Alpine Home Air

DO NOT BUY ANYTHING FROM THIS COMPANY! I bought a complete mini split system they sell under the name Blue Ridge. They are complete junk! They are made by Midea from China and are actually an inferior version of Midea's usual units which are mediocre at best. I have owned and installed hundreds of Minisplit units mostly Fujitsu and Mitsubishi but supply was low on those units due to COVID and I thought I would take a chance with these. BIG MISTAKE. They never worked properly and when they did work at all they sounded like a freight train outside of my house. I had to sue them in CT Superior court to get my money back. They claimed, in official court filings, that I agreed to the sales contract (YOUR RECEIPT THEY MAKE YOU SIGN) in very small print that their goods are sold " AS IS"! They don't need to work! Can you imagine buying good for 10's of thousands of dollars of equipment from a company you know nothing about and they slip that into you sales receipt? They then claimed in official court documents that if you want to sue them you agreed in the sales contract(AGAIN YOUR RECEIPT) that you had to do do in the State of Illinois! Neither argument stood up in court and they lost, but then they agreed to settle for half of what I was owed. I agreed just because I was busy. I junked the equipment thinking we had settled and the time period to withdraw the settlement was over and then the withdrew the settlement which the judge through out and ordered them to pay they, are appealing that Decision. I think everyone should be aware of what a POS company this is. You can find the CT legal case by Googling State of CT JUD and search by party name. Their parent company is the Todd Arthurs Company INC, Todd Arthurs Company Inc DBA Alpine Home Air. AGAIN AVOID THESE UNITS NO MATTER HOW CHEAP THEY ARE. I would not be slightly surprised if the positive reviews are fake and paid for by them.

I recently purchased 9 units from Alpine Home Air and unfortunately, only 2 of them are currently functioning. Each unit has a unique error code and despite my attempts to fix them, I have been unsuccessful. I have reached out to customer service multiple times and they have suggested that I hire a professional to fix them. Even with the help of an AC company, we were unable to resolve the issues. The units seem to work for a short period of time before breaking down again. I live in Las Vegas and it appears that these units are not suitable for this climate. Based on my experience, I cannot recommend this company or their products.

I recently gave Alpine Home Air a call to inquire about the size of compressor I needed for my home. I found their sizing selector to be a helpful guide, but I had a specific concern about my lines being 65 feet long and wanted to confirm the appropriate compressor size for my situation.

When I spoke with a tech rep, I unfortunately didn't catch his name. He was unable to answer my question at the time, but assured me that I would receive an email and phone call with the information I needed. However, I was disappointed to find that neither of these follow-ups actually happened, despite my phone number and email being confirmed during the call.

Overall, I appreciate the effort that Alpine Home Air puts into providing helpful resources for their customers, but I was disappointed with the lack of follow-through on their promise to get back to me with the information I needed. I hope that in the future, they will be able to provide more consistent and reliable customer service.

I gotta say, the software for purchasing from Alpine Home Air is just okay. It can be a bit of a hassle to navigate, but it gets the job done. However, the receptionists are top-notch! They're always friendly and helpful, which is a breath of fresh air in today's world.

Now, here's where things get a little frustrating. Once you're put on hold, it can take a loooong time to get a product specialist on the line. I mean, come on, Alpine Home Air! Do you want people to buy from you or not? It's almost like they want you to give up and go somewhere else.

I actually gave up after waiting for over 30 minutes. That's just not acceptable. Luckily, I knew exactly what I needed and was able to order it online. But still, it's not a great experience.

All in all, Alpine Home Air has some great products, but their phone system needs some serious work. If they can improve that, they'll be a top-notch company.

I had a bit of trouble getting in touch with Alpine Home Air. The wait times on the phone were pretty long, and their call back system didn't seem to be working. When I finally did get through, I found that the order processing system could use some improvement. For example, there wasn't enough space to include two different "ship to" names, like a business name and an attention line. I also had to make some changes to my order, and when I received the email confirmation, it looked like some items were duplicated or even tripled. I'm guessing that these items were still in the system from previous orders that I had deleted.

Despite these issues, I'm still hopeful that my order will arrive soon and that everything will be in good condition. I want to give a shoutout to Frank, who was able to answer some of my questions and provide some assistance. I'll update my review once I receive my items and have a chance to evaluate them.

