Royal Caribbean Cruises
Reviews and Complaints

Embarking on a cruise with Royal Caribbean Group was a rollercoaster of emotions. While the ship itself was beautiful and the service satisfactory, the experience was marred by a significant issue. Unfortunately, our luggage went missing, causing distress and inconvenience. Despite our efforts and the staff's attempts to locate it, the bags remained unaccounted for throughout the journey. This led to a series of challenges, from lack of essential items to the disappointment of missing formal attire for special evenings. The staff's responses, though polite, seemed limited by protocol, leaving us feeling helpless. The inability to resolve the situation efficiently and the lack of clear communication added to our frustration. The promised refund for inconveniences faced was delayed and only partially processed, further adding to the dissatisfaction. This experience has left us hesitant to consider another cruise with Royal Caribbean Group in the future.

I would give them no stars if it was possible! We just returned from a cruise on the Odyssey of the Seas. This was, without a doubt, the worst cruise that my husband and I have ever taken!

It started the day we boarded and we found that I could not do the muster briefing because someone from RCCL had loaded my husband's information and picture on my seapass card. Next we found out that our balcony stateroom was 75% obstructed by steel beams! I logged into the app to check and see what time our dinner reservations were for that night, only to find that every reservation had been deleted. After waiting on hold for 45 minutes, my husband and I went down in person at dinner time to check when our reservation was. It was crowded in the hallway, so I found a staff member from the dining room and attempted to explain our situation to him. He responded by putting his hands on me and shoving me into a line telling me to wait in line until I got to the front to ask!

The next few days were relatively uneventful, but the cruise had two days at sea before docking at the end of the cruise in Ft. Lauderdale. The cruise was meant to be a relaxing time for my husband and I, however, in ended as anything but relaxing. The second to last day of the cruise my husband and I went up to the pool deck, got deck chairs, spread out our towels, and put our books, bags, shoes and sunscreen on the chairs before we went into the restaurant to get ice. We were gone MAYBE 20 minutes. When we got back, all of our personal belongings were gone and there were people in the chairs that we had! We found out from another passenger that two passengers had wanted chairs in our area but there were none available so after we walked away they got one of the housekeeping attendants and told them that we had been gone an extended period of time! Housekeeping took their word for it and removed all of our stuff! We tried to talk to a member of management, to no avail. No one cared at all that we had been targeted and our personal property inappropriately removed! Even worse, the staff at RCCL supported the action! Meanwhile, there were dozens of deck chairs that had been "saved" for hours that went unnoticed by housekeeping. After speaking with a manager, things were put into a ridiculous perspective. My husband and I, who planned on spending time together relaxing on the cruise, could not go in the pool or hot tub together, we could not do any deck activities together, eat together or even walk around, for fear of our privacy and personal belongings again being violated and taken. As a result, one of us had to stay on the chairs at all times when the other did things around the pool alone! The last two days of our cruise were completely ruined! We emailed the corporate office about our trip and no one cared at all about any of it, not even that a member of their staff actually put their hands on me and shoved me!

My husband and I are both diamond level members with RCCL but this cruise was such a terrible experience that we will never cruise with RCCL again! I have been on over 20 cruises with a variety of different lines and have never experienced such horrible treatment and such an indifferent executive office! Do yourself a favor and save your money! Post-COVID Royal Carribean is absolutely terrible!

We were on the Ovation of the Seas cruise departed on 4/30/24 from Hawaii to Vancouver. The ship was delayed for more than 8 hours so we had to change our return flight. The original flight was booked with reward points on UA three (3) months in advance and was on sale, discounted from 15,000 miles to 9,900 miles. When we tried to rebook to flight back 2 days in advance, there were no reward seats available. We ended up in purchase new tickets in the amount of $423.86 for both of us. We submitted the receipts for reimbursement of the changed fare and RCL denied the claim with reason that we had already received the miles and the tax refund from UA. This is correct, however they refused to take into consideration of the change in fare between the 3 months advance purchase with sales price. If we book the ticket from Vancouver to Los Angeles for traveling 3 months from today it would be 17,500 miles or $117.00 in comparing to 2-day advance of $298.00. There was definitely a higher fare for the newly purchased tickets and that's all what we are requesting and after 3 telephone conversations, the representatives assured us that they are the highest authority of the corporation, and we can NOT elevate the issue any higher. At last, they referred us their legal department and we can only communicate via regular mail. Please help.

