Safeway
reviews and complaints

Our DC Safeway on Georgia ave asks you to donate $ for the homeless, or kids bs constantly! You have no clue where the $ is going and when you say "not interested" the cashier is immediately cold and rude! Safeway you should not be turning your miminum wage/or close cashiers into beggars! Shame on you!

This just happened at 6am at Georgia ave and Roosevelt in dc nw. Cashier was a deep voiced black woman. It's really the managements fault not hers but she was rude when I said no.

Why did you change the recipe I loves your icecream only store rand in town I liked and you changed it its nasty now so. Thanks. Alot safeway that was one of the reasons I shopp3d. At your. Store so. I gu uess. I can move on now but again thanks for. Making [censored] flavored icecream I apppriciate it please please change it back to the old recipe there was nothing qrong with it why change 8t it taste like crap now please change it back

I was at the store yesterday at about 5 PM to buy a bottle of pop but I left. There were about 30 people waiting in the self serve aisle and a dozen each at three open check-outs. I complained to the Manager but all he said is "what can I do?" I understand he was overwhelmed but he has to be better prepared. This neighbourhood of Kitsilano is growing so fast... you need more people to get the customers in and out. I've been going to Safeway for 50 years but I've become impatient to stupid people. I'm going to go to IGA just up the street from now on... it was all the wasted time standing in lines that pushed me over the edge.

Sincerely,
Brian Sutherland

Although majority of Safeway employees are hardworking individual the store located at ''9620 28th Ave SW, Seattle, WA 98126'' overnight stocker I believe he is of ''Mix Race'' and ''iam a white guy(Writing this complaint) and I seen how this guy(another customer) was treated ; last night by this overnight stocker and not by the clerk but how the customer last night was not happy and the customer(Another) kept saying this worker who did not have a ''Name Badge'' was hostile now I witnesses a cutomer get mistreated by this stocker(Mix race Guy) who had ''Wireless headphones in his ear'' not the ''checker(heavy set guy) and whom was polite and respectful the entire time, but the worker(wearing glasses and wireless head phones was hostile and disrespectful) toward the other guy.. I over heard Kurt is the Store Manager and Kurt has been notified but after seeing another person get treated this way I will never shop at Safeway again.

I just put in an order online today 6-1-2019 for $97.++++.You advertised promo code for $20.00 .I cant remember the name it was something...20. It said to first put in delivery date and time and after that i could enter the code.However when i did...it said that my order didnt qualify for the discount?Please credit my account or adjust the amount to be debited to my account. Thank you

I've noticed a trend at my neighborhood Safeway of replacing well-liked name brands with your Signature brand. I just opened four cans of varied beans for a salad only to find probably 50% of the beans broken. This doesn't happen with name brands. I've also tried your brand of frozen foods, rice mixes, etc. and have never been happy. If you expect me to continue as a Safeway customer, you'll need to step up the quality.

On May 30, 2019 at the Lake Stevens store I purchased a six pack of non-alcoholic beer and proceeded to check out using the self check out. I was approached by the clerk that was working the self check out and she demanded to know my birth date. I informed her that I was purchasing non-alcoholic beer and she proceeded to tell me that if I did not give her my birth date that I could not purchase the product. I gave her my birth date and paid for the items. Upon leaving I stopped by her station and told her that she was extremely rude and needed to work on her customer service. She blurted back at me that I was rude to her because I did not give her my birth date when she asked. I told her that I wanted to talk with her manager. The store manager came out to talk and immediately told me that I was wrong...

This is the worst customer service I have ever seen. Now mind you, I am over 60 years old so I dont look like a teenager trying to buy alcohol. More than that, I did not expect an employee to reply back to me for being rude. I dont think that is how customer service works. As a last note, I appreciate the manager sticking up for his employees but needs to understand his role as a service manager in taking care of customer complaints.

