I was re-certified in March for my Safelink phone.
My due date was February but having a fire in my rental house before that forced me to have to move, and the trauma made me forget to change my address with you.
No problem; just re-apply, right!
However, I have been forced twice since March to recertify for my phone service and after recertifying online last Monday, and faxing my SS Disabilty Verification letter within 5 minutes of the online certification that same day, I have YET to receive my minutes this month.
My recertification was approved on 09 March 2018, according to your records.
Upon re-certification in March, I was told I needed another SIM card. I did not get it for for four weeks, since my sister was in the hospital in Arkansas and I went there to support her (car accident); I got the SIM card in late April and installed it first of May. Since I did not get the SIM card before I left out of state, I had to wait until I got back (most people understand a family emergency supercedes worrying about a SIM card being received).
After installing it, I was told to reinstall my OLD SIM card, which I did. So I went over a month without service because you wouldn't simply re-activate and use my old SIM card; but asked to use my OLD SIM card after I got the new one!
I also did to get my minutes in June of this year; I had to re-certify online again; only at the end did the person realize that I was already certified for the year; which I kept telling your CS person over and over for an hour! They then put my minutes for that month on my phone.
AGAIN, this month, you have refused to give me my minutes; telling me that I had to re-certify.
On Friday, 06 July, I sent my application printed from the website (with my name and address already filled in), a copy of my CDL Class A license, a copy of my Social Security Disability letter with my 223 Straight N Narrow Road address on it, and a cover letter by fax.
Since I didn't have my minutes again for this month by Monday, 09 July, I called to find out where my minutes were. I was told that you ignored my complete faxed application sent two Fridays ago and I would have to recertify by phone. I told the CS person that I had to go through this crap in June; I was informed that there was no record of this.
My friend, Mark Harmell, loaned me his phone to call you and get my minutes in June; he sat and let me take over an HOUR trying to get my minutes from you on his phone.
Juanita, the front lobby lady at Campbell and Battlefield Burger King, listened to me yell and rant on the phone while I was trying to get my minutes in June..she kept telling me to "Relax" and everything will work out.
Anyway, last Monday (09 July) I recertified online with your worker and immediately faxed a copy of my Social Security Disability letter to the number given me.
I DON'T HAVE MY JULY MINUTES YET!
A copy of this is being forward to the Attorney Generals' Office along with a copy of my Social Security Disability letter I have been using to recertify with your company.
Since this month is halfway over, I expect the remaining minutes this month to be forwarded to next month, along with my August minutes as well.
I do not have a way of going online to get an updated copy of my Family Services letter, so I switched to my Social Security letter instead. Both are supposed to be accepted by your phone company
I have a copy of my "continued Food Stamp" approval letter which I receive every month, which also lists the SSDI amount I receive every month on it. I am also giving the AG a copy of this letter.
I am tired of this crap ever month of not receiving my minutes! I should not have to recertify until March of 2019.