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The customer support line on ANY (800) number to reach them through is, HANDS DOWN, the worst collection of "employees" I have ever had to deal with, including the support chat page. And, not just once. I mean, consistently...every single representative I dealt with...every single time...any time of the day. I won't say they are outright verbally rude, if you can understand them (between the language barrier & the volume of their voice during the call.) That given, they will knowingly lie right to your face during a moment when you have absolutely NO service & need assistance. Say they are setting up a callback to resolve the issue & nothing. They will BS you. Minimize issues to end a conversation. Blame your device. Not respond for loooong periods of conversation. In general, they will just make everything an absolute NIGHTMARE for unsuspecting patrons that otherwise can't do anything with their given device or sim card without the help of support. But, believe these words: it is a lawless department that seems to have even less concern for customer satisfaction & than repercussions given for their behavior. I truly can not fathom how any self-respecting company would tolerate a CUSTOMER SUPPORT rep operating like this...let alone the entire department (at least every single time I've called.) If it wasn't for being a lifeline service provider it'd be completely not worth the stress & mistreatment. Unfortunately despicable. 4 thumbs DOWN! P.S. I'm really not a spaz & hard to handle or a "karen" but truthfully EVERY SINGLE TIME I contacted them to assist in resolving an (always relative) issue it would end in high blood pressure & cuss words. 🤬 That's not me. Especially with folks I don't know. Wanted to clarify...I know a "hard to handle" type & I'm quick to admit but I'm not even close. pinky promise. 🤙
