The complaint has been investigated and
resolved to the customer's satisfactionResolved Roto-Rooter — Estimate charge misrepresentation
resolved to the customer's satisfaction
AVOID Roto-Rooter at all costs!
We called to request an estimate for sewage blockage problem
Technician arrived to provide the 'free estimate' and charged $150 for video inspection (in case I did not choose Roto-Rooter to fix the problem.
If I contracted with Roto-Rooter to repair my sewer, then the $150 would be credited toward repair.)
I visited village officials to learn what was required for sewer repair on my property. After visiting the village, I was told that a video inspection should include a description of where the break is and the break location should be marked on your property.
2/24/2011 - 3/4/2011]
After several voice exchanges back and forth and being jerked around by Roto-Rooter local offices in western Chicago suburbs, I was finally told by the purported national manager in Akron, Ohio, that I could pay $396 for video inspection and get a DVD. I get the ground location marked only if I actually contract for the repair services with Roto-Rooter ($4000 estimate, to start).
I'm horrified to think of what Roto-Rooter will come up with if I give thehttp://www.complaintsboard.com/new_complaint/#m another $4400. Avoid RotoRooter at all costs!