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1.4 1083 Reviews

Safeway Complaints Summary

108 Resolved
974 Unresolved
Our verdict: With Safeway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Safeway reviews & complaints 1083

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J
2:56 pm EDT

Safeway deli food

For several years Safeway has provided Asian take-away food in their deli department. I never had any issues with it, accepting that it was either over-fried and under-seasoned with too much sauce in the container and inadequate actual food items. Yesterday I purchased a "bowl" which consists of rice or chow mein with an entree on top. I requested steamed rice with chicken teriyaki on top.

Once I was home consuming the bowl, I found that the rice I got wasn't steamed. It looked and tasted like it had been sitting in stale water for hours. The chicken teriyaki had maybe two little pieces of 1/2" chicken in it. Wait - that wasn't chicken - it was some horrible piece of sinewy nothing that tasted like a dirty old dishtowel. Was it bland? Was it flavorless? You bet. Was there anything remotely resembling teriyaki in it? No. Was there plenty of celery and mostly nothing else? You got it. What happened to quality? What happened to customer service? What happened to value for money?

I remember about 40 years ago when Safeway was a grocer to be reckoned with. Now that they refuse to provide self-service checkouts and their cashiers are one step up from Goodwill employees, the Safeway name is completely without merit. The store seems to think that they will convey an illusion of desirability if customers are kept waiting in line for 15-20 minutes to pay for their overpriced groceries. I can still remember the time one of their obnoxious clerks asked me if I needed help finding something (which Safeway does about 20 times during your visit), and I said, "Yes - eggs." And he couldn't find them.

The man who owns this corporation should be ashamed. I will never patronize your store again. Sooner or later, you will be out of business because enough consumers will eventually agree with me that what you are providing isn't worth the cost or the inconvenience.

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J
8:52 pm EDT

Safeway self check out

I was told by the employee working self check out that I was required to set all items on the scale instead of pressing skip bagging option. I had only pressed it once before this employee came over to harassing me demanding I set my items there. I noticed she was not offering help to anyone else or staring how she was at me. It was a very uncomfortable experience

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T
4:33 pm EDT

Safeway customer service

On Sunday July 20, 2019

I walked into Safeway and was shopping a collegue approached me and asked me to empty my bag I compleyed then i go to leave and a person approached me claiming they were sucrity and would i mind giving a discription of the person that approached me and i couldn't remember what the individual looked like then on Tuesday July 22 I recieve a call saying that there was no report made then a manager said pls come in and let us know what happend

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Corporate Help
, US
Aug 19, 2018 4:53 pm EDT

This may be a bigger issue than you think. Email me nattijeff@mail.com and we can exchange phone number.

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D
5:43 pm EDT

Safeway deli - fried foods have a chemical smell/taste.

The fried foods in the deli, chicken, pizza sticks, corn dog etc suddenly started having a chemical smell and taste. At first I thought maybe the oil had been over heated, but it has happened several times now, so it makes me wonder if the fryers are even being cleaned properly, or at all. The deli has become very understaffed in this store, there is always a huge wait and I feel sorry for whoever is working because everyone is mad at them for the wait..which of course is not their fault. I won't be getting anything fried from the deli again. I shouldn't have to ask to smell it first to make sure it isn't a chemical buffet before buying.

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Dave manners
, US
Aug 19, 2018 12:33 pm EDT

Yeah that sounds scary. Who knows what you were smelling!

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I
6:29 pm EDT

Safeway racism

For two years, I've noticed Safeway (Honolulu, Kapahulu) has some "white" staffs that are very arrogant to customer(or just to me, because they are very nice to WHITE customers), reminds me of those days in Australia being treated as an "Asian". 13 years in Hawaii, I forgot I am an Asian, because Hawaii is a state of Asians.

Today I went shopping in Safeway (Kapahulu) again. The self -check out machine I went to did not work (the notice was not clear, you have to get there to see the sign). I had to look for another machine. By this time, a long line was formed. The staff insisted I should go back to the end of the line (simply because Safeway staffs did not write a clear sign on the broken check-out machine).

I chose a check out line with their staff. In front of me was a White man. The female check out staff had a very long and cheerful chat with this white customer. When it was my turn, she looked at me, and did not even say "Hi", after I said "hi" to her. She no longer has her smiling face, and looked at me really cold. "But she is an islander, an Asian!" I thought. That staff at self-check out machine doesn't look very "pure white" either. Does Safeway train their staffs to cheer up White customers? Why is this Safeway so different from all other supermarkets in Hawaii (Foodland, Times)? Why, for 13 years living in Hawaii, this safeway is the only place reminds me of RASICM?

