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Sally Beauty Supply Customer Service Phone, Email, Contacts

Sally Beauty Supply
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1.8 1 Review 186 Complaints
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Sally Beauty Supply Complaints 186

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11:57 pm EDT
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It is quarentine but there were 3 workers only allowing 2 costumers in the store at one time. I had to wait outside the store inline to go inside and another lady and I started talking about how they had 3 workers and only let 2 costumers in at once. So I politely waved over a worker through the window and asked if me and the other lady could tell her what...

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9:30 pm EST
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Sally Beauty Supply store management

Sally Beauty Supply In Batesville Ar is under very poor management. I am a salon owner and have been in the store several times recently and could not complete my purchase and had to leave the store. The computer is always down or just won't take my discount pro card. Tonight the whole register locked up after my large order was rang up and I had to leave it.
The store is under new management and can't keep employees and new employees are often left alone in the store and have no idea what they are doing. The store is also very poorly stocked.
I have had to leave the store several times and drive 40 miles to Searcy to their Sally store.

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Update by Tinak2
Feb 02, 2020 9:30 am EST

They are not my competition. I'm a small country salon owner and I buy my supplies from them. You are very confused.

Resolved

Please allow me to withdraw my complaint. I will be speaking with management tomorrow.

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6:22 pm EST
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On Monday, January 20, 2019 around 545pm, I entered into the local Sally's. I was on the hunt for 3 Different items. When I first opened the door someone yelled "welcome to Sally's". And that was only because of the door alarming them that someone walked in. I then make my way to the gel aisle and there was a very large African American woman (employee...

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12:13 am EST
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My daughter worked there and had to quit along with two others. The manager was very rude and unprofessional and even made a video about them calling them f* idiots and put it on social media. I have the video and would like to show someone who can take care of this. This happened at Sally's store #10348

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9:53 pm EST
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Manager treats employees extremely rude and unfairly. As I walked past the back room, I could hear the manager yelling at 2 of her employees and cussing at them. The manager talked to the employees like children and complained about corporate constantly when I was in there. This is extremely unprofessional and should not be tolerated in a work environment.

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6:11 pm EST
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I bought a foot file from the store and wanted to exchange it because it fell apart after the first use. I brought it in and told them I didn't have a receipt but I had just bought it the day before and wanted to exchange. I was told they couldn't do that without a receipt I said I read online there's a 100 percent satisfaction guarantee to exchange and the...

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7:43 pm EST
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On Wednesday (11-6-19) I went into Sally to get a few items that I needed. As I walked past the "employee room" I could smell marijuana. There were two employees working and I didn't feel like it was appropriate for me to mention anything to them. I think it's highly inappropriate to be doing these things in the workplace. I think employees anywhere should be randomly drug tested to prevent these things from happening.

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12:29 am EDT
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Me and my family went in to have a good night dying our hair and got accused of stealing a hair brush and had the cops called on us and were told to leave. No one stole anything we were trying to have a good night and for someone to accuse us because of the way we look was unacceptable!!! She was recording us and following us from the moment we walked in, I...

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3:37 pm EDT

Sally Beauty Supply visuals

I can provide imagines of the incomplete nail polish visuals. The associate instead of giving me an alternative option to test out polish she said for me to buy them try them on and return them after because Sally's isn't providing them with any plastic nails visuals anymore. I was open to returning to the store once displays were complete so I asked her when will your displays be complete so I can come back And that was her response, for me to purchase them use them and return them because Sally's isn't providing Visuals anymore. So your telling me that I don't have an alternative in the store but I can use a polish and return it, which will lead to you having to damage them out and lose money. So they're Influencing customers to buy product use it and return it rather than providing customer service and taking a blank plastic nail out from the back and allowing customers see what the polish will look like.

If the associate would of explained to me that visuals will be complete by the end of week or even month I would of returned so I can have a better visual of he polish. But she instead encouraged me to buy items and return them, which will lead to a loss.

As a retail district manager, I will recommend for the associates in this location to be trained to save the company money and learn how to come up with a solution for the customer rather than blaming the company saying "Sally's isn't providing us with those anymore". It takes nothing for them to get a plastic clear nail and engage with the customer and show them how the polish may look instead of sitting behind a register at 3pm talking across the store to say not to try the polish on just buy it and return it.