. It is beyond ridiculous that I booked a cruise in Jan 2023. In May 2023 my son started developing seizures. These seizures went on uncontrolled until January of 2024. We have been in 2 Children's hospitals since then. That $1,000 deposit I gave y’all last year could be helpful to pay off our medical bills. Currently, he is seeing a neurologist every 2 months. Neither I nor my son's neurologist feel it safe to fly, especially not to Alaska. I have been begging RC to issue me a refund even going as far as submitting documentation from my son's neurologist. Today 4/1/24, RC issued me a $1,000 future cruise credit that I must use in one year. That would be excellent if my family could travel ANYTIME OUTSIDE OF JULY 4th week. In 2025, that happens to be June 28th-July 5th allowing my family one day before and after the cruise to drive. After taking time this afternoon to search for cruises in this narrow window we have available NONE fit our tight time frame. Even trips close to those dates that my family "might" manage were extremely out of my price range. I don't understand what more I can do to get RC to understand my family's hardship at this time and how badly we need that deposit back. This money is so minimal to your company. It is so hard for me to comprehend why you must insist on keeping it!

I recently sailed on the Ovation of the sea, departing Sydney on February 21st returning on March 2nd, Booking number 967406.

We did not have a drinks package but decided to pay as we went. I had provided my credit card details prior to departure and expected that my card would charged a few days after we returned. This was done and the charge of $1664.01 was about what I expected. However, I then noticed that we had been charged $1502.69 while we were on board, those charges going through about every second day.

I am assuming that this was an administrative error and can be easily addressed. However, I have advised by bank and they are investigating the matter.

I'm so disappointed that you guys are promoting affairs under your watch, my Husband Tinashe Goronga came there so that he can provide for his 2 kids but now apparently he impregnated a lady named Judith who recently joined your team and how are you guys keeping pregnant people in your ship is it allowed?Now my husband extended his contract, he was supposed to be home with the kids now his busy with the affair and the kids are suffering without food. Im so disappointed, you have to think of families left behind.

Royal Caribbean Cruise Lines--Customer Relations Department

I am writing to bring to your attention a matter of utmost concern regarding the recent experience my family and I had aboard the Harmony of the Seas, a vessel we have come to cherish as patrons of Royal Caribbean Cruise Lines.

I made numerous attempts to provide the doctor with essential information about my mother's medical history, information crucial for her proper treatment given her complex health conditions. Unfortunately, my efforts were met with an unjustified refusal, displaying an attitude that was both dismissive and arrogant.

This lack of communication and collaboration is not only unprofessional but also borders on negligence, given the severity of my mother's health issues. As a healthcare professional myself, I find it deeply concerning that the doctor failed to acknowledge critical information that could have significantly impacted the course of my mother's treatment.

Furthermore, I was disheartened to discover that a urinalysis was conducted without our knowledge, further adding to our distress. Timely and transparent communication is vital in such situations, and the lack thereof only served to exacerbate the already challenging circumstances.

Compounding our concerns is the financial burden imposed on us, with $381 in international surcharge fees for communication and a $1,900 bill for what we believe to be substandard care. We request, in all fairness, that Royal Caribbean waive these medical fees. Failure to address these concerns satisfactorily will leave us with no choice but to dispute the charges with our credit card company.

In light of these circumstances, we implore Royal Caribbean to conduct a thorough investigation into this matter and take appropriate action against the medical staff involved. We anticipate a prompt and proactive response to this critical issue to reaffirm our trust in Royal Caribbean’s commitment to customer care and service.

my husband and I booked and paid for a 7 night South Pacific Cruise on the 10th of November this year sailing from Brisbane Australia only be told on the day of at the cruise terminal that we would not be going there We were never told prior this sailing and were not offered any thing like a refund or to another sail date which we would have taken This a special cruise for a 40th birthday So instead of the South Pacific we were taken to ARILIE BEACH with a hundred dollars PER room as we have sailed with ROYAL CARIBBEAN a few times now we were VERY VERY disappointed with the way we were miss treated by you a CHOICE WOULD HAVE BEEN GREATFULLY EXCEPTED The reason was about the weather witch we understand and were grateful the captain put our SAFTEY first but to go to Arilie Beach for 2 days was so disappointing I hope you understand how we feel as it takes us a long time to save for these cruises so to feel like we feel now we will think a bit harder about them from now on thanks for reading this DONNA SMITH crown and anchor number [protected] and [protected]