What did they teach their staffs? Aren't management Hawaiian local? What make this supermarket so "White"?

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D
12:52 am EDT

Safeway manager by the name of francine

Approximately two weeks ago or a little longer the potato chips were on sale for a $1.99. it was the Lay's brand potato chips. The limit on them was 4. Apparently the coupon was only for one time use. I didn't use the coupon before nor have I ever bought any thing from that store in over a week. I addressed this issue to the checker then she called to her manager which was the manager Francine. she told me she couldn't do anything about it and rudely walked away. any other store or any other manager would have just didn't an override and I know they can do this because a similar situation has happened before. I even told her why can't you just do an override and she just ignored me and continue to be rude. I did tell her that she was a terrible manager and that I was going to complain about the issue. The next week I went to the store with my service dog. I am disabled and my dog is registered with the Department of Justice. The same manager was in there (Francine) she walked up to me and told me there's no pets allowed in the store I told her I said she's not a pet she's a service dog she had her service vest on. Instead of asking me what type of Duties does my service dog perform she said whats your disability? I told her that's none of your business you are not supposed to ask that or address me in that manner. Then she said she can't ride on the cart. I said fine I'll make her walk then. Not only is this manager unprofessional but she is purposely pointing me out and picking on me when I go into the store now. I feel that this is not going to be the only complaint I have on her and I believe every time I go into the store she's going to have some things to say about my service dog. I don't think this lady should be manager she does not have the customer service skills or communication skills to be in this position.

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5:30 pm EDT
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Safeway poor customer service, shelves weren't stocked

Sharon Avant
13319 Fort Washington Road
Fort Washington, M.D. 20744
[protected]

I have been shopping at Safeway for over 20 years, however; this time after I completed my shopping I went to the Customer Service desk for a raincheck. The display for the salads on sale was practically empty so I continued shopping with the plan of getting a raincheck.
After I completed my shopping and paid for my groceries, there was no one working at Customer Service so I had to wait.
After waiting awhile, someone came over and when I asked for a raincheck for the salad that was on sale, I was told by Terrill Givens that he wouldn't give me a raincheck because they had begun to put some out.
I told him that I had completed my shopping and I had perishable food and I would just come back another day.
He refused to give me the raincheck and proceeded to tell me that 'he wanted me to get it then'. I couldn't believe that I was being spoken to like this.
When I asked him for the Store Manager, he told me that that was him.
I have not been back to Safeway since. I have shopped there since the late 1990's and have never had any problems.
I am disappointed that any customer would be spoken to like that. I'm very disappointed in Safeway. I would not think that they would have someone representing them in this manner. It was poor customer service, poorly stocked shelves and the person was very disrespectful to me.
I found out later that he was not the Store Manager, but he told me that he was.
This incident happened on Saturday 8/11/18, at Store 1882, located at 990 East Swann Creek Road; Fort Washington, MD. 20744.
I would like to know that some operational training/methods would be put in place so that customers are not treated as I was. When shelves are not stocked, customers should be able to receive a simple raincheck without having to endure such disrespect and an unreasonable demand that I continue shopping after I've waited for someone to come to the Customer Service counter and have completed my shopping. Then when they come, they refuse to give me the raincheck.
Sharon Avant
13319 Fort Washington Road
Fort Washington, M.D. 20744
[protected]

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M
3:16 am EDT

Safeway customer services

I was shopping in Safeway in Prince Rupert British Columbia on August 12 at 5pm with my friend and she picked up a package of sausage that was in store special for .99 and when got to check out it rung up at 3.69 so she pointed it out to cashier and called for price check and the young East Indian manager said that $3.69 was right price so we talked with an employee in meat department said .99 was right price cause she personally put the tag on it herself so the young manager on shift still argue with us with a real rude attitude and I spoke up and said that this is not how u deAl with the situation and laughed at us and continued to say to me "are you telling me how to do my job" I said no but u shouldn't speak to any customer in that tone at that point my friend was getting frustrated and she gave me her bank card and told me to pay for it while she went outside to get some air cause she was getting real frustrated. So I put in the wrong PIN number by mistake and the young East Indian manager said "oh she probably doesn't have enuff money to pay for this stuff". I felt really embarrassed and frustrated on wat this "manager" said and how he made us feel. As a manager he should be trained to deal with these situations and not be condescending to the customer employees should make the customers feel like they want to come back I cannot complain in store because they don't take complaints seriously. I hope that something is done about this situation because a customer should never leave the store feeling upset thank you and I hope that this is taken seriously. I enjoy shopping at Safeway but now I get anxiety just walking through the doors fearing that I will have to deal with that "manager" again

