Royal Caribbean Cruises
reviews and complaints

Hi, I sailed Royal Caribbean Symphony of the Seas this December from 24th December to December 31st. When I was on board, I was harassed by some teenage boys and was forced to file complaints against them. This experience has traumatized me and my entire trip was ruined. The security officers on board handled the situation though there was one particular officer who told us to ignore them and to bear with the taunting.I adamantly told him that we cannot ignore this and it was my right to stop them from harassing me. After being harassed continuously for 3 nights straight and filing the complaint the boys backed off but I was so traumatized by this experience and was weary of them harassing me agin. This completely ruined my trip. I am an emerald member of Royal Caribbean and have travelled multiple times but have never experienced this type of thing before. I want Royal to compensate me for this bitter haunting experience. It was supposed to be a great experience after waiting 2 years for it but instead turned into my worst vacation of my life.

We bought 2 tickets with reservation number No. 7136911 to make the cruise aboard the Quantun of the Seas, departing from Seattle, Washington on 05-09-2022, with the aim of sailing to see glaciers and snow-capped mountains, as Appreciates the advertising that is reported on the website and that is attached to this.

Needless to say, in order to make the trip, in addition, we took out the Argentina-Seattle (USA) flight tickets for a value of US$ 4,184, we had to take out the medical insurance, covid 19 test (health certificate) required For Canada, French visa, incurring US$ 400, we contracted extra accommodation for the nights we had to spend to wait for the departure date for the sum of US$ 620. That is, there were several expenses we incurred to make the trip towards Alaska and be able to see Glaciers and snowy landscapes.

Once the trip started and as the days passed, we began to worry, since the landscape we observed was not what we expected. WE DID NOT SEE SNOW-COVERED MOUNTAIN PEAKS, MUCH LESS GLACIERS, as they are displayed on the website where the travel tickets are purchased.

Unfortunately, and as we mentioned before, not seeing such landscapes, we went to the customer service staff of the cruise, who informed us that at no time were we going to have those landscapes, since they were not included in the travel route and that for such reason, a few days before - after the start of the trip - they had refunded us the sum of US$ 100 per room.

This situation was disappointing for us, since we traveled from Argentina to Seattle to take this cruise, with the sole purpose of seeing such landscapes. WE HAD NO OTHER INTEREST.

We reiterate, our expectations of what we expected to see, match the images displayed on the cruise website in which they promote the trip to ALASKA.

At no time, prior to the completion of the trip, we were notified of the change of route or modification of landscapes. Had we been aware of this situation, we would not have made this trip and we would have chosen to make another trip that complies with the conditions of the contract, even if this would have implied a change of date or cruise, since the only thing that interested us was to see the images that promote this particular trip.

Unfortunately, we feel deceived in contracting the trip, since the images published and offered as part of the trip, and by virtue of which we made the decision to carry it out, we never saw them.

In order to prove the facts that we denounce, we attach images of the website of the official site where we purchased the cruise tickets, proof of the expenses incurred.

My name is Anthony Rowe. I am a Diamond Member and about to be a Diamond plus member. My Crown & Anchor number is #[protected]. My wife, Paulanda McGuire and my daughter, Simone McGuire was also booked on this cruise. My 12-year-old daughter is really disappointed!

On 1-7-23 at 1: 46 am in the morning your Company sent me an email stating our cruise and all excursions were cancelled. Your Company stated that our payment was not due until 1-30-23 per the extension we requested, and you approved. It even states in the cancellation notice that you emailed me, that the cruise is cancelled because the payment was not received by 1-30-23.

How is it that you cancelled our cruise on 1-7-23 and 1-30-23 has not come to pass yet?

This is extremely upsetting and I placed a call 1-7-23 at 9 am Central time and was hold for an hour and a half. No one ever picked up. My wife called and 9: 30 am and someone finally picked up and the lady told her that the cruise was cancelled. I called again at 12:00 noon central time and was on hole for 45 minutes. I called again at 12:30 pm central and I am still on hold as I type. It is now 2:05 pm Central time.

I would like for our reservation to be reinstated immediately with the same excursions, and accommodations or better. If this is not taken care of immediately, we will retain a Law firm to further pursue this matter.

This is how you show your thanks to your Loyal Diamond Members?

