SafeLink Wireless
Reviews and Complaints

Congratulations Scottshply that your service is working. However to dismiss others who are having horrific problems with this company is foolish. People have better things to do in life than to complain unjustly. Look at the numerous complaints against Safelink and Tracfone, they are accurate, and this is my experience as well. These are horrific companies who have horrible consumer service, a weak signal wherein the phone often doesn't work indoors, who make no effort to solve the problem to offer a signal booster (as T-Mobile does to their customers). The agents on the phone are unhelpful or rude and inpatient at worst. This has been my worst experience with a company ever. And the many problems that occurred to date, and the fact that it still hasn't been solved is extremely frustrating. As some others have said, this is a Federal govt program and this company does not meet the requirements and their participation clearly needs to be revoked! How come you're on a complaints website if you;re so happy with the service?

I have no complaints whatsoever .. good service ontime replenish of 250 free minutes end of story .. also works in the House without going OUTSIDE to call ! .. gee wiz .. no one can be happy all the time .

Sure you spoke to the Attorney General...sure, sure

Dude it free stop complaining

You get a choice of 68-125 or 250 FREE minutes per month. You idiots do know this is for people that don't have landlines and ###, right? It isn't for you to call all your friends and text message like crazy with.

one of my friends tried to get cable with a discount they applied at qlink they sent me something in my mail i discarded it

The phone is so slow can't even do anything neither can make phone calls or check anything online. My previous service was better later after paying for a better Android phone it became worst. Phone has become so slow can't do anything anymore but forced to cancel this service. My name is Ali Ghias, 1 Potter St, Apt-204, Warminster PA.18974

SafeLink fails still to connect my straight talk cellular service with my SafeLink approval for ACP, with constant interruption of service. Issue began Jan 2024, with occurrences each month since.

I need my phone because I disability.

I was approved a month ago and have been told every week that "phone will be there tomorrow".. when it doesn't show up, they patch me through to multiple departments then get hung up on. Tracking number given was verified by FedEx as not even valid. I do not know what to do and they continue to give false information every time. Please help

I recieved my phone on June 9. It worked for 2 hours. Then no in or out calls could be made. Using another phone I called SafeLink over 10 times. To no avail. Each worker told me a different solution but none worked. Now I have a phone that I can't used. I need help with this problem.

My phone quit working last week.i called SafeLink.i got a recording saying they were working on towers.they said it would be available till June 14th.

June 2 2023 my SafeLink phone was cancelled for no reason and I was denied free benefits phone service and I was told I had to recertify and that's why the company cut my phone off.i have disability rights and a right to enjoy my free benefits phone service my email and internet and Text message was cut off.

Cancel my account

What an idiot? Prefers to pay $50 a month rather than get a service that is free.

Do you work for Boost? Don't make 2 second calls.

so u are complaying for some free phone that u got for free!? come on! ure just paying for the min! deam this is holarious! i recomend u to purchase an straighttalk phone its $45 text messages, talk, web and picture messages!

You shut my ph. off dont no why i have done nothing wrong i bought a $5.00 air time wont exsept it My name is Gene Doughty 5821 river grove dr micco fl 32976 last 4 ssi 0754 if you dont want to give me air time fine Gene

My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my daughter tried to redeem her free minutes. She never got them. All they gave her were her text messages. She called and talked to them with my help--their excuse was that she had already used up her minutes for the month. Excuse us? How could she use her minutes up when she never got them? My husband tried to redeem his minutes. He started out with his 500 minutes. Made two phone calls totaling one minute each. Next morning he woke up to zero minutes left. He chatted with Safelink. Their excuse? The same as what they told our daughter. Mind you, my husband is not a huge talker. 250 minutes is all he needs for a month. 500 is double what he needs. To say that he went through 500 minutes in less than 24 hours is so absurd it is ridiculous! My son finally cancelled his service with Safelinik because they were taking too long to send him his phone. My daughter ended her service with them to go to a prepaid service that she pays for out of her own pocket because of her disability and the long fight she was having with them. Now my husband is the next one to go. He doesn't have the patience to fight with them. Way to go with keeping your customers, Safelink. And way to go helping people who are low income get and keep phone service. What a joke. We are still going to have to pay $30 a month out of our own pocket to have reliable service because none of the lifeline companies out there are worth anything. I have checked the alternatives to Safelink and they either don't offer enough of what we need or they operate off Sprint and we don't have good Sprint coverage in our area. Safelink was the best for cell service, but when they steal your minutes or they don't send you your phone, then you still have no service and you are forced to pay for service. There is one cell phone company out there that is not associated with Lifeline but has extremely affordable rates and we are going to that company. At least we will be treated with respect!

I truly believe safelink is a front for identity theft. I had to file a complaint with the Massachusetts Atorney General along with my local AGA office.
I have sent my proper documentation several times thru both email and fax. Every time getting an email confirmation that items were recieved. No one has ever seen my documents their, ever? I ask to speak to someone with answers and get refused time and time again. I
All I get is theirs a "guy" in the "back office" who receives all documents. Neve a name, employee title or phone. Shady people, very shady people. These people on the phone do not care about customer service at all. After over a total of 4..35 hours and counting on the phone since 5-26-15, now it is 6-7-15 and I still have nothing. The only thing these people are good at is apologizing an saying sorry! If I never heard those two words again I would be o.k. with it. After all, it's lies that come from their mouths. Every word is scripted on how to not care about people. I have been hung up on four times, given phone numbers to no where. All lies. Safelink is the absolute most disgusting company I've ever dealt with in my 45 years of live! MOST DISGUSTING EVER.
All of this and no one anywhere is helping? I know I am not the only one going thru or has gone thru this.