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Update by Megan Young MacDonald
Aug 16, 2018 3:19 am EDT

Nothing happened when I complained in store

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F
3:17 pm EDT
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Safeway digital coupons

I tried to use a coupon from my weekly flyer which turns out to be a Digital Coupon at your Coeur D Alene Safeway store on Neider Ave, yesterday about 1 PM - The item I wanted, Krusteze Baking Mix, was out of stock so I attempted to get a Rain Check - The girl at Customer Service would NOT give me a rain check - I asked to talk to a manager who proceeded to explain the rudiments of the Digital Program, which I do not have as I don't have a Cell phone or a computer that can 'produce' the digital coupon or the 'apps'. She was recalcitrant and argumentative & finally said she would give me a rain check "this one time".

It was a Harsh & Rude experience - What's up with the Digital Coupon(s)? AND why couldn't I get a Rain check easily? So much for the Loving care... Let me know what's up at [protected] from 8 AM to 11 pm (Pacific) 7 days a week.

Also, I tried calling the [protected] & your system told me to call back later or just hung up on me - This makes me very cranky - it says you don't really care,

Joe Parker

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J
9:45 pm EDT

Safeway the manager at safeway in woodland park

Hello my name is Jesse Thompson,
I am unfortunately filing this complaint against I believe here name is Angela, a manager at your woodland park Colorado store, the address to this store is 1101 US-24, Woodland Park, CO, 80863. I was trying to scan my food at the self check out and apparently I was scanning too vigorously so Angela came up and said with a very nasty and mean attitude like we had stole something or had previously done something wrong " You're not supposed to do that you messed up the machine " and I replied with "well it wasn't scanning so I figured I would try something different, to see if I was screwing something up" there was a lot more said and I wish I could give you better specifics. Then she called for security and a few other fellows came up and asked what was going on we explained it to them as you will see on your security tapes who showed up and they all replied with It's no problem we understand this is not the first time we've had a complaint with her I'm assuming they met Angela and then one young man Rung our groceries up again after Angela ran over and canceled our purchase right before it went through and said we're so terribly sorry, Then after we purchased our steak and potatoes Angela followed us outside and said we are no longer allowed at the store, which I have been going to for over 30 years now, i've been trying to support the local smaller stores because I don't like what Walmart does to small communities going in opening up a store shutting down all the little mom-and-pop stores then because they don't create enough revenue they shut down their store and everybody is out of luck. And I will not be back to the store because of the appalling and rude behavior of the apparent management and I will inform all of my friends and family of such rude behavior I am not a large member of this community and I do not have that much pull, your store will not suffer that much from me and my friends no longer doing business with you, but as we were being harassed walking through the parking lot a lady randomly stop me and said I hate that woman I've had nothing but trouble with her, even the customers who were across the Kiosk from us said to the lady that we did nothing wrong, and also voiced this to the other coworkers around, I sincerely hope that you can see this behavior as rude unprofessional and unacceptable, it really seemed like she was very unhappy or perhaps having a very bad day, nevertheless when you deal with customers on a daily basis you cannot afford to allow your personal life to dictate your work ethic. I sincerely hope this does not fall on deaf ears and that this matter is taken seriously. I will return to the store to ensure this matter has been taken care of, if it has not I will seek more severe measures to ensure this lady does not insult and make other customers visits unpleasant. I am sorry to be the bearer of bad news, but I feel like you would want to know as I am a small business owner myself I would want to know if my employees made my customers feel the way that I did on August 14, 2018

Thank you for reading this and taking care of your loyal customer Jesse Thompson

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E
10:00 am EDT

Safeway no reaction at all on previous safeway complaint registration

Dear Sirs,

I had a very bad experience in Safeway Washington DC / Store 2892 on June 30th.
I wrote a complaint (4 pages) detailing my experience and filed it on line on July 2nd (Comments & Questions / Other case nr #1164429).

I sent a reminder via mail to the mail address in Phoenix AZ.

As per the date of writing, I regret that I have not got any single reaction on my issue.

Best Regards,

Eduard Vloeberghen
[protected]@soudal.cn

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E
9:02 pm EDT

Safeway hot/deli food

I just went in a Safeway to get chicken strips and potato wedges. The food looked like it had been sitting for awhile but should still be fine to eat. When I get home to eat the food, the chicken was dry and hard and the potato wedges were completely inedible. Disgusting really. Don't taste like potatoes AT ALL. I will never buy food from Safeway again if this is the type of food you serve.