My total bill was $13,639.63 and I paid a deposit (cash) $6000.00 before leaving the ship, which left a balance of $7639.63... but you charged my visa $10,478.70. What is the over charge of $2839.07 for?

Booking number [protected] to 12-18-2022 Wonder of the Seas.

cabin 10316

David Gabauer, Lisa Lesinski-Gabauer & Devon Gabauer

724.622.6440

Reservation 7848111. I called on Dec 8 to cancel a reservation for medical reasons. My wife has worsening medical problems. I was lead to believe a refund of my deposit would follow us presenting a physician statement. We called today to provide that. The agent denied our request and I requested the issue be escalated to the supervisory level. While waiting on hold, your phone system disconnected me. I emailed the agent asking for a callback, but received none.

I recently came off Wonder of the Seas sailing for November 27th ending Dec 4. As many know this cruise was cut short due to medical emergency on previous weeks sailing so it was only a 6 day sailing. I had a comped cruise interior room. I had to pay an additional 1 night hotel room and additional 1 day rental car. While I was compensated a measly 18.00 others were compensated much more. 2nd and biggest complaint. Club Royale. What a joke. I made prime on this cruise and never received any free offers. Only the instant cruise reward. I spent several hrs on the phone with club royale getting only lip service from your reps. Not just for this reason but Do to the above mention complaint I cancelled 2 different upcoming cruises and can’t get my refund deposit and upgrade fee from royal. The last and final thing is my husband sailed with me and played in the casino and his club royale points won’t update. I have spoken to supervisors at club royale promising they would call me back after researching my issues and still no call back. This is ridiculous your club royale staff knows only how to book cruises. Other than that they can’t resolve ny other problems. I would like some resolutions to these issues

Good evening,

My family's upcoming 9 day cruise sailing on 8/28/2023 on Odyssey of the Seas was just cancelled because it was chartered aka (rented by a wealthy entity). I called to choose one of the three cruises listed on the email. I choose the 8 day cruise which cheats my family of one day of cruising, but I am going with the flow. I booked this cruise at the My Next Cruise area during my last cruise, and we were thrilled to book the Grand Suite. We we also promised a $300 onboard credit because we booked our next cruise during our current cruise. We normally do not get to spend our time in luxury, so this was a splurge. We got a decent price because we booked so far in advance. When spent at least 2 hours reviewing the ships, and comparing the prices before choosing the Odyssey of the Seas ship that had a Grand Suite opening. During our research, we found that many of the sailings had already booked the Grand Suites even a year in advance. When I called to rebook my cancelled cruise for the offered booking on August 20th, 2023 aboard the Odyssey of the Seas, I was told the Grand Suite was not available on the offered sailing. The Owner's suite and Royal Suite was available but I would have to pay an additional $10,000 or more. I was told my 'price lock' only worked if they had the Grand Suite available on the sailing they offered to replace the cruise they cancelled. As I already know, the Grand Suite books up quickly so it was no surprise to me that the Grand Suite was not available. The Royal Caribbean customer service agent told me I could pay an extra $10,000 or more for a different suite, or cancel. Obviously booking a cruise at this time for that ship, location and time will now cost more since it is closer to the sailing date. This is not fair, and not good business. I am willing to change the date, reduce the amount of cruising days by one, but it would be fair to offer me a suite with perks (not a junior suite) at the same price that I previously locked in for when booking the original Grand Suite even if that means giving our family the Owner's Suite or Royal Suite.

Thank you, and please reach out to me if you have any questions at [protected] or [protected]@yahoo.com.

Janine Santora

I coordinate my first group with over 20 cabins including 1 suite and 48 guests. The agent that assist with JW Family (3998580) L CORRIPIO. My Booking Tour Conductor Credit was $1,966.35 which the agent gave $853.35 to one of the guest family member trip.,, so as of today I was given $512.37. After consulting with the onboard member services Mr. Igor International Ambassador, he said he has never heard that the agent Ms. Corripio can just take my money and pay someone else cruise off; especially without consent. Please let me know Royal Caribbean's policy, because the last I knew if you don't pay your remaining balance then you don't go and forfeit any down payments.

My husband and I went on one of your cruise lines September 2, 2022, Enchantment of the sea out of Baltimore Md.