My Husband and I took a cruise on the Harmony of the Seas from 11/01/2023 through 11/05/2023. On day 2, I came down with a horrible rash on my face after sleeping in the bed and room that was not clean. This cause an allergic reaction which elevated my blood pressure. I had to see the doctor and receive treatment for both. Needless to say, we could not enjoy ourselves on day 3 due to recovering from this incidence. On day 3, my husband developed gastrointestinal issues (diarrhea) and had to be seen by the doctor. We are told to quarantine in our room for at least 24 hours. We complied as instructed. We were told that we would receive a credit to use toward another cruise but did not receive it. When I call to inquire about, I was then told that only my husband would receive it even though we both were told to quarantine in our rooms. As of today, I have not received anything from Royal Caribbean. I also, requested a copy of our medical records on 11/16/2023 and they still have not sent anything. This company has poor customer service and no accountability. My email is [protected]@yahoo.com. My cruise ID: 9971366

Hello good afternoon we were on the Fredon of the Seas back on August 26th 2023, I purchase insurance like I usually do when we travel, and got sick while on board, I was seen by the ship doctors and before I left the ship we settle the Bill in full, upon arrival I send all the info as requested by the insurance comp AON and there going back and forth asking for this and that so they don't have to pay, I was told I need to file a claim to my primary insurance which is Medicare , I told them why should I do that when we always purchase insurance in all our trips and the reason people do well to make a long story short they are not going to pay well you lost a customer and you should check and see what you offer people before you sell it.

Reference number 3368490

Claim number 23RCC15793

Jose Gonzalez

Booked a cruise over the phone with Royal Caribbean and was told it was fully refundable if I canceled within a certain amount of time before the cruise. I contacted Royal Caribbean to cancel and then wanted to book another destination which would have been thousands of dollars more. They said that they would need to review the call where I was told my deposit was refundable and get back to me. They never got back to me. I then emailed the executive office and McKenna responded and basically told me too bad and did nothing for me. So now I’m stuck going on this cruise because of the lie Royal Caribbean told me and will never cruise with them again. I never even got my cruise receipts upon booking and had to call to get them to send them to me. Very unprofessional.

I have been on 2 of tge 4 royal Caribbean cruises I booked this year and have written so many times in regards to money wasted because the call center doesn't know or care about giving correct information. After many attempts to email and call I received a FCC for me and my friend. I paid for everything on the cruise- precruise items and of course the cruise itself, she was willing to call and tell you this but I was told nothing could be done. Regardless the 204 dollars we each received was nothing after finding bugs in my food, drinking spoiled chunky milk that came with my breakfast in room being treated horribly and much much more. I will be emerald before 2024 and diamond after my 14 night transatlantic cruise to Spain in April. Afterwards I will take the thousands per week (around 6k each week from shopping for high end watches, bags Parfums and more.

My emails had 1 reply and it was literally a FCC voucher. No call no personalized email. When I called in no one cared. On board no one cared. I have been given so much wrong information that was given by reps just to get me off the phone. The only person who listened spent over 2 hours on board typing up everything that happened and she truly felt bad. She really wanted something to make it seen like royal Caribbean cared so she was very detailed. After the manager came out she stood there arms crossed , told me she couldn't do anything and just wanted me to go away. I wrote a post buy I cannot find it so I'm not writing as much on this one.

