Rooms To Go review: Sectional leather sofa

My Name is Ruben O Napoles, and I purchased a sectional leather sofa on 9/23/2015 and a sofa-bed 6 months prior. I also purchased extra insurance that stated it would cover any issues that might occur.
I called to the warranty service dept. Like 4 or 6 months back to get one of the end recliners at end of sectional not sitting up. The technician came by and not even took 15 minutes to fix it and he said it was just a screw needed tightening, but we ended up with same problem, now I have both end recliners that don't sit straight up.
Today I called and I am told I no longer have warranty and it expired on 9/23/18. Here we are October 16, 2018 and I it's not even a month it expired but I was not even offered a courtesy call or letter to be reminded warranty was ending and if I was interested in renewing this warranty. I was not pleased with the work that was done on my sofa and I am so disappointed on the sofa-bed I also purchased because the cushions have this Velcro so the flaps can stay stuck inside to the sofa and 6 months after purchased the Velcro was coming apart... Up to now I have this problem because your service dept. Stated warranty did not cover this issue. I have provided a copy of my purchase. All I ask is for this issues to be repaired or replaced i'm not asking for refund. I also want to state that every time my wife calls to store or the warranty service dept. They are very rude and unprofessional. Its employees like this that represent your company and give such unworthiness to the name "rooms to go". My wife is very upset just as I and if this matter does not get taken care of I will no longer be doing business with your company and will file a complaint with the attorney General and Better Business Bureau. Thank you, Mr. Napoles
email add: ruben.[protected]@gmail.com

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