I wouldn't recommend using Alpine Home Air (alpinehomeair.com) for your HVAC needs. It's better to shop locally or with a business that values customer service over making a quick buck.

My experience with Alpine Home Air was not a pleasant one. I had to return a product that was misadvertised and misrepresented. To my surprise, they charged me $200 for return shipping, which was almost one-third of the product's cost. I was also forced to use R&L carriers, which turned out to be a terrible experience. The shippers were incompetent and looked like they were on meth. They had only two teeth in their mouth, which made me question their ability to handle my package with care.

I understand that businesses need to make a profit, but not at the cost of customer satisfaction. Alpine Home Air seems to be more interested in scraping up every dime than providing quality service to their customers. I would advise you to avoid them and shop locally or with a business that values your patronage.

Alpine Home Air is a company that sells line sets that are pre-flared. However, the flares are terrible and not up to par. The pressure specs in the manual are inaccurate, which can cause problems when trying to check the pressure. The manual says to check with nitrogen to 250, but after the heating mode blows, the pressure needs to be checked to 500 psi. This is a big problem and can cause a lot of frustration for customers.

Another issue with Alpine Home Air is that there are missing codes in the code key in the manual. This is a big problem because it can cause confusion and make it difficult to troubleshoot problems. This is not acceptable and needs to be addressed by the company.

Overall, Alpine Home Air needs to be held accountable for their poor quality products and lack of attention to detail. Customers should not have to deal with these issues and should be able to trust that the products they purchase are of high quality and accurate. If you are considering purchasing from Alpine Home Air, be aware of these issues and proceed with caution.

Bought a mini split from Alpine Home Air, but had some issues with it. The fan motor stopped working right away, so I had to replace the whole head unit. They didn't cover the recharge, which was a bummer. Now, less than a year later, it's leaking and I've had to call in other HVAC companies to try and find the problem. It's been a real headache, especially since it's just outside of warranty. I wouldn't recommend buying the Blue Ridge products from Alpine Home Air. It seems like they're just relabeled and not very reliable. If you're looking for a better experience, I suggest spending a little more and going with a local company that has higher quality products and better warranties.

I recently had an experience with Alpine Home Air that left me feeling quite frustrated. I decided to order an air conditioner over the phone on March 15th, and was told that it would be delivered within five business days. I was charged over $3,000 on my credit card, and eagerly awaited the arrival of my new unit.

However, on Friday the 19th, I decided to call and get an update on the shipping status. To my dismay, I was informed that the unit was backordered and would not arrive until sometime in May! I couldn't believe it - why hadn't they told me this when I placed my order? The customer service representative I spoke with admitted that they should have informed me of the backorder at the time of purchase.

Now, I'm left waiting for a refund and feeling extremely frustrated. I live in Florida, and going without air conditioning for two months is simply not an option. I'm disappointed in the poor customer service I received from Alpine Home Air, and would caution others to be wary of ordering from them.

I gotta say, I really dig Alpine Home Air! But, I gotta be real with y'all, I ran into a bit of a snag when I was trying to check out on the site. There was some kinda glitch or somethin' that kept me from completing my order. I was tryin' to snag an AC unit that was recommended for me, but it turns out there were some issues with my order that I wasn't made aware of. I needed a unit that was good for California, and it turns out I needed the 071 instead of the 061. But, when I went to buy the 071, it wasn't on the list of recommended units that I could purchase. So, needless to say, I was pretty darn frustrated. Don't get me wrong, I still think Alpine Home Air is the bee's knees, but next time I think I'll just talk to one of their helpful folks instead of tryin' to navigate the website. Unless they fix that glitch, of course!

So, I was browsing the Alpine Home Air website and decided to purchase some 20 x 20 4" filters. As I was checking out, a message popped up saying that I could add additional items with no extra shipping charges. I thought, "Great! I need some 16 x 20 4" filters too!" However, when I added the additional filters to my order, the shipping cost doubled. I'm not sure if the message only applies to equipment purchases, but I was a bit confused as to why the cost wouldn't cover shipping for two boxes. I mean, $47.64 seems like it should be enough to cover the expenses needed to ship two boxes, especially since the popup filters indicated cheaper shipping prices. Can someone please clarify why I'm paying the same cost as if I only ordered the standard filters that come in a 4" thick box? I would really appreciate some feedback on this. Thanks!