Freedom of the Seas-October 23rd, 2023 - October 27th, 2023

On day 1 of the cruise I encountered harassment that continued throughout the entire length of the cruise. Day 2 of the cruise, I went down to the front desk/customer service desk and presented the staff with my harassment issues coming from an unknown cruise patron. I was told by the front desk staff that they would notify the security staff and they would contact me. Day 3, I was not contacted by security staff so I once again went to the front desk and was told I would be contacted that same day. Day 4, I went down to the front desk and asked to speak to the Head of Security and waited for an extended period of time in which the front desk staff apologized for the extended wait time. Upon the Security Manager approaching me, I felt his negative vibe and still I had a positive attitude even though I was clearly upset. He took my statement and stated that the reason that his staff had not addressed my issue was because there were probably more important issues than mine on the boat and they took precedence over mine. I immediately felt the RACISM that was present from him and I watched as he addressed other SPANISH/LATIN patrons with respect and concern when dealing with their issues. My ethnicity as an African American woman made my situation unimportant to him which was clear to see on this boat especially since the other party was believed to be of Spanish descent which 70% of the boat seemed to be. THIS BEHAVIOR is absolutely UNACCEPTABLE. I asked the Security Supervisor to review the cameras and to have the patron reprimanded for the harassing behavior and at first was told no cameras are in the area even though I can clearly see them. After I stated that there are cameras in the hallways and I know they could see the culprit doing these acts, then the Security Supervisor said he would look into it; however, his response was condescending and I could tell nothing would come of this.

As a Cruise Patron, I followed all of the protocols of how an issue onboard any Cruise Line should be addressed and was completely ignored by the group of individuals who are supposed to assure my safety onboard a ship (Security Staff). Protocols that I followed were: 1) Report inappropriate behavior to Cruise Staff, and 2) If the issue is not acknowledged and the behavior continues, speak to a supervisor.

I found it deeply upsetting that there were multiple situations on the boat that were clearly RACIST against me. I did not come on a cruise to be harassed and treated so poorly by employees of Royal Caribbean as well as patrons of the cruise ship who I still do not know. This was the WORST CRUISE (yet alone BIRTHDAY CRUISE) that I have ever been on and I expect you to try to rectify this situation.

To Rectify the situation, I am requesting a FULL REFUND for my Cruise and/or a Voucher for a Fully Paid Cruise on another Royal Caribbean Ship as I refuse to board the "Freedom of the Seas" ever again. This Full Refund or Cruise Voucher includes the entire Cabin (me and my guest).

It would be professional of your organization to respond in a timely manner to resolve this issue as soon as possible. Update: Response was received from Michael Bayley/Nicole Toro and they refuse to address the issue with more than a "sorry you feel this way". They also stated that Security looked at cameras and saw no harassment. Unacceptable because the is saying I did not experience what I did and had other patrons aboard the ship see the harassment occuring.

Claim for damages for sail with The Radiance of the Sea. From August 19 – August 26 2022

Total costs € 1358,57 and Can $ 738,65

This can paid on our bankaccount NL14INGB000202066 JLW Roomer en M. Roomer-Bosman

Or

Mastercard [protected] valid till 02/27 JLW Roomer

Information reservation 9647015 (account [protected]) Marian Bosman diagnosed with Corona

Information reservation 9647015 (account [protected]) Jacobus Roomer also get in isolation

Room 8560 till August 24 and room 3022 till August 26

Summary

We have been quarantined on the boat from August 24, 1200 hrs to August 26, 11:00 and were unable to enjoy our trip.

From August 26 13.00 to August 30 10.00 we have been quarantined in the Barcly hotel in Vancouver.

As a result, we assume 2 missed travel days on the vessel and were 4 days in quarantaine in the Barclyhotel in Vancouver

The cost we made for the hotel and food and flight rebooking are:

• Barcly hotel €226,- and Can $ 397,16

• For food August 26 – August 30 Can $ 301,49

• Taxi to the Airport Can $ 40,-

• Flight rebooking costs € 368,-

We mist 2 days of our Cruise € 764,57 (2 days of total cruise € 2676,-)

Total costs € 1358,57 and Can $ 738,65

This can paid on our bankaccount NL14INGB000202066 JLW Roomer en M. Roomer-Bosman

Or

Mastercard [protected] valid till 02/27 JLW Roomer

Damage process

• On August 24, after a self-test and a test on the cruise ship. Corona was diagnosed with Marian Roomer-Bosman. Jacobus Roomer tests negative but also must get along in quarantine because he must drops his wife 3 times a day for the eye condition glaucoma.

The crew of the ship said that Jacobus Roomer also must go in quarantaine when he must go to his wife 3 times a day.

• From 24 August 12:00 until Friday 26 August in quarantine in an outside cabin at the bottom of the boat, while we had a balcony cabin. We were both not allowed to stay in this room and had to go to the special quarantine cabins on the boat.