Lorry YB18 OSL today at 9am in Leamington by the Shires roundabout was driving dangerously with speed towards the junction. I was on the roundabout, which forced him to break. Then he was abusive because he seemed not to want to stop and follow rules of the road. If he had not stopped in time, at the speed and the vehicle, he would have undoubtedly killed us on impact. This experience was very traumatising and hope that this is dealt

I do not normally send complaints however I felt that this time this needed to be addressed as this is the second time I have witnessed this situation. A couple months ago I witnessed a situation where an employee was being yelled at by another employee in front of all the customers. Did not catch his name but I think it was very inappropriate. On Friday the 17th I again witnessed the same man yelling at yet another employee, pulling meat from the coolers throwing it in carts in a violent manner using offensive words and again in front of customers. I am not sure what this mans position is with your organization however this time I got his name off of his name tag. His name is Doug. Both instances were in the meat dept.
It appears that your employees are working in an hostile work environment.
Probably will not be doing much business with Safeway in the future

I have been coming to the Safeway gas station here in Phoenix Arizona located on 83rd ave and Camelback . I have never had any issues with any of the employees at this location till just recently. I always go to the gas station and the gentleman name EARL is so unprofessional and rude, does not have the basic manners as to please and thank you . I know what it is to work in customer service as I am a General manager myself . This gentleman has came up to me for not wanting my receipt telling me I have to wait till he is done. A few other incidents that have occurred with gentleman has caused me to to make the decision to never come back to this location again.

I have been getting Safeway delivery for 8 years. I am disabled, hard for me to get to the store. I lived in the bay area 7yrs ago and had Safeway delivered there for a year, it was really successful so when I moved to the Central valley, I continued but it is different here. My deliveries come from a very small older store in Stockton Ca, about 20 miles from me in Manteca, Ca. I have contacted Customer Support here several times about why they would not use the newer larger store here, or the big nice new Tracy, Ca store about 15 miles from here. The old store consistently has out of stock problems, and for a good sale like $5 Fridays, I would have to order delivery early in the morning approx. so that the picker would have first pick of stocked items. Otherwise most items will be out of stock on my receipt. The drivers always have told me the Stockton store isn't large enough to stock up items enough for the large amount people that come on Fridays. But all orders I do or have done in all these years will have 2 to 8 items out of stock and/or substituted with whatever the picker or shoppers want to substitute with. Even though I have now resorted to all capitol letters, they do not read my instruction on the notes. I Take the 45-50Min to type in what can be substituted on each item, one by one and feel extremely disrespected by whoever is shopping for me. A lot of times I have to call customer service to get reimbursed because the shopper substituted with a very expensive item I did not want. I have shopped at Safeway for years myself and I know very well, that sometimes I had to search for an item, maybe 5 minutes or so, and I truly feel the shoppers are a lot of times being lazy, and just say out of stock instead of going to another part of the store. Just a few orders ago, I really needed medical tape, My first order I ordered it, out of stock, 10days later, another order, I put in two different substitutes and still out of stock they said, so using non medical at home, my next order, I ordered TWO different medical tapes, both with 2 possible substitutes i typed in, on EACH tape, and STILL got note out of stock! I knew this item was in middle of store, in the foot care, wound care area, the shopper would need to go there and look little bit. I could NOT believe all those were out of stock so the same day, I called the store with my issue, the employee went and looked, and every item of tape was there but ONE! So I called customer service with the order number with the number of the shopper. All I can hope is that person is NOT shopping for another person who is dependent on delivery for their groceries.

I do want to say that ALL these years of delivery, the drivers have very consistently been so very wonderful. They are kind, helpful, responsible, apologetic for store issues they have no control over, and knowledgeable. I can always rely on them for their jobs.

I just got back from the longest wait ever at my nearby branch, where I've been shopping for decades. Not only was it something like a 40-minute wait while only ONE new, inexperienced young checker named Conan struggled to serve an enormous line of customers (I counted over 30) all by himself — until his register went down, and then he couldn't get anybody to come help — but when a manager finally did come (he was on his all-important break while the store was totally jammed up), he had quite an attitude. The new manager's name I don't know, but it might be Brian.in any case, Brian was a jerk. After he finally showed up and started taking customers (from the end of the line, not from where he should have taken them from), all he cared to talk about was his break — he had no idea about apologizing to everybody for the extremely long wait. Neither did Conan — all he could do was smile, which was charming but rather mindless — but he's inexperienced. Brian seems to be more experienced. But not enough to know how to treat frustrated customers. The glare he gave me as I was leaving was truly ugly. I hope I don't have to deal with this guy again, even if it means not shopping there.