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1:24 pm EDT
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Safeway overcharged

After Shopping at store number 1629 in Salem Ore, I noticed that I was overcharged for a bottle of gatorade. It should have been 69 cents and I was charged $3.38. I am retired and this may not seem like a lot, but for me, it is.

I do not think that it was done on purpose. The wrong code may have been entered.
I did not know how to address this as there was no way I could show that I did not buy this amount of gatorade. Perhaps the inventory sheets at the end of the month may show this; anyway, I hope that I can be reimbursed for this over charge.
Thank you,
Pauline Lange
3365 Midway Ave. N.E.
Salem, Oregon 97301

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8:23 am EDT
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Safeway bakery dept

I was at the Safeway 8858 Waltham Woods rd, Parkville/ Baltimore 21234. The slicer is broken for the Artisan breads. I was told that it has been broken for 3 yrs. there are times I would like the bread that I buy to be sliced thinner than what the standard slicers offer. I've also been told that the sliver can only be used for artisan breads. Why? Also if your company doesn't feel the need to fix the slicer, I'll take it off your hands for free. are all the Safeway artisan slicers broken in the area 9645 Belair Rd, 21128 and 4401 Harford Rd, 21214?

Let me know what Safeway decides.

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1:31 pm EDT

Safeway non delivery/no follow up/no customer service

On August 8, 2018 I ordered my groceries by 7am for delivery between 5-9pm. At 6:16 Eric the Safeway driver calls to say he's running late and it looks like it will be closer to 10pm. I tell him that's fine because I I want my groceries and I've been looking forward to this delivery all day. At 9:53 my phone rings and Eric says he has bad news, unfortunately he won't be able to deliver. On my end I'm frustrated and angry and tell Eric to cancel and refund my money. That evening I email my complaint reitering my request for a refund. I also said I'm done with Safeway as this has happened twice before in last year. I didn't hear from customer service on Thursday or Friday. My bank confirmed my $150.00 purchase yet I don't have groceries or money to go elsewhere. Today is Saturday and after 3 calls I finally got through to dispatcher in Phoenix, Arizona to hear I have to wait 3-5 business days for a refund or she could check with local Safeway for possible delivery today or tomorrow. Come on really. FYI if I'd been willing to pay extra I could have had Insta Cart deliver the very morning I originally ordered. There is something very wrong with your system that a paying customer gets treated so poorly. I'm low income and visually impaired and Safeway has made my shopping experience a nightmare. I hope others don't go through this same situation.

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12:07 pm EDT

Safeway chicken, beef

On August 1, 2018, I went to shop at Safeway at about 7:30 AM, I asked for the weekly ads, and they said there were none, this has never happened at any supermarket I shopped at. I went to the meat department, to the Beef section, and noticed that there were no sale signs, showing the new lower prices, the Beef packages was still showing the prices from the prior week that were higher priced, the signs were never put up for over an hour, even after I had left the store. I went to the chicken section and there were chicken packages with a sell by date of July 31, 2018, but the date was August 1, 2018, upon further checking I saw other meat there that had exceeded the sell by date. Other customers noticed the no sale signs in the beef section and they did not buy any beef. The store opens at 5:00 AM. I went to checkout, and I asked the cashier about the sale prices, and they stated that they had to change prices to the lower cost several times, after customers pointed it out to them, because they receive ads at their home address. I had to report the Chicken that was being sold past the sell by date, to the USDA, because it is a violation of Federal laws, as the representative I talked to stated. I know that Safeway normally has a high integrity in the supermarket business, but the store in Coolidge, AZ., according to the local shoppers, that its common knowledge, that the store is Ghetto, and that some of the people that work there, are in the criminal justice system, probably because of the proximity to the prison system in Florence, AZ, only 8 miles away.

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Update by James Phifer
Aug 11, 2018 12:10 pm EDT

No new info.

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12:18 pm EDT

Safeway white. bar cake w strawberry large

Purchased this product on Pacific Avenue in Stockton California. Cake was missing strawberries. tasted freezer-burn and or old this cake was unedible. due to not knowing why it tasted so bad and I was extremely unsatisfied with your products. Attached you will find three picture of bar code, cake, and package in which it came in. I did ask the bakery worker about the cake because the cake was much smaller than usual she said thats how there are. But i buy them offten. She just walked away :

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10:10 am EDT
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Safeway faulty freezers & rotten produce

My main concern is the faulty freezers! Please look at my enclosed photos and I'm sure you will agree that it's nasty and unsanitary! This has been the case for more than 30 days. TOTALLY UNACCEPTABLE! Also, I have had to return 3 watermelons and a bag of kale because they were rotten. UNBELIEVABLE! If this is not corrected, I'm reporting to health department and local news!