• On August 26 in a quarantine bus to our hotel Barcly, we had booked this until August 28 (2 days) costs € 226,- We had already booked this hotel ourselves because we wanted to stay 2 more days in Vancouver

• On August 27 our hotel extended for a fee of Can $397.16

• Stayed in quarantine here from August 26-30. Koos Roomer (still tested negative) has only been out of the room here to buy food and drinks in the vicinity of the hotel.

• We flew back to the Netherlands on August 30th and arrived here on August 31st

Communicationprocess with Royal Caribean

• On August 26 we asked for the prorated letter with the number of days of quarantaine, because we do not became this letter on the ship (Royal Caribean website, contactform)

• On August 26 we got a message that our form has been submitted succesfully

• On September 1 (14.16) we send an email to [protected]@rccl.com. In this email were the bills and papers for the costs of the quarantaine

• On September 1 we got an email from Emilly Castillo that he recived our email and that the refunds will paid around 30 days after request

• On September 13 we asked again for the prorated letter with the number of days of quarantaine (Royal Caribean website, contactform)

• On September 13 we got a message that our form has been submitted succesfilly

• On September 26 (10.52) we asked Emilly Castillo how the proces about the claimhandling is going. Also we asked him to add the prorated letter to the insurance claim

• On October 5 we asked Emilly Castillo again how the process of claimhandling is going.

• On October 6 (16.23) we got an email from Jeffrey Schwartz that the process of reimbursement is ready but that they need our mastercard number and expiration date.

• On October 6 (19.09) we send Jeffrey Schwartz an email to [protected]@rccl.com

with our mastercardnumber, expirationdate and the name of the owner of the card.

• On October 6 we got an email from Jeffrey that he received our email and that it cost 14 business days from the request to get the refund of the costs

• On October 20 we send an email to Jeffrey Schwartz [protected]@rccl.com with above information and a request to pay the reimbursement before November 1 2022

• On October 31 we send a reminder email.

• On November 17 we got an email from Royal Caribean that they will pay the refund

• On January 3 we got an email that Royal Caribean had paid the refund on 30 November

• We have got the refund of $512 on our creditcard.

• On January 6 we sent an email that we received the refund for the cost for the hotel and the food. That we have missed the refund for the rebookingscosts of our flights € 368 and the refund of the missing days of our cruise € 764,57 (2 days of the totalcruiseprice from € 2676).

We also said that we have asked several times for the prorated letter. We asked Royal Caribean to pay €1132,57 on our credit card.

• On January 6 we got a email van Royal Caribean that they received our email and that Kathleen Truscello will be our Guest Experience team member

• On February 2 we sent an reminder email, because we did not have an answer

• On February2 we got a email from Royal Caribean that they received our email and that Kathleen Truscello will be our Guest Experience team member

• On March 3 we sent an reminder email, because we did not have an answer

• On March 3 we got an email from Royal Caribean that they received our email and that Viviana Gonzales-Lopez will be our Guest Experience team member

• On March 23 we received an email from Royal Caribean that they will sent an email to the ship to verify the days that you and the other guest have been isolated. They also asked for papers about the rebookingscosts and the original papers of our flights.

• On March 25 we sent the papers of the rebookingscosts and our original flights

• On April 20 we sent the orginal flight information from Lufthansa that our travelagent has become from Lufthansa.

• On April 20 Royal Caribean sent an email that they want the original flight information from Lufthansa

• On April 21 we got an email van Royal Caribean that they received our email and that Vivian Gonzalez - Lopez will be our Guest Experience team member (Ernest Garcia)

• On April 30 Royal Caribean asked again about the original flight information (Kathleen Truscello)

• On 30 April I sent the original flight information again that we have got from Lufthansa.

• On 30 April got a email van Royal Caribean that they received our email and that Kathleen Truscello will be our Guest Experience team member

• On June 3 I have sent my last email and asked for payment before Juni 15, this email will

Be sent to you as a copy.

• On June 20, I have asked my travelagent to get in touch with Royal Caribean and process the claim.

• On October 29 I had heard nothing from my travelagent and I have taken the claimprocess back.

• On November 1 I sent an email to Courtney Asuncion to draw attention to the claim again and I requested her to pay out the claim.