I know the policy is not to open and try on in the store but There were clear nails put out that she should have used to show me what they may look like. Customer service is more than what I just experienced.

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Rachelle Morrison
US
Aug 22, 2022 12:36 am EDT

I worked at Sally’s and went out of my way to help customers while attempting to make management happy. I am sure she would have let you try it on if she could have put they consider it a loss and would have said she stole it. They are losing customers and tons of money because of management nothing more or less that’s a fact. If it is open I would not touch it, trust me on this

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9:01 pm EDT

Sally Beauty Supply health/beauty

Sally beauty supply in old bridge nj the manager Amy is very rude poor people skills they need to find new mangement. The place sucks and I will never bring my business there again. I was in the area and I stopped there to look for some items that my hairdresser suggested but I'm very disappointed I honestly don't know if I would give another of these stores my business after this

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1:46 am EDT
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In the past I have some issues while pregnant going to Sally's in Bellevue / crossroads. I explained to them at that time I was pregnant in a type 1 diabetic high risk pregnancy and at times I really have to go to the bathroom or I'm going to have an accident they let me go. I'm not pregnant and I walk in today and go look at products and suddenly I have an...

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6:24 pm EDT
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I already did one complaint, but I guess it disappeared! I recently visited Sally's in search of a flat iron and more beauty needs! Upon entering I was greeted in a not so inviting way by A lady whom claimed to be the store manager badge name Lakeitha or something like that. Was basically judging me about the products I was looking to purchase. I told her I...

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7:11 pm EDT

Sally Beauty Supply employee service

Young girl with long red hair. Gave me a dirty look as soon as I entered the store. Then walked around to everyone to help them but ignoring me. Stood around quite a while to get any help. She then just stood up at the front register. Had to wait til another employee came out of the back to get help. On Aug 8...before 7 pm. Not a very happy customer

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5:17 pm EDT

Sally Beauty Supply customer service

I purchased a Chi Lava flat iron and Chi Lava curler this past weekend online. The current promotion is buy a flat iron and receive a curling iron for free. I put both items in my bag and checked out.
A confirmation email was sent to me on Saturday for my order. I was very excited and have been checking my order status for the last few days awaiting a shipping date.
Today I open my email to see that customer service has cancelled my order with no explanation as to why.
I called customer service to ask what had happened and they let me know that they had run out of the flat iron and, therefore, could not ship my curler either because it was the free item.
I asked the lady with customer service if they could please put me on a wait list so that I can get the items once they were restocked. She said no. What?! I do not understand that. Surely Sally's would want me to spend my money with their company versus one of their competitors. Correct?
I am very taken aback by the lack of communication and unprofessionalism from Sally Beauty customer service. Someone should have reach out to let me know why they decided to cancel my order.
Secondly, if the item was sold out or unavailable, I should not have been able to purchase the items at all.
I have loved Sally Beauty for many years and have never had a bad experience. This is very upsetting to me.

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7:26 am EDT
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Sally Beauty Supply store entrance

I live in Reading PA and there is a Sally beauty supply store on 5th Street highway this store pisses me off cause I'm a frequent customer of Sally and this store is not I repeat is not handicapped /disabled friendly this store has a stand right at the entrance that prohibits any handicapped person from entering with a motorized scooter please look into this matter I'm sick and tired ok having to find a sale person to move this stand the ppl in Sally at this store have a attitude Everytime I visit this store that table should not be right there at the entrance prohibiting handicapped people as myself to enter why must that table be there ? It's already a small store please again I ask to look into this matter thank you

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11:25 am EDT
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I was shopping at your Howe Ave location on 7/27/19 when one of your very rude sales associates accused me of shop lifting. I had responded to a text from my daughter & put my phone back in my purse. At that time, your sales rep came over & stated she saw me put an item in my bag. I explained that it was my phone but she continued to state that she "saw me...

