Sam's Club review: AI and Overseas customer service only

If you place an order with Sam's and it is destroyed or lost in shipment the only way to get a refund is to call their customer service which starts with AI and if you insist on speaking to an actual person you get someone overseas that can's speak clear english. First all you should not have to track you order down and spend an hour on the phone to get your money back for something you did not receive and then to add insult to injury you can only talk to a machine or someone you can't understand. Hey Sam's you want americans to buy from you try hiring american workers!