Till now November 1 2023 we do not get an answer from the websiteform [protected]@rccl.com about the prorated letter. Also we do not get an answer about payment from several Guest Experience team members ([protected]@rccl.com)

Today we sent again a reminder to Royal Caribean, all the papers of the claim are at Guest Experience

Just got off of allure of seas7 day cruise oct 22. I have never seen the trash dope dealing people that royal allowed to destroy our week of cruising. First time I have not felt safe been on dozens of royal cruises, 300 people kick off of boat for selling drugs, does royal even look for drugs or just extension cords and heating pads get drug dogs check bags better, does royal want to go broke like budwiser and disney world. Very disappointed with royal

My husband booked our honeymoon, our very first cruise for Adventure of the Seas. We got to Fort Lauderdale Airport and we're diverted to Saint Petersburg due to a bomb threat. We finally flew back to Ft Lauderdale and the ship had sailed. We called to explain our situation and their attitude is "too bad. You're not getting any sort of refund." Very unprofessional and will NOT recommend them to ANYONE.

I am sure r.C. Is used to tons of complaints over the years as your company has become so terrible and seems to be only interested in treating us members as atm machines. I had the misfortune of taking this cruise from hell and want you to know the royal caribbean is nothing like what it used to be in the past. You had some nightmare employees like louis at the c.S. Desk and rakir (?) in the main dining room and various other poorly trained help who had no idea how to deal with handicapped customers nor were capable in using common sense to do so. Let me begin:

1.) port arrival with people telling me to go there and do this when it was quite apparent that it would be difficult foir me. I had to beg a porter to help me get my luggage to the entry deck and it cost me plenty for that.

2.) i was told my room was not ready so i begged just to put my luggage in the room. It was 1:15pm and the room was a disaster, there were someone else's belongings in there and the beds were not separated and the extension cord was not there, etc.

3.) finally at 3 pm i could get in my room. The bed was absolutely horrible and with my bad back, i suffered for 7 days, i looked for a safe and after no one knew where it was, i found it on the other side of the room in a low cabinet which could not open well with the chair blocking and too low for me to get to. Brililant!

4.) it was hard for me to do the mustard station while people simply told me to "stand over there." how insensitive. After i completed it, i received a call an hour later saying it i had not completed it. Upset, i suggested they throw me off the boat.

5.) as for the enchantment, what an old disgusting and filthy ship. I last took it in 2007 and it looked as bad now as it did then. Your auditorium looks so aged, falling apart and was as stimulating as a dead pig in heat.

6.) then i got ill. When i got off the ship, i found out i had diastolic heart failure and pneumonia. Apparently the ship was having "air" issues, like on the 7th floor, and the air in my room was hurting my heart and lungs, that is why i was unable to get off in zakynthos, and i got off in chania only to find we were in souda which is 7km from chania and a $40 cab ride, so i sat down and commiserated on how atrocious this trip was becoming. I got off in kotor because all i had to do was sit on the bus, which i never got off because of breathing issues. But, it was a wonderful tour in a wonderful country. Then there was the horror of split. I have been there before, but this was the worst tour i have ever taken. This shrew of a tour guide was mean, nasty and contemptuous. She made fun of my handicap and said i was getting off the bus because of her! this tour took us 22km to a town called trogir. What a pit stop. The bus pulled in to a delapidated bus port and had to walk through garbage and refuse to get one slice of prosciutto, cheese and bread in a paper towel! driniks were extra! i stayed with the driver who left this spot and went to a more delapidated spot to wait and to have his other bus buddies come in and chat like geese. We picked them up and went to this pathetic water mill which was as appealing as your boat. I stayed on the bus and returning passengers had no idea why we would be brought to this disaster. Then we were returning to split which was the place we actually wanted to see. She said she would have a walking tour which i would have taken but we would not be returned to the ship which was a distance away. Even a cab back would leave us at the gate which was still a long walk to the ship. She announced that i would probably not go as i did not like her. Please realize i did not speak to this woman, but asked two questions about split which she did not know the answer. Many did not go on her "tour" and practically no one tipped her. She should consider working at another job. Did i mention we never got to mykonos because of some wind issues? should we not be reimbursed for not going there. We even paid port charges which you never paid. How shameful to steal from us and not have the character to refund this money to us.