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3:50 pm EDT

Sally Beauty Supply employee tye

We live in Chula Vista, CA. My wife shops at your story located in the Eastlake area. There is an employee by the name of Tye. Every time we go to the store she is very unprofessional. She never greets us, and on the last time we went to the store she was very rude towards my wife. We have noticed that she greets other customers yet she is very cold and rude towards Hispanics. My wife chose what she needed to purchase and she was going to pay with a $100 bill. Tye told my wife that she had no change and she asked her to walk over to the Vons store in the same strip mall in order to get change. By this comment, my wife was upset and asked to speak with the manager. The manager was able to open a cashier and gave my wife change for the $100 bill. Tye has always shown a distant, disconnected, cold and uncaring attitude during all the times that we have walked into the store. She should realize that we are not there to socialize nor to make new friends with her because we are only there to purchase the beauty product that my wife requires. Your employee should realize that it is the name of the company that she represents and by not giving us the professional assistance, it is your whole company that is looking bad. Your employee is receiving a salary from your company and it's not doing community service hours. We know that she must have been properly trained in the customer service field yet she is lagging friendliness customer care and basically the inability to properly greet and treat those who are shopping in the store. Her facial demeanor is of a person who is not happy working there who perhaps does not feel satisfied by what she is doing in her role and clearly she makes us customers feel asked if we were bothering her or upsetting her by our presence in the store. Maybe she should not be placed in the front of the store where there is customer interaction. Maybe she should be working in another area of the store like in the back where she only opens boxes and has no interaction with other human beings. The sad part is that she has treated us this way for the last 5 years now, as with other former employees there. My wife and I and other neighbors who are Hispanic has stopped shopping at that particular store due to the poor service that we receive. My wife and I have begun shopping at another store. Please have this employee take training regarding Hispanic and other ethnic group customers. It is sad that she is unable to treat us with dignity and respect. We were her clients and we never asked for anything free. All the time we paid cash for the products purchased. I hope that you realize that many companies go broke when inefficient and unprofessional employees stop treating customers with respect. Once the customer feels that she is not treated with respect, the customer stops shopping at that particular store. Then the store begins to lose revenue and eventually that specific store will close. And if one store closes and another store closes then your company is basically in bankruptcy and disappears. do not allow this to happen because you carry very good beauty supply things in your store and you are losing clients do to your bad employees. My wife and I prefer to drive 10 miles to the other store than to go back to this specific store in our neighborhood. Thank you very much and I hope that things will change for the better. Nicolas and Veronica Maldonado.

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4:06 pm EDT

Sally Beauty Supply sales clerk

6-30-2019 Store # 497. I've shopped at this particular store for several years now. On this day, I walked in and the sales clerks greeted me and also started giggling, for what reason I do not know. I knew what wanted so I went straight to the shelf to browse a couple of items, meanwhile I'm being watched. So once I gathered my items I decided to go down another aisle to browse just to see what will happen. Well she stood watching me again acting like she's not. I felt very uncomfortable so I just paid for my things and left. 1st time happening and I want to address this. Just because my hair wasn't done and I was not dolled up like normal, don't symbolize me as a thief. You know nothing about me. Treat me with the best customer service you have. Please talk with your sales clerks.

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Accused thief
US
Jul 29, 2019 11:19 am EDT
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I was shopping at the Howe Ave location in Cuyahoga Falls, Ohio on 7/27/19. I was being watched like I was some kind of criminal. While shopping, I responded to a text from my daughter and put my phone back in my purse. At that point, a sales rep came over & accused me of stealing. I was horrified & embarrassed to say the least! Every time I tried to show her inside my purse, she refused to look saying she was not allowed. I told her, several times, that I was only putting my phone back in my purse. She continued to state that she "saw me place an item in my bag through the mirror". I was (and still am) extremely upset about this whole incident. I have been shopping here for years & I have been watched while shopping there before. But I have never been accused of stealing. I have sent 2 emails to the customer service line with no response yet. Hey Sally's, if you are going to accuse your customers of crimes, you better have the evidence to prove it. That employee should be terminated. I cussed her out talked to the Manager (who was hiding in her office the whole time) and left. This is not over!

