Rooms To Go review: inability to process warranty reversal ( 1 comment)

On 5 March 2015, my spouse and I purchased 2 nice motorized recliners from RTG. They were delivered unscathed and we enjoyed them. For several months we were called several times a week to see if we wanted the warranty for the chairs. Having worked in the furniture retail for about 6 years, I understood the responsibilities in caring for the furniture under warranty rule. I also knew we had no animals, children or grandchildren so those stains were not a problem. I opted out at first but after numerous calls my spouse broke down and got the extended warranty on 24 July 2015. Nothing was applied to it, no one came out and sprayed or checked to insure it was still good. On 4 Oct 2015, out house was flooded, we live in Hopkins, South Carolina, when the excessive rains hit and a dam broke up hill from our home. We lost a lot of furniture that was cloth, leather or pressed wood due to the Category 3 waters (sewer). I understand that it is not RTG's fault. We actually called RTG to see if we could purchase the same 2 recliners again, and transfer the warranty that was already being paid for by us to those chairs. We were told. "We no longer carry that item." Pray tell how do you replace an item that's defective under warranty if you no longer carry it. Synchrony also would not credit us the unused portion of the warranty. Personally I have no desire to go to or spend my money at either Rooms to Go or Synchrony, and I do plan on letting my feelings known on social media.