a full trip for two people for direct flights from Philadelphia to Vegas and vice versa. I made room reservations for four nights and five full days at the Paris hotel. I also purchased two tickets for Aerosmith and two tickets for Cirque du Soleil. The trip was scheduled for November 25 through November 30. In October I got an email from vegas.com to notify them regarding a change to my itinerary. American Airlines rescheduled my departure flight with a layover. We were not happy with the change. Tina from vegas.com said that I had seven days to decide. Initially she told me I would only get a refund for the airline which would've been approximately $1080. My trip was around $2400. Several days later, when I called back, I spoke to a different agent who told me that I could get a refund for the entire trip, including the insurance I purchased. She said Cirque du Soleil is usually nice about refunding tickets but she was not sure about the Aerosmith tickets. I canceled the trip. About a week later I got an email stating that the booking office at Park MGM would not refund the tickets since it states on the website that the tickets are nonrefundable. I paid $230.09. I tried to go through the booking office myself, but they said that they would not refund the tickets since it was purchased from a third-party, vegas.com. I did go through my credit card company to dispute the charge. Vegas.com. Waited til several weeks later to respond, which only gave me 1 day to try to find someone who would want the tickets. Ultimately vegas.com should have refunded the money back to me especially since the entire trip was refunded except for that purchase. I am definitely not happy with this company. Would not recommend going through their website or travel agency to book any future vacations.

So, I booked tickets to see the Blue Man Group through Vegas.com in September. I was super excited to see the show with my friends, but unfortunately, the pandemic had other plans. The show was canceled in November, and I didn't receive any notification about it. Six of us traveled all the way from out of state to Las Vegas to see the show on Christmas Eve, only to find out that it wasn't happening. We were all pretty bummed out.

When I contacted customer service, they told me that they thought they had sent an email notification about the cancellation. But I never received any such email, and I don't think any of my friends did either. To make matters worse, I hadn't received a refund for my tickets, even though Vegas.com knew that the show had been canceled back in November. When I asked them about it, they couldn't even tell me when they had sent the supposed email notification.

Now, I get that things are tough right now with the pandemic and all, but I really don't think that Vegas.com provided good customer service in this situation. I had already paid for my tickets, and I had them in hand, but I didn't get any refund and I didn't get any clear communication about what was going on. To me, that's just not acceptable.

Overall, I'm really disappointed with my experience with Vegas.com. I was looking forward to seeing the Blue Man Group, and instead, I ended up wasting a lot of time and money for nothing. I hope that in the future, Vegas.com can do a better job of communicating with their customers and providing good customer service, even in difficult times.

I recently tried to purchase tickets for a Cirque du Solei show at Treasure Island through Vegas.com. Unfortunately, there was some kind of mix-up with the dates and when I went to pick up the tickets at the box office, they told me that they were for the night before, which we weren't even in town for. I was really disappointed and frustrated, especially since there were still tickets available for other nights.

I reached out to the sales rep at Vegas.com, hoping they could help me out. But they were not very accommodating at all. They claimed that they had called the ticket box manager at Treasure Island and were told that they couldn't switch the tickets. But I knew that was a lie because they didn't even have a record of the call. When I called them out on it, they tried to backtrack and said that they had "misspoke." Eventually, they did call Treasure Island to check, but they came back with the same answer - no.

I was really disappointed with the customer service at Vegas.com. They didn't seem to care about my situation at all and were not willing to help me out. In contrast, when I reached out to the MGM ticket box office, they were much more helpful and accommodating. They told me that they always try to accommodate missed shows as long as the show isn't sold out.

Overall, I would not recommend using Vegas.com for purchasing tickets to shows at Treasure Island. Their customer service was lacking and they didn't seem to care about my situation. Instead, I would recommend going directly to the box office at the hotel or using a different ticketing service. MGM, in particular, had much better customer service and was willing to help me out when I needed it.

Vegas.com is a website that offers hotel reservations for those who want to experience the glitz and glamour of Las Vegas. However, my recent experience with them was far from glamorous. I made a reservation for the Rio hotel, only to find out upon arrival that it was closed. To make matters worse, Vegas.com did not inform me of this before I arrived.

I have been trying to contact them every day, but to no avail. They have not returned any of my calls or emails. I paid in full for my hotel stay, but now I am left with nothing. The Rio hotel is not willing to help me because I made the reservation through Vegas.com.

