Royal Caribbean Cruises review: Medical care on harmony of the seas

Royal Caribbean Cruise Lines--Customer Relations Department

I am writing to bring to your attention a matter of utmost concern regarding the recent experience my family and I had aboard the Harmony of the Seas, a vessel we have come to cherish as patrons of Royal Caribbean Cruise Lines.

I made numerous attempts to provide the doctor with essential information about my mother's medical history, information crucial for her proper treatment given her complex health conditions. Unfortunately, my efforts were met with an unjustified refusal, displaying an attitude that was both dismissive and arrogant.

This lack of communication and collaboration is not only unprofessional but also borders on negligence, given the severity of my mother's health issues. As a healthcare professional myself, I find it deeply concerning that the doctor failed to acknowledge critical information that could have significantly impacted the course of my mother's treatment.

Furthermore, I was disheartened to discover that a urinalysis was conducted without our knowledge, further adding to our distress. Timely and transparent communication is vital in such situations, and the lack thereof only served to exacerbate the already challenging circumstances.

Compounding our concerns is the financial burden imposed on us, with $381 in international surcharge fees for communication and a $1,900 bill for what we believe to be substandard care. We request, in all fairness, that Royal Caribbean waive these medical fees. Failure to address these concerns satisfactorily will leave us with no choice but to dispute the charges with our credit card company.

In light of these circumstances, we implore Royal Caribbean to conduct a thorough investigation into this matter and take appropriate action against the medical staff involved. We anticipate a prompt and proactive response to this critical issue to reaffirm our trust in Royal Caribbean’s commitment to customer care and service.