We arrived on the ship in the a.m . We waited until our room was ready , once the room was ready my husband and I put all our stuff in and went to have a casual dinner. We went back to the room awhile later. I took a shower and there were bugs inside the shower, shower curtain and myself. My husband pulled the blankets back and there were stains all over his side of the bed. To be honest it looked as though someone dragged their butt across the sheets and left poop marks. We went to the front desk to complain. We waited in line until it was our turn, explain the situation and no-one seemed as if they cared .Finally 3 people came into our room to check to be sure we were telling the truth. The person in control seen the bugs, seen that the shower curtain was to short therefore everytime we showered it would flood the bathroom. The shower head itself was like using a garden hose

About 1 hr later they moved our room to not much of a better one except no bugs.We had the complaint with the shower, the bed was so uncomfortable and the room was not the cleanest. We were extremely tired so we sucked it up. The next morning he went to take a shower and there was no hot water.Again made a complaint and once again guest services had some excuse the water takes 15 to 20 minutes to get hot. The manager of housekeeping gave us a coupon for 20% off our next cruise. I looked online they were offering 35% so that wasn't really compensating us. The front desk had said we could use the 20% on top of other promotions. Not true ..the whole trip was one issue after the next with the staff really not caring. I am very upset that this is my 2nd email to this cruise line without a single word back.

We usually cruise with Carnival but we wanted to give your cruise line a try and it was just horrible.

I would never recommend Enchantment of the Sea nor your cruise line , not with the way we were treated.

Sincerely,

Mrs. Phelps

In May 2019 I was on a cruise (6648391) where a main water pipe burst causing flooding in my cabin. No other available cabins so a few days with soaked carpet, towels and fans we made it thru. With apologies I was granted an FCC with 1 year expiration. In May 2020 I booked another cruise (4271477) for 2021 using my FCC that RC later canceled for "redeployment" attributing it to the pandemic. I had to FIGHT to get my FCC restored and was told on 10/14/20 that by cust svc (Ana) via resolutions (Kim) that it was reinstated and would have no expiration. Made sense since no one knew when the pandemic would be over. Ok, so 2 days ago I went to book a cruise for April 2023 and there was no record of my FCC. After 70 minutes on hold to resolutions and another hour explaining the situation and providing CFF certificate numbers (1-GD9LAKO, 1GD9LAKQ), RC names and dates of the no expiration conversation I was told under no concern that the credits were good for one year and are expiring 12/31/22 and is there any way I can use them before that?! How do I now trust RC when you can't trust what they tell you, when they tell you and who tells you this which I clearly recorded in my notes. There was NEVER any communication of this change to my FCC and offered complete disregard for customer care relying instead on some uncommunicated policy change. Our cruise plans for April 2023 are now in the trash.

Dear Royal Caribbean,

I am a veteran cruiser and wish for you to know of my Thanksgiving experience on the Oasis of the Seas. This sailing was the worst cruise experience of my life. I have taken the time to provide details in hopes that future patrons of your cruise line may fare better.

My assigned boarding was 10:30-11am. I arrived on time to find parking Terminal A full and was directed to go to Terminal J. I dropped off my teen, 5 year old, and luggage, and drove with my baby to Terminal J. There I waited almost an hour for a shuttle. When it came, the driver said to wait for him to put down the ramp for me to board the bus with baby in stroller. I had to stop him from leaving when he forgot! Then he yelled at me to find a seat when I remained standing by the stroller upon boarding. Another passenger moved from an accessible seat so I could stay with the baby. The driver followed too close to another car and needed to make a hard break throwing me to the floor. As I was getting up to retake my seat, he did it again and back to the floor I fell. Upon arriving at Terminal A, he refused to take out the ramp for me to exit the bus with the baby. I had to wait until all the other passengers’ luggage was removed and only then did he provide the ramp.

I rejoined my children, boarded the ship, and found our friends. Having been given no room keys, we went to guest services and waited in line for an hour only to be told the cards would be at our cabin. We went to the cabin and were very happy to find the keys and most of our luggage. The missing bag had all the baby supplies. Also, I had purchased drink packages and there were no soda cups in our room. Back to guest services. After another interminable wait, I was told to show our room cards at any bar and they would give us the cups. As for the missing suitcase, we should not worry unless it didn’t come by the end of the night. Fortunately the last bag was delivered without incident.

