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Royal Caribbean Cruises review: Cancellation policy

S
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7:51 pm EDT
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. It is beyond ridiculous that I booked a cruise in Jan 2023. In May 2023 my son started developing seizures. These seizures went on uncontrolled until January of 2024. We have been in 2 Children's hospitals since then. That $1,000 deposit I gave y’all last year could be helpful to pay off our medical bills. Currently, he is seeing a neurologist every 2 months. Neither I nor my son's neurologist feel it safe to fly, especially not to Alaska. I have been begging RC to issue me a refund even going as far as submitting documentation from my son's neurologist. Today 4/1/24, RC issued me a $1,000 future cruise credit that I must use in one year. That would be excellent if my family could travel ANYTIME OUTSIDE OF JULY 4th week. In 2025, that happens to be June 28th-July 5th allowing my family one day before and after the cruise to drive. After taking time this afternoon to search for cruises in this narrow window we have available NONE fit our tight time frame. Even trips close to those dates that my family "might" manage were extremely out of my price range. I don't understand what more I can do to get RC to understand my family's hardship at this time and how badly we need that deposit back. This money is so minimal to your company. It is so hard for me to comprehend why you must insist on keeping it!

Claimed loss: $1,000 deposit

Desired outcome: I want my deposit back because I did what was asked of me and submitted documentation from my childs neurologist

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