Ever since the excellent, professional Greg Peterson was recently transferred out to another branch, and most of the decent employees have been totally replaced — very much for the worse — the entire store has gone sharply downhill. But tonight was the lowest of the low. Really lousy service, and lousy attitude to go with it.

You don't need to ply me with coupons — but what I would like to know is whether you're going to do anything about it. Does the idea of training come to mind? Whe Greg was there, newbies had a great model to learn from. Now — the store is in pretty bad shape.

MY name is Morena Vogado, Ilive in San Rafael Ca

I was in the saferway of SAN RAFAEL CA STORE 653, B STREET, I HAVE NEXT TO HERE, to do some shopping as usual, before I had nothing to complain about I was always very well attended by the staff of the box, but today it was different until I was surprised, I was served by a person so badly educated, bad tempered, thick and everything else, imagine that she wore an ID of "Tamara the manager" who was in the box queue looked at her without believing, she did not talk she just spoke too loud and in a very thick, crude and irritating voice. I had to ask her if she was feeling well, if her day was good, what happened, so she softened her tone. simply because when I got a can of coffee that was in the promotion I took a price together that was loose on the shelf, she got angry and began to talk without stopping, I left her screaming, screaming, enraged. I have not seen a person who says that a manager of a place acts like that without a reason. I HAD TO REGISTER THAT, NOW I DO NOT BELIEVE THAT I WAS THERE.

On 4/25/2019 went shopping at store 1100 4th St. SW Suite 105 Wash, D.C. while leaving after 3:00 pm the female clerk at front of the store, told security person that's him, I complianted to a manager who was somewhat dismissive. The female clerk smirked at when leaving for a second time. As a customer, I shouldn't be harass by your employees while shopping. The female clerk lives on the same block, as I do (4200 South Capitol St. SE Wash, DC) should not be able to humiliate me for being drugged and sexually assaulted! Why should any customer be subjected to abhorrent behavior by any employee in your stores. and nothing is actually done about it.

I was a Shopko pharmacy customer until recently as they closed. All prescriptions were transferred to Safeway pharmacy in Douglas, Wyoming. At Shopko you could get a prescription between 15-30 minutes with 2 employees at the top. At Safeway if you bring in a prescription or one is called in, it'll take usually 2 days before it's ready. And there is 3 people working as well and don't understand why it takes so long. I have changed because I can't wait on a prescription that long.

I have a question: Is safeway store provide drinking water for her employees? Do employees need to pay for drinking water?

Please send HR to safeway on E John St in Seattle store. Their employees need to pay for the drinking water, or they need to bring in their own water. I wonder how much water employees need to bring it for daily drink? It is not convience at all. Please see the Labor code bollowing. I am going to contact L & I about this if employee union won't do anything.

WAC [protected]

Provide safe drinking (potable) water in your workplace.

(1) You must provide safe drinking (potable) water for employees for:

(a) Washing themselves.

(b) Personal service rooms.

(c) Cooking.

(d) Washing premises where food is prepared or processed.

(e) Washing food, eating utensils, or clothing.

(2) You must make sure when providing movable or portable drinking water dispensers that they are:

(a) Capable of being closed.

(b) Kept in sanitary condition.

(c) Equipped with a tap.

(3) You must prohibit employees from:

(a) Using shared drinking cups or utensils.

(b) Using open containers such as barrels, pails, and tanks that require employees to dip or pour drinking water, even if the containers have covers.

Definition:

Potable water. Water that you can safely drink that meets specific safety standards prescribed by the United States Environmental Protection Agency's National Interim Primary Drinking Water Regulations, published in 40 C.F.R. Part 141, and 40 C.F.R. 147.2400.

Personal service rooms are used for activities not directly connected with a business' production or service function such as first aid, medical services, dressing, showering, bathrooms, washing and eating.

I stop at Vons almost every morning on my way to work. A few weeks ago I came thru cashier Marilyns line and once again she was extreme rude and condescending. Not only to myself but to the people who bag for her as well. I have never been so offended by a cashier in my life then I was a few weeks ago which is why I am sending this complaint. Marilyn made a comment solely due to the fact that I accidentally pulled out the wrong amount of money, she asked me: "Do you have some sort of mental disability? Because this is not the amount I said to you." I will NOT be returning to this location as long as Marilyn holds a position here, I will gladly take my business elsewhere.