I visited Adventure Ocean to register my 5 year old and 16 month old. Then we went to meet up with friends. I came back Day 2 to find that reservations were needed for the baby and those fill up quickly. Only 7 hours care is guaranteed and any other time would be standby. No one told me this at registration. I was informed those who cruise frequently with Royal Caribbean already know this. Ironically, I did cruise with RCCL last year for Thanksgiving too. At that time the issue with AO was limitations on attendance due to Covid. This time it was supply and demand. I was able to make reservations for Day 6. Despite my frustrations with the process, the care provided was excellent. Both baby and 5 year old loved their time at AO.

My travel agent was aboard this cruise and had booked more than 45 people for this sailing. When I went to dinner, I found that my family of 4 was assigned to different tables. Another trip to guest services was fruitless. They said my travel agent tagged us with others and there was nothing they could do. I spoke to my travel agent who said yes, we were tagged with a group of 12 (Renee Richar, Robert Richar, Rebecca Richar, Carol Earnest, Sheryl Wilk, Jonah Wides, Rhonda Post, Brent Post, and my family of 4). However, the 12 of us were not seated together! I was told if I didn’t like it, we could eat elsewhere. Upon insisting, guest services did arrange for us to eat together [that night only] at 8:30pm. It was abysmal. The waitstaff was annoyed and indifferent. When I tried to order drinks besides water, I was told we were not even supposed to be there.

Back to guest services on Day 2 to resolve dining. More than an hour in line resulted in being told they would get back to me. My travel agent was able to arrange things for my little family to sit at a table for 4 near others in our travel group. Three days later, guest services called back to ask why I had not been to the dining room. Apparently they made arrangements for another table, never told us, and wanted to know why we hadn’t been coming to dinner!

Meanwhile at table 510, our head waiter was Wesley with assistant Stefan. Wesley was horrible. He was rude and impatient. He got the orders for appetizers wrong or just omitted them. Once when I asked for what I ordered, he actually argued with me. Stefan was a delight. I learned he was from Montenegro and had fun speaking with him. I showed him pictures of a cruise from 4 years past when I visited his country. My travel agent did too – until Wesley snapped his fingers for Stefan to move along. Ordering drinks other than water was also difficult. Wesley told me it’s faster to order from the bar. Stefan took our drink order once but upon seeing how Wesley treated him after, we tried to bring our own drinks to dinner. For the second formal night, I just did not want to deal with Wesley and made reservations at the Solarium Bistro. That was fantastic! The food was great, the waitstaff was personable and engaging. The difference was night and day.

I do want to touch on the food quality at main dining. Unappetizing presentation. I ordered shrimp cocktail once and it was served on wilted shredded lettuce. The ham at Thanksgiving was mostly fat and the turkey had gristle running through it. The gravy was congealed. We ordered pumpkin pie for dessert. We received 3 pecan pies and one pumpkin for the table. When I said we ordered 3 pumpkin and no pecan, Wesley asked if there were allergies. I said no and he said they ran out of pumpkin! We had early dining. There is no way they ran out. I just stared at him until he looked away and brought a second piece of pumpkin pie. The four of us shared the two pieces. There were days when I ordered chocolate mousse or crème brulée. They mousse tasted like jello pudding. The crème brulée was topped with a watery caramel-colored syrup. One night I ordered the Chops filet with a baked potato. The filet was perfect. The potato was … a potato. No butter. No sour cream. No accompaniment at all. On the last night of the cruise, Wesley informed us that there would be a survey and to please let Royal Caribbean know of our experience. I honestly believe that he has no idea how horrible he was. Please know that we did love Stefan!

