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Sallie Mae Customer Care Service

Sallie Mae

300 Continental Drive
Newark (Delaware)
United States - 19713

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 6:00 PM

Sallie Mae Complaints & Reviews

Sallie Mae / Parent Student Loans

Robin Hughes on Jul 18, 2016
Sallie Mae quotes a fixed interest rate in the range of 5.74-11.85 You must complete and submit the application in order to find out what interest rate you will actually get. The application requires you to agree to accept robocalls and emails for "future applications" which basically...

Sallie Mae / fraudulent accounting practices

gene uno on Aug 27, 2014
I have been fighting with Sallie Mae for years, I contacted the Consumer Financial Protection Bureau who assisted me with getting a history of my student loan. I found a payment that had not been applied to my loan for over 8 years, I was charged late fees during my forbearance, multiple...

Sallie Mae / Student loan fraud

tiffanynmeadows on Jul 30, 2014
Never sign a loan with Sallie Mae! First to begin with how they handled my grandfather's account. My grandfather died in August 2013 and immediately we received a letter from Sallie Mae stating that his loan had defaulted. My grandfather had co-signed for my cousin. My mother offered...

Sallie Mae / Disrganized flaw - filled poor excuse of a lender

jjjack on Jun 4, 2014
At Sallie Mae they may make major changes on your account and wont take the time to notify the borrower. They also completely ignore information you send to them, as with a letter telling them you will be moving abroad for one year to take part in a volunteer program and requesting a...

Sallie Mae / We aren't the people that owe anything

TJirritated on Jan 21, 2014
We have received phones calls, non-stop since December from Sallie Mae. They have the wrong person as validated by the last 4 digits of my husband's SS #. He has called them, they said they would correct the information in their system. That was weeks ago. We are still receiving...

Sallie Mae / Harassing Phone Calls

dianeh09 on Nov 29, 2013
My Step son took this loan and I was his co-signer. Apparently he has not paid and I have been paying this loan since 1999. Doing the course from 1999 to present, I have been working and off and have always made payments on time. As of Aug. 2013 I was no longer employed and my Unemployment...

Sallie Mae / Persecting the Poor

Get Honest on Sep 5, 2013
Sallie Mae is asking me for $2000.00 per month and I do not even earn that much money. I am extremely financially disadvantaged. I gave them a retirement check and they refused to acknowledge it and after I screamed and shouted for 30 minutes, they finally acknowledged it was posted on...

Sallie Mae / cheating and find way to impose on penalty without letting you know, the are conspiracy going on to cheat student off.

whiteorchit on Aug 19, 2013
I send in my defer status of the loan, they don't process the date as request, this way they find way to impose on penalty. They also change my original loan doc. promissory note, which it does not allow tthem to impose certain type of interest on my unsub. loan. I request them to take...

Sallie Mae / Student Loan Payment Changed

michelle mcgibbon on Jun 21, 2013
My monthly payments, which I agreed to because it's what I can afford, were changed by Sallie Mae. They increased my payments from $89.00/mo to $276.00/mo without my agreement after I had agreed to do direct debit. My agreement for direct debit was based on the original payments of...

Sallie Mae / customer servcie

shay oneal on Jun 6, 2013
I have had a number of issues with Sallie Mae. the customer service is horrible and i have been told payment dates will be changed i recorded the phone conversation since every time i get information form Sallie Mae customer service i am misinformed or something changes. the company spoke...


workingmom1018 on Feb 17, 2013
So like an idiot I got student loans. When the time came to start repaying, I did what I could. My job was not enough to pay for the loans but I was trying. Then I lost my job, took a job that paid even less, and couldn't pay on my loans at all! Got them deferred through the...

Sallie Mae / Fraudulent Compnay

wluster on Feb 5, 2013
Nothing is being done to stop this company from its fraudulent terms. They play games with you and continue to increase your payments so that you will forever be in debt to them. I placed my loans in deferment for 10 years because I was still in school. When I started to pay the loans off...

Sallie Mae / Derogatory Phone Calls

anonymous_57 on Oct 1, 2012
I had surgery and am not back at work at my own business yet. Therefore I have no money coming into my household. Sallie Mae knows this. I found a message that started with the typical sallie mae music on my answering machine that proceeded into a derogatory message. I was called a sissy...

Sallie Mae Inc. / Stafford Student Loan

icainc on Aug 11, 2012
I have an issue with Sallie Mae that everyone needs to know about before you become a vicitim as well. I did a loan consolidation for 3% with Sallie Mae in June of 2005. After I sent in the paper work, Sallie Mae dragged their feet on the consolidation. After dragging their feet for...

Sallie Mae / I want them to stop harassing me

Tromek on Aug 1, 2012
I have been receiving calls from Sallie Mae about a student loan. They say I have a private loan with them, yet I never signed for a private loan. I get about a dozen or more calls a day, 7 days a week. I keep telling them I don’t have a private loan with them. I have asked for a...

Sallie Mae / Repayment plan

lhall86 on May 18, 2012
I was enrolled into a program at the new year and just a few days ago they tell me it was an "error" and say I am 6 months behind and they will default! I am trying to pay my debt and eat still eat is all. I am severely underemployed--(I have my foot in the door with a decent employer...

Sallie Mae / Sallie Mae

fallenmidnightstar on Feb 23, 2012
For the last Year I have had nothing but problems with Sallie Mae. A year ago I filed my taxes and was supposed to get $5061. On February 11, 2011 I received a letter from the Department of the Treasury Stating that Sallie got all $5, 061 of my taxes. A few moths later I received a letter...

Sallie Mae / Sallie Mae Is Horrible

fearless1219 on Feb 3, 2012
I originally had taken out 2 school loans through Sallie Mae. All my other loans were through the government, which somehow Sallie Mae ended up picking up those. I end up graduating and getting my Associates degree and the 6 month period went by and my first payment was due. I paid it...

Sallie Mae / They are terrible... go else where!!

jmcwatty on Nov 1, 2011
I recently finished school and was having some issues making the payments. They would not work with me what so ever. Therefore I got behind by one payment. I started receiving 10 to 15 harassing calls a day from them. I tried to get a deferment and/or a forbearance with no luck!!! I post...

Sallie Mae / Steer clear

gpepe79 on Oct 26, 2011
Hello everyone that has been screwed over by Sallie Mae . As we all know, Sallie Mae is an evil company and I have been doing everything to make sure that all of my friends no longer have Sallie Mae as a holder of their loan. What you need to do is see if you are eligible for loan...

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