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DermaLiv
reviews & complaints

DermaLiv Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with DermaLiv at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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DermaLiv complaints 8

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9:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DermaLiv Aka RHR Apolline and Devanskin Eye Cream and Face Cream

I was ordering this trial product for a fee of $2.99. After putting my credit card information in I came to Terms and Agreements. Starting to read this I found this would be an automatic monthly billing and nowhere did it state how much. I did not click the terms and carefully backed out of website. Two days later I received product as well as billing on my credit card. It stated I could cancel by calling which I did. I spoke with customer service to cancel and asked him how much would be billed monthly to my card. He said for both products $105. I immediately said to cancel as I did not agree to terms and conditions and should have not been sent product to begin with. He told me I would have to pay full price for the promotion. I notified my credit card company and and explained circumstances. They said to call if further charges showed up which I will. I also emailed back and forth with is company to no avail. This is definitely a scam operations and needed to be reported as reading reports there are several complaints relating to same problem.

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3:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Read unfavorable reviews of complaints on this company after orrdering a sample of the anti aging wrinkle cream. it is duly noted by other customers that this company will continue sending their productl and billing for it. All I wanted to do was try the advertised sample.

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4:14 pm EDT

DermaLiv Intensive wrinkle reducer and rejuvenating eye treatment...

Dr. OZ and Oprah should be ashamed to be a affiliated in any way with this company... the customer service is 3rd world to say the least. Ordered the product ( the samples ) for a small shipping and handling fee, ... Never got the product and when finally able to speak with a company rep. was told it had shipped to the wrong address and returned to them...wrong address... amazing, they had the right address to charge my credit card... Lets see if the charges are withdrawn. I would steer clear of Dermaliv...

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Is DermaLiv legit?

Our verdict: Complaints Board rates DermaLiv highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about DermaLiv raises questions. Diligently reviewing DermaLiv's client feedback and resolution practices is recommended for those considering DermaLiv's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

DermaLiv earns 83% level of Trustworthiness

Excellent Trust Notice: DermaLiv near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for DermaLiv. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of DermaLiv's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Our scan shows DermaLiv website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Dermaliv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • DermaLiv's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Dermaliv.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dermaliv.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that dermaliv.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • DermaLiv protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from DermaLiv that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
ComplaintsBoard
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8:59 am EDT

DermaLiv They won't refund the money they took off my charge

I ordered the trial face and eye cream. I was suppose to have 21 days to try it and cancel future orders if I didn't like it. After 14 days I called to cancel but they already sent the products 7/29/15) and charged my account 159.82 74.92 for the eye cream and 84.90 for the face cream). I called to complain and they gave me return numbers for each product, which I mailed back. They credited my account 72.95. I called again to find out why I wasn't getting refunded and was told that they would refund me an additional 62.97. So I will be refunded 135.92 instead of 159.82 because they claim they keep the rest for a restocking fee (and I still didn't get the 62.74 refunded to my account).

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8:24 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought samples from the company www.dermaliv.com. I placed the order several weeks ago. I still haven’t received my order. I contacted the rep, who told me that the order has been sent, so I needed to be more patient. I waited too much, so I called them again and asked to provide my money back, but the rep refused and told to wait for the order. I wonder...

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8:23 am EDT

DermaLiv Don't buy samples, they will take full sum from you

Scam, scam, scam. I was tricked. The website www.dermaliv.com offered samples only for $3.50. I ordered 4 samples from them, but these jerks charged me for the samples, but later they took the whole sum of the products. I was shocked and of course I tried to get money back. I failed and had no idea what to do. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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Carmen Ortiz
, PR
Nov 21, 2015 2:45 pm EST

I hAVE THE EXACT EXPERIENCE, they charge $160.00 from my bank accounts without permission. I will do whaeve I have to do to ger my money back.
I saw this offer on a Dr. Ozz page, sobI will write them too!

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Jo Ann Erickson
, US
Aug 21, 2015 1:22 pm EDT

I was told to refuse the pkg. and I was billed 69.95 and told that was wrong...They really are not helpful and did not give me their name.

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Marcia Kopp
MARLBOROUGH, US
Jun 07, 2015 4:01 pm EDT

The real name of this company is Devanskin.Yes, they go by Dermaliv.But devanskin is their a k a. They will ask for your credit card # for the price of the sample, thennext month, they will slam you for a large amount of $$. I called my bank and they said they could handle it for me, but If I wanted to try and do it on my own..go ahead.Well, the bank got me their direct phone # which is, [protected].I have called them and am being like a bulldog about this. !st they may tell you that the best they can do is take 30% off I say NO, I want it all back in my bank, Then they say well, we can't do that but because it has given you so much trouble we will make an exception and give you 50% back. NO I said. I need it all back minus the samples which I believe I do owe them. I have to call back tomorrowbetween 8am and 5pm.They are not open on weekends.I hope this helps you. I had nowhere to turn but my bank and they are so very helpful. I use T D bank. I really hope this helps you. Just remember what my mother told me "if it seems too good to be true, it isn't true" Be careful of what looks like a great deal out there, it is so easy to be taken in.

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Marcia Kopp
MARLBOROUGH, US
Jun 07, 2015 3:35 pm EDT

Angry

ComplaintsBoard
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3:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DermaLiv they are a scam

They offer free samples if you pay the freight and claim there is no commitment and then they claim you signed up for automatic purchases and send them and charge you and they will not back down when you complain. I had to go to my card company to get it resolved.

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Rosie Travis
, US
Sep 02, 2015 11:11 pm EDT

I agree with the above complaint. The company signed my up for automatic shipments nd automatice debits, without my permission. I will report them to the BBB. I hope everyone read the complaints before placing an order.

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Dissatisfied noncustomer
, US
Aug 29, 2015 1:52 am EDT

Dermaliv just wrote to me: This email is to inform you that we have submitted multiple attempts to charge your account for your subscription of Dermaliv Intensive Wrinkle Reducer, and unfortunately have not been successful with any attempt.
We ask that you please contact our Customer Service team to place a new payment method on file to maintain your subscription active.
Customer Service
Dermaliv
tel: [protected]
email: cs@dermaliv.com
and I wrote back: I already told you tp cancel this so-called order that I didn;t make, . Have also reported you to the RCMP for fraud. thanks for providing further evidence of your fraudulent practices. Will post your letter on social media tomorrow. I think everyone should know what a fraud you are.
(I cancelled my card before these scammers could rip me off.)

ComplaintsBoard
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8:46 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I subscribed for the trial of eye cream and anti-aging cream on the website www.dermaliv.com. I paid about $5 for the delivery. I received the first sample after 3 day and still no sample of anti-aging cream. I waited and got nothing, but I checked my account and it turned out that they charged me for $89.99. I have no idea for what, ‘coz they didn’t warn...

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