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Home Medical Negligence and Deficiency Rotech Healthcare Absolute lack of response to correct situation of failure of their oxygen concentrator

Rotech Healthcare  -  Absolute lack of response to correct situation of failure of their oxygen concentrator

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8:48 pm EST
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On 3/1 just after noon the oxygen concentrator provided by Rotech medical supply under contract with the Tucson VA failed. I called Rotech and they said they would send a tech out with a replacement about 5 pm. No one showed up. I attempted to call then about 6:30 that evening but was unable to get through their switch board as the phone kept disconnecting

I called them again in the morning at about 0815 and was promised that someone would be there before noon. This did not happen

So I called back at 1 pm and was promised that a tech would be there before 3 pm. Which did not happen

Then they promised that the tech would be their by 4:45. again this did not happen

I called again At 5:30 pm and got their after hours switch board someone named "Shelby". who was very rude but said someone would call me ... this did not happen

So I called back at 6:10pm. And spoke to "sandy" who promised to call a technician who would call me soon

In all cases I ensured that they have my phone number and my address which they confirmed

I currently do not have enough bottles of oxygen to last to tomorrow and will have to go to the VA by ambulance as I currently do not have a car available for transportation

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Update by BruceM2
Mar 02, 2021 9:29 pm EST

At 7:05 pm Michael arrived with a replacement oxygen concentrator. He was both polite and helpful. He replaced used oxygen tanks with new tanks and ensured that everything was working correctly. I must say my anxiety is much lower once he fixed the situation.. however I still do not understand why it took 31 hours to respond and resolve a problem that is supposed to be dealt with in under 6 hours

Update by BruceM2
Mar 02, 2021 8:49 pm EST

As of yet I have not gotten a call from their tech. At 6:48 pm

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52 complaints
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Rotech Healthcare contacts

(added by reviewer)
3600 Vineland Road, Suite 114, Florida United States
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