DermaLiv complaints 8
Keywordsaccount advice eye cream sample trial website complain money company cancel customer service product billing complaints anti-aging cream delivery experience automatic purchases card company charge
Newest DermaLiv reviews & complaints
Aka RHR Apolline and Devanskin Eye Cream and Face Cream
I was ordering this trial product for a fee of $2.99. After putting my credit card information in I came to Terms and Agreements. Starting to read this I found this would be an automatic monthly billing and nowhere did it state how much. I did not click the terms and carefully backed out of website. Two days later I received product as well as billing on my credit card. It stated I could cancel by calling which I did. I spoke with customer service to cancel and asked him how much would be billed monthly to my card. He said for both products $105. I immediately said to cancel as I did not agree to terms and conditions and should have not been sent product to begin with. He told me I would have to pay full price for the promotion. I notified my credit card company and and explained circumstances. They said to call if further charges showed up which I will. I also emailed back and forth with is company to no avail. This is definitely a scam operations and needed to be reported as reading reports there are several complaints relating to same problem.
Read unfavorable reviews of complaints on this company after orrdering a sample of the anti aging wrinkle cream. it is duly noted by other customers that this company will continue sending their productl and billing for it. All I wanted to do was try the advertised sample.Read full review of DermaLiv
Intensive wrinkle reducer and rejuvenating eye treatment...
Dr. OZ and Oprah should be ashamed to be a affiliated in any way with this company... the customer service is 3rd world to say the least. Ordered the product ( the samples ) for a small shipping and handling fee, ... Never got the product and when finally able to speak with a company rep. was told it had shipped to the wrong address and returned to them...wrong address... amazing, they had the right address to charge my credit card... Lets see if the charges are withdrawn. I would steer clear of Dermaliv...
Is DermaLiv legit?
DermaLiv earns 83% level of Trustworthiness
Excellent Trust Notice: DermaLiv near-perfect at 83% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for DermaLiv. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of DermaLiv's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Our scan shows DermaLiv website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Dermaliv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- DermaLiv's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- Dermaliv.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dermaliv.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that dermaliv.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- DermaLiv protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- If you purchased a website from DermaLiv that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
They won't refund the money they took off my charge
I ordered the trial face and eye cream. I was suppose to have 21 days to try it and cancel future orders if I didn't like it. After 14 days I called to cancel but they already sent the products 7/29/15) and charged my account 159.82 74.92 for the eye cream and 84.90 for the face cream). I called to complain and they gave me return numbers for each product, which I mailed back. They credited my account 72.95. I called again to find out why I wasn't getting refunded and was told that they would refund me an additional 62.97. So I will be refunded 135.92 instead of 159.82 because they claim they keep the rest for a restocking fee (and I still didn't get the 62.74 refunded to my account).
I bought samples from the company www.dermaliv.com. I placed the order several weeks ago. I still haven’t received my order. I contacted the rep, who told me that the order has been sent, so I needed to be more patient. I waited too much, so I called them again and asked to provide my money back, but the rep refused and told to wait for the order. I wonder...Read full review of DermaLiv
Don't buy samples, they will take full sum from you
Scam, scam, scam. I was tricked. The website www.dermaliv.com offered samples only for $3.50. I ordered 4 samples from them, but these jerks charged me for the samples, but later they took the whole sum of the products. I was shocked and of course I tried to get money back. I failed and had no idea what to do. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
they are a scam
They offer free samples if you pay the freight and claim there is no commitment and then they claim you signed up for automatic purchases and send them and charge you and they will not back down when you complain. I had to go to my card company to get it resolved.
I subscribed for the trial of eye cream and anti-aging cream on the website www.dermaliv.com. I paid about $5 for the delivery. I received the first sample after 3 day and still no sample of anti-aging cream. I waited and got nothing, but I checked my account and it turned out that they charged me for $89.99. I have no idea for what, ‘coz they didn’t warn...Read full review of DermaLiv and 11 comments