7.) i could not wait to get off your horrible ship. When we arrived at ravenna, i had to be wheelchaired off, not so when i arrived. I was on your bus (i admit it was a very nice one) to venice. We arrived at tronchetto and i had to get a chair to sit, i was ill, but i never was a danger to anyone else. In troncetto, we found out our tickets for the vaporettos ($44) were void as they were on strike that day. Then we found out our flixbus tickets ($60) were no good due to the strike. Then we found out our tickets for lunch at the hard rock cafe ($85) on bacino orseola street would go unused as we had no way of getting there due to the strike. Then we had to pay $44 to alilaguna to go to the airport as there was no other way to get there except very expensive water taxis. We got to the airport 6 hours before our flights with nothing to do, but at least the royal caribbean nightmare was over. I so wanted this to be a wonderful memory for my nephew, mr. Nikolopoulos who is my caretaker.

I will say the food was good although i suspect it had something to do with my health issues. Freddi the porter on floor 2 was wonderful and hari, who was in charge of guest relations along with mohammed were so kind and helpful to me when others were not. They made my disembarkment so much easier and deserve the highest praise for simply caring. This was the worst royal caribbean cruise i have ever taken. I am a diamond member, so i have taken a few. It was hard to understand why "diamond" member means absolutely nothing anymore. No perks, no on board credit, nothing but 4 free drinks, and i do not drink! what a waste of time to be loyal to royal who no longer is loyal to me.

I purchased two $100 gift cards in December 2022 for a cruise that I took for my birthday in February 2023. I have yet to receive the full value of those gift cards.

First I was told to send them to Shared Services; which I did. Then I was told that they could not be used to purchase my cart. Then I was told that I could not use them for my fare since it was already paid for. Then I was told that I would get a statement credit for my gratuities. Then I was told that I received statement credit 1/20/23 to a Visa card that I have never owned when in actuality my cousin received the credit; but not me, and I paid for them, but they catered to her since she was a Platinum traveler on RCCL. Then I was told to contact my travel agent for a refund who promptly told me that he had never heard of RCCL doing such a thing(statement credit). I escalated my complaint to the President of the travel agency and a representative informed me that I would get a credit for $184.17 and the agency would send me $15.83. I received $67.07 on 8/24/23 from RCCL.

just want to let you know that RC does not honor rate reductions. I book a cruise a couple of weeks ago and looked this weekend and the price has dropped by $231.00 and they will not honor that price. I even asked to transfer the deposit to the new booking and they claim they can do that.

orignal booking 8841213 new booking with discounted rate 2761885

Good afternoon:

I would like to share my experience related to my recent. My party consisted of a wife, daughter, and grandson.

I am partially handicapped with a bad back and a groin strain. I was impressed at the speed and easy the baggage handler treated us.

It was a pleasure going through customs and we were directed to each point with considerable speed. There were staff present to show bathroom areas and elevators as I cannot use steps.

We were escorted to our muster station and quickly instructed as to the ships safety measures. We then went to our stateroom where my battery operated scoter had been delivered. On next to have some lunch. Was very crowded and hard to find a table. You can possibly dedicate more handicap tables as I noticed many handicap people.

We were delayed to sail for not known reason and waited forever in the casino to open. You need to notify customers of delays so they can make alternate plans. As a partially handicapped person of 82 it was difficult to wait and not know what was the delay.

Coco-kay experience:

We were told thar we could pick up towels on the third floor. No towels for no one. We then were properly escorted down the ramp to a waiting area to take the tram to the beach. It arrived in 15 minutes. We waiting in the hot sun with no seating in sight. My wife also has some back problems and I had to let her sit in my walker while I was left standing in the hot sun. It seams that you need a shade canopy, seating area, and more trams. My tram experience was a disaster. When we left concrete pavement a dirt road was our means of entry to the beach. For being a 27.83 Billion Market Cap Enterprise your dirt road was extremely bumpy and the driver was going too fast. My back was being punished by the fast bumpy ride. Most of the other riders complained also.

Upon drop off; there was supposed to be staff available to get me a sand wheelchair. No staff and no wheel chair. I had to wait in the hot sun and pushed my way to the soft sand; with the help of my daughter and grandson; to our beach umbrella area.