Moving right along, let’s talk about Casitas. I ordered one for the second sea day. I was told to come to the Lime and Coconut at 9am for assignment. I did so and was met by Yuda who said he would show us the ones available. The first one he brought us to was Casita 10 and it was perfect. It overlooked the pool and provided shade. Yuda offered to show us other options but #10 was fine. He showed us a button to call for drinks and had my 5 year old press to demonstrate how it activated an alert on his watch. The Casita said “Welcome Stefanei” but Yuda said that was from the day before and he would update it. I took the kids to breakfast and returned an hour later to find “Welcome Holly” on the board and others enjoying my Casita. I went to the Lime and Coconut where I was told we needed to reserve Casitas and had been assigned Casita 1. When I argued that I did make a reservation, they showed me the paper where Yuda had written “1” and not “10” as agreed. They called for Yuda who told me his manager made him change it as another party had reserved Casita 10. I know that those reserving multiple days have priority but otherwise assignments cannot be made before 9am the day of reservation. I asked for the manager and was told Yuda was in charge of the Casita reservations! The only other option left was Casita 3 but that was in full sun so I kept Casita 1. Annoyed with the entire affair, I left the pool and did not return until 2:30pm. I tried to order a drink but the call button either didn’t work or wasn’t answered. One of my friends who had a Casita earlier in the week stopped by at 5pm and asked if I’d gotten my complimentary drinks. When I said no and don’t bother because this Casita had no service, she stopped someone and asked him for drinks on my behalf! We enjoyed complimentary pretty blue drinks as the sun set and then I surrendered my $200 Casita.

As a repeat Royal Caribbean cruiser, I am used to early diners going to later shows and later diners going to early shows. This was my first cruise on an Oasis class ship. I was shocked to learn that reservations were needed for entertainment. I was only able to make a reservation for Cats on Day 6. Guest Services told me that I could line up for standby seating for sold out shows. There were no work arounds here. I am still in shock over this. I thought Oasis would be awesome. It was not. It was bigger but severely understaffed and over hyped.

I am also used to excursion tickets being delivered to my stateroom. The tickets for the Aviary at Costa Maya that I ordered while on board were delivered to my room. Nothing else came. More time in line at guest services. There was one time where 4 staff members were chatting and 2 were helping guests in line. I understand that staff members are entitled to breaks. However, breaks should not be taken in front of guests waiting for service. Surely there was a private break room where they could have congregated? It should go without saying that on a ship with thousands of passengers and excessive lines, there should be more staffing but that is a lost cause on the Oasis.

Coco Cay is one of my favorite places to visit. I love the sea beds and my teen loves the water park. My travel agent friend and I each booked a sea bed and wanted them together. We were refused. They assigned her 25 and me 28. This was my first time sailing with a baby. I was told there were beach strollers available. There were not. Nor was there anyone to help me get to my reserved beach bed. I was given a map but could not figure out how to find Chill Island. When I asked for help, I was told all of Coco Cay is Chill Island. I pulled my baby in her stroller through the sand for over an hour before finding my way.

One bright note that I want to mention was our room steward. I regret that I did not take down his name because he was wonderful. My kids and I had adjoining staterooms that were always attended and clean. The towel animals were adorable. If the whole of my vacation was a hotel-like stay in our rooms, I would give 5 stars.

I am not new to cruising. I have sailed on Holland, Princess, Celebrity, and Royal Caribbean. On this sailing I experienced the absolute worst service of any vacation ever.

Sincerely,

Bari Siegall

Hello,

My husband. myself. a friend, and other friend went on a cruise with Royal carribean. We left Los Angeles on Oct 30th. After leaving we received an email/invoice of stay showing a charge saying we went on an excursion. We did NOT book, nor agree to pay for any excursion. In fact we left on foot, paid cash for the shuttle to take us downtown to walk the streets/shops then returned. Our friends went with us and did not get this charge but we did. When I contacted Royal carribean they sent me a copy of the “receipts” showing an excursion. However, they are not signed by anyone in my party. Again, we did NOT book, nor agree to pay for any excursion, nor did we go on one. They refuse to reimburse us saying we did book and didn’t cancel but we didn’t. I have requested proof (videos, signed receipt- real proof we booked and went on an excursion). We have friends who were with us who can attest to the fact we didn’t.

I boarded the ship on November 12th and departed November 19th in Miami, USA.

I do not care so much about the port of calls we travel to as I do about the experience on board. Traveling with my wife her cousin and husband the Marrone's. For my wife and I this was a long-waited vacation since the start of covid. We only needed 2 more cruising day to become Diamond and our scheduled cruise had been canceled due to the outbreak several yrs. ago.