I am beyond frustrated with this situation. Every time I call the Rio hotel, I get a different answer regarding my situation. One person tells me that my room will be transferred to Bally's, while another person tells me that it won't transfer because I went through a third party. I feel like Vegas.com took my money for a hotel that is closed and now they are completely ignoring me.

I would rate Vegas.com zero stars if it were possible. I am now considering contacting the Better Business Bureau to report this issue. I strongly advise against using Vegas.com for any hotel reservations. You will only end up getting screwed over like I did.

I'm currently at Mandalay Bay, waiting to see Santana. I bought a dinner and show package from vegas.com, but it turns out that the table I reserved wasn't available. Instead of a table, I received a voucher for $30 to use at the House of Blues. I was disappointed because I specifically chose a table stage left, but they didn't have one for me. They offered me an upgrade for a table for $400 if I shared it with other people. I was told that my tickets were standing general admission, which was not what I expected. I feel like I was scammed because I was allowed to pick a table, but they didn't honor my request.

I've been to Vegas three times now, and I feel like everything is a scam. I'm very disappointed with vegas.com and will never use their site again. I advise others to do the same. False advertisement is not acceptable.

To the person who messaged me from vegas.com, thank you for your interest, but it's too late now. I'm already home.

So, I went to Vegas.com to buy some tickets for KA Cirque Du Soleil. I got 4 tickets for $306 after getting a 10% discount. I thought it was a good deal because they say they have the best prices. But then, I got an email from Travelzoo the next day saying that they had tickets for the same show for only $54 each because it was KA's 10th anniversary sale. I was like, "What the heck?!" So, I called Vegas.com to tell them that I found the tickets cheaper somewhere else. I talked to this guy named Jim and he said that he couldn't do anything because their price guarantee is only for 24 hours and it was now 24 hours and 15 minutes. I was like, "Come on, man! Your phone system had me on hold for most of that time!" But he still said he couldn't do anything. So, I asked to talk to his boss and he said that his boss was already on the phone and asked for my number so they could call me back. But they never did! I was so mad! So, I'm telling you guys, don't use Vegas.com because they're not honest and their price guarantee is a bunch of bull!

Me and my hubby went to Vegas.com this May. My man goes there twice a year and I usually go once for the shopping. We stayed at Ceasar's Palace like we always do, but they asked us for an extra $30 for early check-in. I mean, come on, the room was empty anyway! They don't do that in Europe. And then the resort fees were $32.48 this year, up from $25.00 last year. Why, you ask? My man is 80 and I'm 70. We don't have no fancy computer or tech stuff, and we don't use the pool or gym or nothing. So why are we paying for something we don't even use? And those fees are per day, mind you. Last year, we asked for a wake-up call and the lady was real nice and asked if we wanted a reminder just in case. I thought that was real considerate of her. But then we found out it cost us $34.00! It's all just a money grab, if you ask me. And it's always the customer who ends up paying. We might not even go there no more, or if we do, we'll rent an apartment and see how that works out. Maybe we'll take more driving vacations or go to Europe instead.

I gotta say, I was pretty excited to check out Vegas.com for my big trip to Sin City. My daughter and granddaughter and I had been planning this for months, and we were all set to see Miranda. I even splurged on a VIP table, 'cause I wanted to make sure we had the best seats in the house.

But when we got there, things didn't go quite as planned. They sat us in regular seats, even though I had VIP tickets that clearly said "VIP table." I tried to tell security, but they wouldn't listen. So we just sat down and hoped for the best.

Unfortunately, things only got worse from there. When the show started, a group of young folks stood up and blocked our view. I asked them to sit down, but they just rolled their eyes and said no. So I went to security again, but they still wouldn't help.

At that point, I was pretty frustrated. I mean, we had paid good money for those VIP tickets, and now we couldn't even see the show. So I asked for a refund, and they said I would get a full refund. But when I got the money back, it was only half of what I had paid.

To make matters worse, they took our tickets and told us we had to leave. I was so disappointed. I know it's not Miranda's fault, but I can't help feeling like we got ripped off.

Overall, I have to say I was pretty disappointed with my experience on Vegas.com. I had high hopes for a great trip, but things just didn't go as planned. Maybe next time I'll try a different site.

I recently made a reservation for Labor Day weekend through Vegas.com and was pleased to see that they had a cancellation policy that offered a full refund if I cancelled within 48 hours of my arrival date. However, I later found cheaper rates on another website and have been trying to cancel my reservation through Vegas.com for several days now. Unfortunately, I have not received any response from them.