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4:49 pm EDT
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6-18-2019 company #3367 I'm complaining about the Service there the lady was very rude to myself and others asked her about her color told me that I needed to wait because she was doing something else on her tablet. So when she takes me to the color she's like this is what you need and hands it to me she was very unprofessional she not good with customer service

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3:28 pm EDT
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Sally Beauty Supply help with work supplies

I Chelsee Snyder requested help for work tools down at my local Office Of Vocational Rehabilitation and was approved and the Sally's store that they went through is North Hermitage Rd, Hermitage Pa I chelsee have recieved my approval and balance amount paper the store is stating they have not recieved it their is no personal manager email for the financial director to send it. I emailed a copy of mine she was waiting on her district manager to get back to her IT HAS BEEN ALMOST 2 WEEKS AND STILL NOTHING! I NEED MY TOOLS FOR WORK PLEASE HELP ME!

THANK YOU C.S.

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About Sally Beauty Supply

Screenshot Sally Beauty Supply
Sally Beauty Supply offers a diverse range of beauty products for hair, nails, and skin. They cater to both professionals and retail customers, providing salon equipment, accessories, and an array of beauty supplies. Their offerings include hair color, hair care items, nail polishes, and various beauty tools.
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- Summarize the main issue with Sally Beauty Supply in the 'Complaint Title' section.

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- Provide detailed information about your experience with Sally Beauty Supply. Include key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

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Overview of Sally Beauty Supply complaint handling

Sally Beauty Supply reviews first appeared on Complaints Board on Apr 12, 2007. The latest review Mixed Experiences at Sally Beauty #2087 was posted on May 18, 2024. The latest complaint store management was resolved on Feb 01, 2020. Sally Beauty Supply has an average consumer rating of 2 stars from 187 reviews. Sally Beauty Supply has resolved 35 complaints.
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  1. Sally Beauty Supply Contacts

  2. Sally Beauty Supply phone numbers
    +1 (940) 898-7500
    +1 (940) 898-7500
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    United States
    +1 (866) 234-9442
    +1 (866) 234-9442
    Click up if you have successfully reached Sally Beauty Supply by calling +1 (866) 234-9442 phone number 0 0 users reported that they have successfully reached Sally Beauty Supply by calling +1 (866) 234-9442 phone number Click down if you have unsuccessfully reached Sally Beauty Supply by calling +1 (866) 234-9442 phone number 0 0 users reported that they have UNsuccessfully reached Sally Beauty Supply by calling +1 (866) 234-9442 phone number
    Customer Service
    +1 (800) 444-7712
    +1 (800) 444-7712
    Click up if you have successfully reached Sally Beauty Supply by calling +1 (800) 444-7712 phone number 0 0 users reported that they have successfully reached Sally Beauty Supply by calling +1 (800) 444-7712 phone number Click down if you have unsuccessfully reached Sally Beauty Supply by calling +1 (800) 444-7712 phone number 0 0 users reported that they have UNsuccessfully reached Sally Beauty Supply by calling +1 (800) 444-7712 phone number
    Customer Service
    +44 118 944 7000
    +44 118 944 7000
    Click up if you have successfully reached Sally Beauty Supply by calling +44 118 944 7000 phone number 1 1 users reported that they have successfully reached Sally Beauty Supply by calling +44 118 944 7000 phone number Click down if you have unsuccessfully reached Sally Beauty Supply by calling +44 118 944 7000 phone number 1 1 users reported that they have UNsuccessfully reached Sally Beauty Supply by calling +44 118 944 7000 phone number
    United Kingdom
    +49 692 424 7292
    +49 692 424 7292
    Click up if you have successfully reached Sally Beauty Supply by calling +49 692 424 7292 phone number 1 1 users reported that they have successfully reached Sally Beauty Supply by calling +49 692 424 7292 phone number Click down if you have unsuccessfully reached Sally Beauty Supply by calling +49 692 424 7292 phone number 1 1 users reported that they have UNsuccessfully reached Sally Beauty Supply by calling +49 692 424 7292 phone number
    Germany
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  3. Sally Beauty Supply emails
  4. Sally Beauty Supply address
    3001 Colorado Blvd, Denton, Texas, 76210, United States
  5. Sally Beauty Supply social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 24, 2024
Sally Beauty Supply Category
Sally Beauty Supply is ranked 8 among 152 companies in the Make-Up and Cosmetics category

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