The ship is beautiful our cabin and room steward Dwight, the best. My wife and I are Loyal to Royal, Royal card users and I a RCL share holder for several years now, because I believe you're the best cruise line around, not the cheapest but the Best.

The dining experiences were different, with the new menu not having the classic side my wife felt left out as she does not venture into the items as I would. Then found out that this was a test menu for this cruise which we were not aware of and probably would not have participated in, would have chosen a different cruise ship.

Now we ventured into the specialties dining.

First 8pm at the Chops, sitting down on time and expressing to our waiter we have a 10pm show to catch, No Problem. Such a disaster, the captain came in for diner and it seemed like we were forgotten, told at 9:06 the food is on its way. We the 4 of us did not get served our dinner until 9:40 yes, I said 9:40. The steaks were not cooked as ordered, not delivered as told and not to say we missed our show try to make the best of our time, we were not pleased. Other customers are already getting up and walking out. Mangement did her best in trying to apologize but it should never have reached this point. Our previous dinners at Chops in the past were flawless and very enjoyable.

Now we have another night at the Italian restaurant, 8pm sitting down by 8:10pm ordered drinks, ordered appetizers and dinner. My appetizer came out as a dinner I said that's not what I ordered, the waitress apologized and returned with the right order. My cousin Frank Marrone sitting patiently waiting. Now out comes the main course some not right some are wrong but for Frank nothing, when he finally says to the waitress where is my dinner everyone is eating but me, she replies I am sorry goes back and brings out something for him and he says that's not what I ordered, she quickly blamed it on the chef, again, other customers are walking out. The waitress was so lost we also left forfeiting desert heading to the Windjammer for Frank to get something to eat. Meet with the manager InCharge of dining spoke with him briefly about our concerns, he was very kind enough to refund our moneys for the specialty dinners. We had never such a disaster in specialty dinning in all the years cruising with Royal.

One other thing, ordered a Blue Hawaiian drink on the pool deck, sat down to drink and noticed the inside of the glass was dirty, dried something. Returned to the bar asked for a drink in a clean glass please. The bartender handed me a glass and said is this one clean enough! What the hell, if my local bar tender would have done that Theye'd be out on there you know what.

Anyhow as a Loyal cruiser to Royal I felt this letter to you would be most sufficient as I am sure all the post already on social media and already taxing to my use of hard-earned money and time.

Thank you

Michael and Loreen Cimino

[protected] and [protected]

[protected]@Aol.com

[protected]@Aol.com

Ship syphoney of the seas

cruise dates 11-12-2022 / 11-19-2022 miami terminal

lost report [protected]

we put our tagged luggage outside our door for transport to pre customs pick up area. #34, 3 pieces. Upon disembarkation we went to area 34, only two pieces were there ! we had a timed shuttle waiting and we were instructed to complete a lost item report. We did so immediately upon reaching our destination, #[protected]. We have received no follow up. The luggage was purchased onboard ship, a rolling royal caribbean black duffle case containing 4 pair of shoes, socks, belt, souvenirs purchased at ports of call and on board, 2 necklaces costing

$600,00, a matching bracelet costing $700.00, a watch purchased on board costing $300.00, 2 bottles of liquored

and other misc. Items including souvenir bottles of sand

there is also an unauthorized charge on my personal credit card of almost $2000.00 reported to my bank.

Purchased a Cruise on September 24, 2022 for a British Isle Cruise Reservation ID 3323325 on Aug 16, 2023... Almost a year out. On Nov 14th 2022 I called to cancel our cruise due to financial issues. I truly do not remember when making this reservation over the phone with RC having the clear understanding the $900 is non-refundable.

I see it in my receipt that was sent to me now. $900 is a lot of money, and giving 9 Months warning that we needed to cancel is not at all fair that we can not have the $900 refunded to us. It's not like 3 months... or 6 months even, but 9 months and I bet our cabin was booked within days. RC is making plenty of money, that is so unfair to not refund the down payment when given 9 months. When our finances are back on track, we will not ever look into an RC cruise again, and our friends who cruise will know about this. When I called to cancel, all they wanted to do was charge us $100 per person to change our cruise to another date! More Money! I'm so upset about this, not only did we have to cancel our dream vacation, but now we are our $900 when our finances are already stretched thin.

