Sam's Club review: Issue with signing in on scan and go and online

I was a member through employer. Employer cancelled membership. I purchased new executive membership on 9/1 or 9/8/202 (#69010190116260276). I can't use scan and go and I can't order online. I keep getting technical issue try again later message. I have called 6x to try to resolve he issue, it has not been resolved. I am supposed to talk to the engineering department, but I don't get a return call or the call drops when I am on hold. The issue is still not resolved. I even went to the store and spent 2 hours there to try to resolve.