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9:22 am EDT

Safeway no prior notice of donating to farmers

Safeway needs to advise customers of donation requests. I was at Safeway Lalor VIC, and when l finished my shop l was asked do you want to donate to the farmers, being unaware of the request l said l would donate next time. The check out lady worker was very ubrupt with me after this! she made me feel bad! If Safeway gives customers a notice of the intention for donations, there would be time for the customer to organise how much they can donate! I felt put on the spot, with out notice, and left feeling bad, l had no time to think about what l could afford to donate!

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Update by Limpy
Aug 10, 2018 9:38 am EDT

Safeway needs to advise customers of donation requests. I was shopping at Safeway, Laylor, VIC, yesterday and after my shop the lady on the check out after my shop was processed, said to me " do you want to donate to the farmers". I was not expecting the request so l told her maybe next time! She became very abrupt towards me as she finished our transaction and l was left feeling really bad! If l had some notice that Safeway was requesting donations, at least l would of considered how much l could afford before going to the check out!

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6:51 am EDT
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Safeway truck driver

Hi I would like to make a complaint about the Safeway driver who was dropping of at mccols as I was taking my 2 year old to my mums car when the driver didn't put the brake on the trolly and it fell of the truck just missed hitting us I would be grateful if this driver would get some health and safety in place as it has really shocked me if it had hit us any more information on this would be grateful thank you very much

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Safeway In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: The Safeway website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized. Overall, a pleasant browsing experience.

Product Selection and Availability: Safeway offers a wide range of products, from fresh produce to household essentials. The selection is extensive and caters to various dietary preferences and needs. However, there have been occasional instances of out-of-stock items, which can be frustrating.

Pricing and Discounts: Safeway generally offers competitive prices, especially when compared to other grocery stores. They frequently have discounts and promotions, making it possible to save money on your purchases. Additionally, their loyalty program provides further savings opportunities.

Customer Service and Support: Safeway's customer service is commendable. Their representatives are friendly, knowledgeable, and responsive. They are quick to address any concerns or issues that may arise, ensuring a positive shopping experience.

Delivery and Shipping: Safeway offers convenient delivery options, allowing customers to have their groceries delivered right to their doorstep. The delivery service is reliable and punctual, ensuring that your items arrive fresh and in a timely manner.

Return and Refund Policy: Safeway has a fair return and refund policy. If you are unsatisfied with a product, they will gladly provide a refund or exchange. However, it is important to note that perishable items may have different return guidelines.

Loyalty Program and Rewards: Safeway's loyalty program, Club Card, offers great benefits to its members. By using the card, customers can earn points that can be redeemed for discounts on future purchases. Additionally, members receive exclusive offers and personalized deals.

Quality of Products: Safeway is committed to providing high-quality products. Their fresh produce is generally fresh and of good quality. They also carry well-known brands, ensuring that customers have access to trusted products.

Health and Safety Measures: Safeway prioritizes the health and safety of its customers. They have implemented various measures, such as enhanced cleaning protocols, social distancing guidelines, and the use of personal protective equipment. These measures help create a safe shopping environment.

Community Engagement and Social Responsibility: Safeway actively engages with the community and demonstrates social responsibility. They support local initiatives and charities, contributing to the well-being of the communities they serve.

Additional Services and Features: Safeway offers additional services and features to enhance the shopping experience. This includes online ordering, recipe ideas, and a pharmacy. These services add convenience and value for customers.

User Reviews and Ratings: Safeway has generally positive user reviews and ratings. Customers appreciate the quality of products, competitive prices, and excellent customer service. However, there have been occasional complaints about out-of-stock items and delivery delays.

Pros and Cons:

  • Pros: Competitive prices, wide product selection, excellent customer service, convenient delivery options, loyalty program benefits
  • Cons: Occasional out-of-stock items, delivery delays

Conclusion and Recommendation: Overall, Safeway is a reliable and customer-oriented grocery store. With its user-friendly website, wide product selection, and competitive prices, it offers a convenient and enjoyable shopping experience. We recommend giving Safeway a try for your grocery needs.

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