Ryobi Tools review: Ryobi Tools review: 40V HP Brushless 21 in. cordless battery walk behind self-propelled lawn mower

My lawnmower is subject to a recall for catching on fire. I only discovered the recall when the mower stopped working and when I put the 6 amp 40V batteries in the 2 center lights would come on. When switching the jumper from one battery to the next the Jumper would arc...
I called customer service and was told they had already sent a replacement for my lawnmower to someone else. Their policy was that to get a replacement due to the recall you needed to cut the main cord and provide a picture of the cut cord prior to receiving the replacement. I was asked to provide pictures with current date of my mower's model/serial number and several pictures showing the condition of the mower which I complied with. After more than a month of going back and forth with the customer service rep over email I was told that the next level was working the issue and they would get back to me shortly. After several weeks with no response I tried reaching out to the rep, but everything went dark and the rep never responded.
At this point I called customer service again- new representative, this one told me it's already been replaced, I responded with "okay, if its already been replaced, send me a picture that shows my model/serial number with the cut cord" Additionally, I would like to speak to a supervisor regarding this issue. I was assured that I would get a 3 way return call from both the rep and supervisor the next day. Not amazing, but as you might have guessed Ryobi has gone dark on me again with no response. I've been working this issue for 3+ months.

So, the result is I have a "paperweight" lawnmower and 2 expensive 6 Amp 40V batteries that are useless to me. And, although I have a garage full of 18v Ryobi tools in my garage, I will never buy another Ryobi product again