Cruise date of November 6, 2022 to November 12, 2022 on Royal Caribbean voyager of the seas Racism to Americans. Priority service given only to Spanish speaking cruisers in star lounge. 2 different nights unable to receive service. Unable to sign up for karaoke. Waited in line each night of gala dress up night for pictures. Turned away while Hispanic cruises were serviced after we were told pictures had ended. After 45 min wait. Poor food in windjammer poor entertainment

Holiday dissater with Spectrum of the Sea by Royal Carribean.

We are planning for fammily holiday and we would like to try Royal Carribien the famous Cruiseship service.

We are Planning to joint CRUISE with Spectrum of the Sea by Royal. Carribean and alredy Planing since last year and we areldy asking verry detail about policy and procedure, because my daughter on pregnancy also Covid procedure.

And after all detail information with possible my daughter can joint for the cruise since pregnancy 24weeks folowing with the rules and we do final payment with this company.

Will cruise on July 11,2022 booking /number 321899xx and 320651xx for 4 adult and 1 baby.

The disaster start when we check in at Singapore harbor infomation the need my granddaughter do antigen { during the booking there's no Antigen for Baby }

And finally when we do check in we not allowed joint cruise they told us my dougnhter preagnacy more than the rules, its very unprofessional internal system and effects to as customer since we far away and holiday with family and Infant our Luggage already at the Cruise.

And this 100% not our fouls since we already asking very detail before we do payment to them and there no communicated or system between them!

After arguing with the staff we still not allowed to Cruise and its very hurting me and family.

2Nd dissater

When we already back to Indonesia we must wait almost 5 months for our LUGGAGE and where's inside of luggage there important baby plus prenatal education, Until the baby coming our luggage never coming and all the luggage arive 1st weeks of November.

Verry sad and disappointed holiday WITH Big COMPANY NAME ROYAL CARIBBEAN

I contracted Covid from one of RCCL's employees since all guests were tested prior to boarding and my waiter whom I was in close proximity to was out sick for the balance of our cruise after the first night. I was quarantined from Oct 11 - Oct 16. I have repeatedly asked for a refund as outlined in RCCL's policy and have been put off over and over. I have tried contacting RCCL via FB messenger as well as phone contact. I still need the requested refund and a letter for a refund of my excursions as required by the insurance I purchased. They are currently ignoring my requests. Help me.

Reservation#9213717 Anita and Joseph Sicinski

We booked a family cruise (10 people) on the Independence of the Seas ship to sail 10/14- 10/17 2022. On 10/13 my 91 year old father suffered from Afib/shortness of breath/shallow breathing and chest pain. We took him to the ER. He was then transported from the ER to the Main Hospital in Port Orange, FL. He was being treated for water on the heart and the Afib issues. With that said he and my 87 year old mother were not able to go on the cruise with the rest of family. My daughter-in-law called Royal Caribbean on 10/13 and explained this medical emergency and that Joseph and Anita Sicinski could not join the family on the cruise. We were advised that since this was a medial emergency they would be refunded for their cabin as long as we could show proof of the emergency. She was also advised that they needed to hear from someone staying in that cabin. My mother, Anita Sicinski called RC on the evening of 10/13 while waiting in the hospital to explain again the situation. I call RC yesterday to speak with someone about getting a refund for my parents. I was told no. I would like to respectfully request a reconsideration as to this request and ask for a refund for the cabin cost for Anita and Joe. I cannot attach his discharge paper for proof of hospital stay but can provide this and more proof if required. Please advise. I can be reached by phone at [protected] or via email at [protected]@cfl.rr.com. Thank you for your consideration. As a side note, Anita and Joe have cruised on Royal Caribbean numerous times before as RC is one of their favorite cruise lines.

Cruise cr140105 2394819 - brilliance of the seas -6/10/[protected]@ to 16/10/2022.

I requested that the top amount added to my bill be taken off, as I wanted to tip those staff I had met, the service desk said this had been done, and would reimburse my account with £604.00. I have checked my account, and this has not been done! I checked the service desk on my departure on the 16th, and was told this had gone tbrough. Please arrange for this to be instigated as soon as possible

Regards

Christine worster