I tried calling the numbers listed on their website, which were ***990, ***902, ***427, and ***427, but all I heard was a recorded message. The message stated that they were open from 8 am to Pacific time, Monday to Friday, and closed on Saturdays and Sundays. I was given the option to leave a message or disconnect, but there was no option to speak to a real person. I left voicemails and sent two emails requesting to cancel my reservation VCX-006VW76W, but I have yet to receive a response.

Update: After writing this review, I received a response from an associate at Vegas.com within 12 hours. They were able to cancel my reservation, and I am updating my rating from 1 star to 3 stars based on their response. While I appreciate their timely response, I still feel that it was difficult to get in touch with them. If it weren't for the hoops I had to jump through, I would rate them 5 stars. I would like to give a special shoutout to Angela, who called me and was amazing. She definitely deserves 5 stars!

Me and my five buddies recently booked a trip to Las Vegas through vegas.com to celebrate one of our friend's wedding. But let me tell you, this site and Frontier airlines are straight-up crooks! Our flight was delayed and we were gonna miss our connecting flight. They didn't offer us any lodging or anything, just told us to take the first flight and see what happens. And guess what? Another delay! We were stuck in the airport waiting for hours and then they told us the flight was cancelled. Lasvegas.com said they couldn't help us and we had to go through Frontier. But when we tried to get help, there was no one at the kiosk. It was a total mess. And to top it off, lasvegas.com wouldn't even refund our money for the hotel rooms. We were so disappointed. This was supposed to be a fun weekend with lots of memories, but instead it was a total wash. Thanks for nothing, lasvegas.com and Frontier airlines. We won't be using either of these services again!

We was so excited to get Britney Spears VIP Table tickets from vegas.com. The website said we would get "the best available seats" which means the closest or most center seats that are available. But when we tried to find out where our seats were, no one would tell us even though we had confirmation. We had to call lots of different people before we finally found out that our seats were VIP Table 3. This is in the front row, but not the closest to the center for the same price tables. We was really upset about this. First, no one would tell us where our seats were even though they were already assigned. Second, the "best available" seats were not really the best available. Third, we had to call lots of different people and use the online chat to find out where our seats were. The online chat even disconnected before we could get all our questions answered. We was so disappointed and frustrated. It felt like we was being tricked. We won't use this website again and we will tell all our friends and family about our bad experience. We tried to email customer service but it didn't work. We hope other people have a better experience than we did.

I purchased show tickets on the Vegas.com website on June 18, 2020. I purchased 4 VIP tickets to Vivica Fox Black Magic Live on August 8, 2020 for my birthday. Due to the surge of cases in Las Vegas recently and the government declaring Las Vegas a "red zone" I canceled my trip to Vegas on 7/27/2020. I called Vegas.com and got a strange message at their customer service line to leave a message. I emailed them several times and received no response. I spent $387.00 on the tickets and requested a refund yet Vegas.com never responded or made any attempts to rectify this issue. I have complained to the Better Business Bureau and the State Attorney General's office. Beware they are rippping customers off!

Booked July 4th trip through website and paid via credit card. Since then three of our "add on" services have been cancelled. Since we will not be able to experience events we purchased we want to cancel trip. We purchased trip insurance. Vegas.com does not answer phone (i stayed on hold for 45 minutes) and does not respond to emails. We just want our money refunded since they can't provide total package.

Buy the tickets somewhere else if you don't want to be scammed.
The shown prices are not real, so don't think you will save your money.
In fact, they increase the rates right after the merchandise. When you tell them "hey, what the hell is this?" they pretend to be very surprised and say that they never hid their policies where they warn customers about possible changes in price. Sneaky a%%%s

I do not recommend using www.vegas.com because these people do not care about their client at all! This site is not the worst one if you just one to book something. But in case if any issues no one will help you! I had a problem with my hotel and really needed an advice from Vegas and they said that it was not their problem and not their responsibility and told me to deal with the hotel. I told them that I have already contacted the hotel but they were not really nice and refused to help. Then Vegas rep said that it was not their problem either. I'm very disappointed with this site.

I booked a ticket to a show via Vegas.com back in November. I paid for it, they charged my credit card and later I received a payment confirmation email. Everything seemed fine until I received a message from them stating that there were no tickets left. I immediately contacted Vegas.com customer service and was told that they cancelled my ticket and sold it to someone else. They actually took my money, then they cancelled my ticket and I had no idea about that. When I asked why did they cancel my ticket they replied nothing. I argued with them for a long time and finally they refunded the money to my credit card. I'm glad that in the end everything was fine and I received my money back, but I wanted to see that show very much and I was very disappointed.