Conning you out of what? Giving you a free phone and free minutes? Ungrateful [censor] people.

This Company has a bad reputation, I lost my phone and have applied for a replacement. I was told that I would only get ten (10) minutes of the over 500 minutes transferred to the new phone. After many hours and days on the phone, I was told the policy is a government rule that " if the phone is stolen the minutes are stolen". I plan to pursue this issue further and complain to every agency I can find, these people are rip-off and con artist.

I applied for the free phone in August2009 I waited the phone never arrived I called and got the taped options several times finally I went through all the options and discovered a live person in the option of tech support I gave the confirmation number and was told the phone was on the way this was September2009 In October I called again and was told the same thing I then asked to speak to a supervisor and was told that somebody already had a phone in this apartment this supervisor was quite rude told me to fax him all kinds of proof of residency .I asked for an address and was told that there was no address I did not feel comfortable faxing this person any personal info and also wanted to file a complaint I called back in November this person slipped and gave the name of the person who claimed he lived in my apartment and that he applied for the phone I then began my own investigation and discovered the person actually does not live in the building at all his elderly mother does this person also took packages sent to my son who is mentally impaired By the way he is the one the phone is for and he is the head of the household This apartment is leased to him as of November 2008 this person applied for the phone in January2009 In January2010 I got a letter from Safelink which I assumed was for my son only to discover it was a recertification for this person I then read in the local newspaper for being arrested Now here is the thing I live in Apt6, his mother lives in Apt8, I then approached the realty office and was informed that he should not be living in his mothers apartment because she is the only person who should be living there she is on a subsidy, now Inoticed he is on the mailbox of Apt10 I can not understand how this fraud can steal from a disabled person and how Safelink can tell me I need to do all this extra info and never asked this lowlife to prove his residency, here we go into June2010 and this still is not resolved By the next complaint I make is going to the Massachusetts Attorney General Richard Cushman Lynn MA

Interesting. I was just about to apply but decided to do some research first and found this. I have to admit, i feel uneasy about it. I'll do more research.

Stop complaining so much dam. I needed a phone for emergency purposes only. I work at a gas station third shift and deal with crazy mother[censor]ers. I get paid minimal wage and had my vehicle re-pod recently i was grateful that the company helped me with a free phone and i don't complain for [censor]. It has a sim card buy another phone if you don't like it but quit [censor]ing about the phone so much appreciate the fact that one company stepped up to help you and those in need and if your [censor]ing so much obviously you didn't need a phone that badly can't get in touch with customer service then select the obvious option that will patch you thru sometimes the wrong question is the right awnser (hint)

I had the same problem, they kept telling me they were going to send me a new phone but never did. I went to family dollar and bought a trac phone and then called them again and then they activated it for me. i wish they would have just told me to buy a new phone instead of sending me through a whole bunch of crap.

yesssssss they need to tighten the [censor] up with these sorry [censor] phones 4real tho

I tried several times to have the name which appears on caller ID's changed to my name. After wasting my hours with their service department, the problem has not been taken care of. Can anyone help, PLEASE!

i have lost my phone too. it is impossible to reach a customer service rep on the support line. all i could do was cancel my service, but whoever has the phone can still use it by purchasing minutes. i hope they enjoy their free phone. [protected]

i lost my phone how can i apply for a new one my #[protected] & is it possible for me to keep my same # my email is otttottie1@yahoo.com

you should not criticize so much for the phone that you had free! u didnt pay anything for it
if you want to have a better service stop criticizing if both want to have a better PAY FOR IT!
and for willie jetson i will investigate

my attitude might change if i got my phone

I applied for safelink and supposedly a free phone has been sent out but I haven't gotten it it has been almost a whole month now

I am on food stamps and AHCCCS in the state of Arizona and SafeLink Wireless is telling me, I'm not entitled to my Obama phone, which is very interesting when, the reason for a Obama phone is to help people get off of being in a position to need the Obama minutes, which I haven't received for almost 9 months now

No service. I haven't had service in three days. I contacted the company and still no resolution

I applied for a safe link phone back in 3/14/2017 . They sent me a sim card instead.so I had to dig up one of my old phone. Since then I reported my phone and the sim card lost. Been trying to get a replacement phone been going through hell

I been calling trying to get my minis they say I got them. I did not. And then their being rude and I can't get no where with them and I have no minutes .And being disabled I need them.so what to do?

I tried to apply with safelink wireless and they told that I already had a phone with them. That was the first time that I applied with safelink and I was very upset when I applied. I want the account closed under my name promptly.

Very very very concerned that this has happened. I expect an answer regarding this matter.

Thanking you in advanced

A week ago I seemed to have had my phone drop out of my pocket, I still have not found it [protected], Is there a link to order a new one ? Asap.

my assurace wirless free servise [protected] stop workinng 3 weeks 04/06/2018, please connect my service, is it allways free service minutes, or have to pa $27 45 for monthly or send me new phone, srigana thillai 25 highland ave apt 1009 somervile mass 02143

My dad services got cancel help he didn't even got notify about the cancel he's retried he needs a phone needs dosnt have the money to buy him a phone help

I think it's really not fair that you can't get a replacement phone if you're phone gets stolen you have to purchase one I thought that was why the free phones was available to help you if you had government assistance