With no towels; my daughter had to beg for towels at the beach place. No one should have to beg for towels.

The trip to the water was exhausting as we had to plow threw soft sand. The water was great; however the trip back to the our umbrella was a disaster due to the soft sand. The solution is to have staff and sand wheelchairs available. In addition; a mat at several locations with access to the waters edge as in most tourist areas is mandated.

The trip back was another problem. No staff organization for loading handicap people. The ride back was also bumpy; however the driver did not go as fast. My back still hurts somewhat.

FOOD:

At the Windjammer was adequate and presented nicely. Staff was courteous and helpful.

At the main dining was adequate and presented nicely; however could have been better. Staff was extremely competent.

Disembarking:

Was somewhat troubling as we had to wait in a area where there was no attendant to guide us off the ship. It seams that we had to go to the elevator and a separate room to leave. That great but why the long wait.

Finally your luggage are was great. We found our luggage quickly however my new luggage had a broken wheel. How do I put in a claim? In addition, on 7-16-23 check [protected] no detail. If it was for room service I had cancelled it. Please advise.

Sincerely,

Joseph D. Lovermi

[protected]

Reservation # 8541288

We booked our cruise with Royal Caribbean through their website at the end of April 2023. One of the main reasons we booked with Royal Caribbean was that they advertised a 1st Responder discount. When booking there was no option to select the discount at the time of purchasing so I contacted Royal Caribbean by telephone. I was told that the only way they could apply the 1st Responder discount was upon checking in on the cruise at guest services and that we would need to bring two forms of identification to show that my husband is in fact a 1st responder.

Two weeks later I received an email from Royal Caribbean that said the price of our cruise had dropped so I contacted Royal Caribbean and they said that since we had paid in full they couldn't refund us on our guaranteed interior room but what they could do was upgrade us to a guaranteed ocean view room and refund us the price difference from what we paid (this was $602.00). They sent me the updated invoice showing the new payment price and this was dated May 18, 2023 (there was no mention of a 1st Responder discount on this invoice that I received on May 18, 2023).

When we checked into our cruise on July 1, 2023 we went to guest services with my husbands two forms of identification and the guest services representative said that she had never heard of this before and would have to contact Royal Caribbean. We came back the next day and were told that per Royal Caribbean we should have requested the 1st Responder discount when we booked the cruise and there is nothing they can do for us. I was pretty upset and said that I had called and requested it at the time of booking was told that they couldn't offer the discount over the phone. We were told that they would look into it further and they gave us a $10 bottle of wine and we were sent on our way.

After we got off our cruise I have spent the last month emailing with Royal Caribbean and getting a different guest services representative every single week who keeps saying that the $602.00 refund was the 1st Responder discount. They are adamant that when I called to discuss the price drop of our room that the representative just randomly gave us the 1st Responder discount even without seeing the 2 forms of valid identification or me even discussing it with them. Also the 1st Responder discount is a 10% discount and the $602.00 refund would technically be more in line with a 20% discount.

At this point I am more upset about the absolute disregard Royal Caribbean has shown for their customer service and the fact that they state on their website that they have a 1st Responder/Military Discount and then this is how they treat anyone who actually tries to use it. I have been lied to at every turn when all I have tried to do is get an answer.

If it was as simple as requesting it over the phone when I booked then why was I not provided that information when I called the very first time. I am greatly disappointed with Royal Caribbean and I will definitely be letting every 1st Responder and Military family I know to not use this terrible company who does not honor what they advertise.

I have called repeatedly for the last two days regarding a ship transfer from Venice to port of Ravenna. When I purchased, I informed the rep that I was going to be in Venice for a few days prior to cruise and he said that we could meet bus at the transportation center on Venice. When i received my documents, my transfer information states that I need to meet at the airport which is 20 minutes from the transportation center. I have called 5 times and cannot reach anyone except the call center in Manila which is the team that made this mistake. Twice I was disconnected with no call back despite being asked if number I was calling from was good in case we were disconnected. Twice I was put on permahold and no one came back, I hung up after 15 minutes. The final time I asked for a number to US office and was told they do not have one. This is poor customer service and the online form seems to be ignored as well since I filled out asking how to correct this error with no response.